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Customer Ratings & Reviews

SKU:
5732350

Customer reviews

Rating 4.7 out of 5 stars with 2629 reviews

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95%
would recommend
to a friend

Customers are saying

Customers are impressed with the overall performance of the Video Device Setup, frequently praising the technicians' friendliness, expertise, and ability to get all devices working properly. The technicians also received positive feedback for their clear explanations of complicated systems and their skill in connecting various devices, including TVs, streaming boxes, and internet services. Many customers appreciated the thoroughness of the setup process. The service successfully addressed connectivity issues and ensured smooth operation of the new equipment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 2,629 reviews
  • Rated 5 out of 5 stars

    We love the Geek Squad Team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Geek Squad Team! These guys did a fabulous job for us and were great at problem solving!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They solved my problem quickly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They also patiently taught me how to use the remote to access my net flix and prime accts and get back to the national channels Very polite and pleasant young men

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding folks, completed the job quickly and explained how to operate everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and kind Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service agents were very attentive to what we wanted added to our system. This was a sound bar and DVD player. They did an excellent job and were friendly and kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents went above and beyond helping me . they set up my computer so that things worked with my roku.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install TV and Fire Stick setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and job was exceptional. Job well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Manager

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, especially by an employee names Tom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dvd player

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech hooked up my dvd player for me and it works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful patient people

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a wonderful job. Delivered the TV , set it all up and taught me how to operate it. Wonderful patient people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and sound bar install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked it all up & tied my new sound bar to it and were very efficient, knowledgeable, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Resolved Best Buy Universal TV remote

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent diagnosed problem with Best Buy Universal remote. He had the primary TV with that remote up and functioning within an hourm

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up new cable boxes to tvs

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed new cable boxes and connected them to tvs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv sound bar dvd player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The second one did first man was rude to wife because she signs with a X she is 100 percent disable. 2nd set a up a second appt to finish hooking up d d player there where a no show no call so I call .ain office Anthony set appt up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very informative quick and kind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very courteous and informative got me up-to-date quickly and easily and just a joy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD IS THE BEST!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and knowledgeable Service tech and patient with questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good service to have that’s worth the peace of mind for helping out with all my technological needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed vcr and dvd - also installed ROKU

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos - arrived when he said he would. He was professional and made sure before he left he answered all of my questions and made sure I knew how netflex worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best tech

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellence. Great experience. Wonderful explaining everything. Extremely friendly helpful demeanor. On time and expeditious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Minor adjustments to equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite and answered all questions did not waste time and they arrived at correct time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The products were installed, clean up was made and the trash was carried away. Good Job

    I would recommend this to a friend