Customer Ratings & Reviews
- SKU:
- 5732350
Customer reviews
Rating 4.7 out of 5 stars with 2629 reviews
(2,629 customer reviews)to a friend
Customers are saying
Customers are impressed with the overall performance of the Video Device Setup, frequently praising the technicians' friendliness, expertise, and ability to get all devices working properly. The technicians also received positive feedback for their clear explanations of complicated systems and their skill in connecting various devices, including TVs, streaming boxes, and internet services. Many customers appreciated the thoroughness of the setup process. The service successfully addressed connectivity issues and ensured smooth operation of the new equipment.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Made the whole experience easier and enjoyable!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech guys brought and connected the Sony tv, dvd and sound system. Professional in every way!
This review is from Add-On Video Device Setup
I would recommend this to a friendRated 5 out of 5 stars
Great Staff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever. They are very supportive for older people who are unaware that they are old.
This review is from Add-On Video Device Setup
I would recommend this to a friendRated 3 out of 5 stars
Not quite as technically on point as I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not quite as technically on point as I expected. I had to techs come out and install a handful of devices to my new Samsung TV, as well as assemble a new TV stand which ultimately housed the new TV and all of my technology. The biggest issues I had were that the Apple TV and PC both did not work, they didn’t show up on my TV. After a few minutes of trying to get the PC to show up on the TV, it finally did, but was stuck in BIOS mode. I never got it out of this mode, eventually it stopped entering BIOS mode upon start up and got worse,… it got to the point where all I would get on my display was a black screen, the Computer was unresponsive in every way and only put out a black screen through HDMI to my TV. Finally, the last problem was one of my external hard drive‘s was cracked and no longer worked when plugged in.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .I appreciate that you took the initiative to share your experience with us. I know I’m always frustrated when my tech doesn’t work the way I expect it to and it sounds like you still have a few issues to work out with your device setup. To speak about possible options going forward, I would suggest calling Geek Squad at (800) GEEKSQUAD or (800) 433-5778.
Rated 5 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The products were installed, clean up was made and the trash was carried away. Good Job
I would recommend this to a friendRated 5 out of 5 stars
Minor adjustments to equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Polite and answered all questions did not waste time and they arrived at correct time
I would recommend this to a friendRated 5 out of 5 stars
Geek squad install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service setting up my tv on the stand and hooking up the sound bar. Knowledgeable and fast.
This review is from Add-On Video Device Setup
I would recommend this to a friendRated 5 out of 5 stars
Better than expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the young man that can to set up my purchase was very kind and patient with some one who only want to know what button to push, what to expect and who to call if my expectations were not met.
This review is from Add-On Video Device Setup
I would recommend this to a friendRated 5 out of 5 stars
Stew did an excellent job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stew did an excellent job at my house. This last trip he installed my Apple TV into my new home theater system in my basement
I would recommend this to a friendRated 5 out of 5 stars
Great service and people
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was very helpful and friendly. Answered any questions we had. Don't know what we would do without the Geek Squad.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad a great help!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took 10 minutes to set two Tv's up. With very good instructions. Thanks.
I would recommend this to a friendRated 5 out of 5 stars
Getting my Apple products talking together.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys has my problem sorted in record time. Done in under 10 minutes. They where very professional and nice in doing their gig to help me.
I would recommend this to a friendRated 5 out of 5 stars
Timely and Helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guys were on time and very thorough. They thought me a few things that I didn’t know about Google Chrome usage
I would recommend this to a friendRated 5 out of 5 stars
Installed quickly and answered all my questions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had some seriously arcane issues with my connections and Meghan made everything work great. I was very impressed.
This review is from Add-On Video Device Setup
I would recommend this to a friendRated 5 out of 5 stars
Great service by all techs.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a 75 inch TCL Roku TV and had it installed in my family room. The 2 female techs were very professional and taught me how ro use the system without any issues.
I would recommend this to a friendRated 5 out of 5 stars
Did a great job!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought she (agent) did a great job of setting up my TVs and ROKU, then explaining everything to my satisfaction.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad set up my older equipment with my new T
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleasant. They wore masks and covered their shoes. The knew what they were doing which is why I purchased their services.
This review is from Add-On Video Device Setup
I would recommend this to a friendRated 5 out of 5 stars
Very nice agent - very patient with an older perso
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was very knowledgeable and answered all my questions.
I would recommend this to a friendRated 5 out of 5 stars
MarkL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent setup my Blu-ray player and it works extremely well.
This review is from Add-On Video Device Setup
I would recommend this to a friendRated 5 out of 5 stars
Jean from Geek Squad is great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jean was wonderful. He was able to connect the antennae and Roku devices quickly, was able to answer all my questions.
I would recommend this to a friendRated 5 out of 5 stars
agents
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agents were outstanding in every aspect of the job!
This review is from Add-On Video Device Setup
I would recommend this to a friend