Customer Ratings & Reviews
- SKU:
- 5732350
Customer reviews
Rating 4.7 out of 5 stars with 2629 reviews
(2,629 customer reviews)to a friend
Customers are saying
Customers are impressed with the overall performance of the Video Device Setup, frequently praising the technicians' friendliness, expertise, and ability to get all devices working properly. The technicians also received positive feedback for their clear explanations of complicated systems and their skill in connecting various devices, including TVs, streaming boxes, and internet services. Many customers appreciated the thoroughness of the setup process. The service successfully addressed connectivity issues and ensured smooth operation of the new equipment.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Good work by agent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent set up receiver, then clearly and thoroughly explained operation.
This review is from Add-On Video Device Setup
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Rocks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did a great job, explained it all and checked performance prior to leaving.
This review is from Add-On Video Device Setup
I would recommend this to a friendRated 4 out of 5 stars
The installation needs more work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents received a rating of good instead of excellent because they did not read the manual when setting up my receiver and the sound quality from my two speakers lacks an adequate bass sound.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad agent is the Best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent successfully and thoroughly upgraded my FireTV stick to a new Alexa version.
I would recommend this to a friendRated 3 out of 5 stars
Had Geek squad out three times to fix the problem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After purchasing a Samsung 65" UHD TV in December, I had recurring problem with the picture coming on but no sound. At first I was told by Geek squad that I needed a new HDMI cable. I replaced the cable, but that did not fix the problem. Then I was told it was probably the AT&T set top box. Had AT&T replace the box, but problem still not fixed. Then I was told it was probably my old sound system. So I replaced it with a Samsung sound bar. Problem still not fixed. I asked the tech if it could be the One Connect box that the TV used. Was told probably not but he did agree to order a new one. Had another Tech out the following week to reconnect the black box. So far, that seems to have fixed the problem.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, Frank. Thank you for taking the time to provide feedback around your recent Geek Squad visit(s). I'm sorry to hear that this wasn't resolved the first time! Unfortunately, troubleshooting an issue that involves multiple components can sometimes require a bit of trial and error, but it's great to hear that it appears to have been resolved for you. I hope you're enjoying that new setup!
Rated 5 out of 5 stars
Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want to win the money you better believe it because
I would recommend this to a friendRated 5 out of 5 stars
New firestick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Personnel hooked up the Amazon firestick - competent and pleasant individual.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made changes to my Logitech Controler after I dropped my cable and move to just on line streaming.
I would recommend this to a friendRated 5 out of 5 stars
Screen Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen was harder to install because the wall was brick. I'm completely satisfied with the installation.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad program my Television.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent connected my device and answered each question and concern I had with no problem.
I would recommend this to a friendRated 5 out of 5 stars
New TV Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents installed my new TV, connected all devices, and gave excellent explanations.
This review is from Add-On Video Device Setup
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed all equipment.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent set up all devisees I needed in a timely manner.
This review is from Add-On Video Device Setup
I would recommend this to a friendRated 5 out of 5 stars
TV Install Wuth Geek Squad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad were very professional and helpful. Excellent job. I would recommend them again.
I would recommend this to a friendRated 5 out of 5 stars
Installed electronics.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent install. Connected all devices, & labeled each device. Tech was helpful and answered all questions.
I would recommend this to a friendRated 5 out of 5 stars
bob
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are very help full and good at finding and fixing the problem
This review is from Add-On Video Device Setup
I would recommend this to a friendRated 5 out of 5 stars
Fast, clear service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech guy came and quickly assessed the situation. Best of all he explained all to me in a manner I could understand.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad saves me everytime
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know what I would do without you guys helps me alot very much appreciate
I would recommend this to a friendRated 4 out of 5 stars
Pleased with the set up - still have an isssue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Danny made an extraordinary job of getting my TV, Sound Board, and Blue Ray set up - the soundboard, however, does need to be checked as I cannot turn it on. That is, it is not working.
I would recommend this to a friendRated 5 out of 5 stars
Installation of security cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All cameras were installed in no time. The installer was very patient with me in explaining what was entailed.
This review is from Add-On Video Device Setup
I would recommend this to a friendRated 5 out of 5 stars
TV mount installation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Curt was most helpful in setting up our flat screen TV mount and reinstalling our existing TV.
I would recommend this to a friend