Customer Ratings & Reviews

I needed help disconnecting my cable box & installing Apple TV devices on both of my TVs. Chris was wonderful! He set everything up efficiently & made sure everything how to use everything. worked and I understood

Solved what needed to be done to connect multiple televisions to outside antenna.

The installers name is Robert! He was absolutely terrific and professional not only as an installer but checking that everything was in working order! He not only instructed me on how to operate the remotes, but also cleaned up his work area! A very good person who represents Best Buy in a very positive manner!

Leo did an excellent job of explaining the basis for the issue that caused us to request help and fix the problem. then he spent another 45 minutes going over the basis of the remote-control operations that were most important to our televiewing. Now we are fully versed in the arcane mysteries arm-chair control of the television.

The Geek Squad arrived on time, cleaned up shipping materials when finished and provided a tutorial for the Samsung 75" Neo-QLED TV. The TV is tricky since there is no numeric keypad on the remote, so the tutorial was much needed and appreciated.

The guys did an excellent job. In a very short time had the TV mounted outside on the patio, show us some operation details, and were very courteous & patient.

Ever since the initial call it was all set up really easy. The job did not get done the first time but the Geek Squad was on it, they were determined to get it right and they certainly corrected the issue immediately there after. So grateful!!!!

The agent installed my device and attached it to tv and all necessary connections.

the technicians arrived on time and promptly set up the antenna; however, they did not work. but the service was excellent.

I had excellent service sorting out my problems which was quite a challenge, some cables needed to be replaced and remotes adjusted, old wiring was complicated and I had to buy a new dvd player

The TV was a Christmas gift from my Son and Daughter in-law. It was set up by my older Son until I could get the Geek Squad out to finish the set up. Two gentlemen came and they were awesome.

Great Service!!!Raymond was very knowledgeable and did a great job!!

A big thank you to your service technician “Magil” who has installed my Samsung sound bar and television. Additionally, he made a separate trip to figure out how to connect with the new ATT TV Service, as it is not as simple as they pretend it is to connect to WiFi. His perseverance to figure it out and get it working was greatly appreciated.

The Roku on my TV had quit working, and I'd only had it for about six months. Geek Squad sent out a tech who was useless, said it was defective and I had to buy a new one. I went into the store, bought a new one and scheduled a service call to have it set up. The tech who came out then was excellent (Ireneusz, also known as "Eric"). He was personable, very knowledgeable, engaging, and got to work immediately. At once he said there was nothing wrong with the original device; the remote just needed cleaning. I had him install and set up the new one anyway, and then asked if he would perhaps take the original one the first tech had said was "toast", and he set it up on the TV in my guest room. He did all his work professionally, and cheerfully. In addition he told me about all the features and services available with my Geek Squad contract, the vast majority of which I'd never known before. He was tops! Best Buy needs more like him and to get rid of the ones like the first tech who came out, who took no time and who had me go out and buy a brand new Roku which I actually did not need.

very helpful and cordial, regarding the installation of my new TV

The Geek Squad technicians did an excellent job of installing my new TV on the wall and then synced other electronic devices to it. I do not know enough to do the job myself. It is a relief to know that Best Buy has a team of polite and knowledgable experts who will set up my electronic purchases and make helpful suggestions.

Dre was awesome and early for the appointment. He walked me through the set up of my extender. He also gave me a great overview of the products available through mybestbuy

Fantastic All explained very well Timely and informative

The Geek Squad set up my tv and BluRay player - took the time to give me clear instructions. They were respectful and professional and for bonus points cleaned up after themselves. Thank you!

Geek Squad installed a fire stick on my TV and did an excellent job. They took their time, explained thoroughly and made sure I understood their instructions.