Customer Ratings & Reviews

What can I say, the Geek Squad once again pulled my bacon out of the fire. Surround system setup issues were fixed nicely.

The agents installed channels on my tv so we could receive college football games. It was a very difficult process but the team was very diligent to see the process through. They were very professional and very courteous. I would reccommend their services to all of my friends.

My Geek Squad set-up experience was fantastic! Chris is a genius. He had my TV, wifi, and all related gear hooked up and operating perfectly in no time. He was excellent at explaining all that he was doing which made both my wife and me comfortable with all our new gear. A superb service!

The Geek Squad helped us out getting our New TV and antenna set up. And we are happy with it.

I upgraded to the newer Nvidia Shield Pro streaming system. I have the earlier Nvidia Shield Pro and it is still good but now the 2K and 4K video options are available and requires more memory and speed for less buffering. It’s not perfect but better. The only problem is the Logitech Hub doesn’t support newer model and there still isn’t a good replacement for the Logitech Hub.

Works well, only issue I have with it is that it is not easy for my fingers to handle when moving from the computer to the printer and so forth; for my liking it could be a built a bit more hardy.

Excellent work!! My technician was highly knowledgeable and helpful with courteous service

Agent installed Roku with my home theatre. He did a fine job.

Efficient, knowledgeable, professional, patient with my questions, personable.

Geek squad agent was here on time new what he was doing installed without any issues, answered all my questions in a perfesional manner wich I appriciated. I have to be honest here also, because of my membership with Best Buy there was no charge for the installation.

the technicians arrived on time and promptly set up the antenna; however, they did not work. but the service was excellent.

TV and sound bar all in sync now. Audio and picture also in sync now.

Adam did a fine job delivering and installing our new TV. He called ahead to alert us that he was on his way. He was helpful in teaching us the features of the TV. He moved and connected the current tv to our bedroom. He was friendly and efficient.

I had two agents working on my home theater set up (11 year old non smart tv) to see if we could get the Roku working with the entire home theater so I could get surround sound. It took a couple of hours, some head scratching and talking out loud by the agents but they figured it out. As a result I was able to "cut the cord" with Spectrum and am saving roughly $60 a month. So the money that I was charged for the Geek Squad service will pay for itself in less than 2 months. Both agents were very professional and courteous.

Agent determined what needed to be done and very quickly did the installation. He then determined that because we have a home theater setup the sound through Amazon Fire TV Stick would not go through our receiver. He told us we needed to get a newer version of Apple device and then everything would go through this way and we would have sound. He didn't know for sure if we would still need the Fire Stick but we left it plugged into the projector just in case! Overall a great experience with Geek Squad this time around.

Agent was great and helped me iron out a tricky problem. Well worth the price!

It was all I could expect and more. Efficient, quick, courteous, and knowledgable.

Courteous and professional service for installing and setting up my Samsung TV and sound system.

best buy makes it easy to enjoy the technology. Purchased some new electronics, Geek Squad brought them to my home, discussed where I wanted, installed, showed me how to use and left the area cleaner then before they came. Highly recommend

I could not have asked for a better agent. His name was Edgar and he should be recognized for doing an outstanding job. My Order Number was 1122003519444. He help with the installation of my new DVD player and also syncing my sound/remotes which were out of whack for awhile because a cable box had recently died out and needed to be replaced. Once replaced, things were not working the same.