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Customer Ratings & Reviews

SKU:
5732350

Customer reviews

Rating 4.7 out of 5 stars with 2629 reviews

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95%
would recommend
to a friend

Customers are saying

Customers are impressed with the overall performance of the Video Device Setup, frequently praising the technicians' friendliness, expertise, and ability to get all devices working properly. The technicians also received positive feedback for their clear explanations of complicated systems and their skill in connecting various devices, including TVs, streaming boxes, and internet services. Many customers appreciated the thoroughness of the setup process. The service successfully addressed connectivity issues and ensured smooth operation of the new equipment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,629 reviews
  • Rated 5 out of 5 stars

    The installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and great workers and very nicr

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad = Excellent Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent assisted me with modifications to my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a great job of setting up my TV

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Happy with Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi The Geek Squad came out and fix my Amazon Fire Stick to be paired to the tv. Agent Scott /Michael Scott did a good job BUT when the amazon fire stick unpaired itself I call But no Answer I left a voice mail But no answer I emailed But no reply.I am Very Unhappy about the Customer Service

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast, efficient and knowledgable. Glad I had total tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad did a great jos of hanging and installing our new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He assisted with installation of a printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very knowledgeable, friendly, professional and answered my questions in terms I understood.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS to the rescue

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely knowledgeable of proud installation n very helpful about product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a fantastic job mounting my television and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was great! Friendly and very knowledgeable! Made the process seem easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Naomi was the best in installing my Harmony remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed all electronics together fast

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected all my devices properly to each other

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two awesome Jeffs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very through, knowledgeable and personable. Excellent service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great assistance

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am always pleased with the assistance I receive with the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my Logitech Harmony elite remote control

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installer was excellent. Sadly, one week later the remote lost its programming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin (don't know his last name) connected my vcr and monitor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FIRE STICK

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXPERT TECH EXPLAINS CLEARLY OPERATION OF FIRE STCK AND TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast but not efficient

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was fast but did not teach me how to use dvd player with tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fixed my DVR player and I was very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike was very knowledgeable and friendly. He was patient with all my questions and answered them all completely.

    I would recommend this to a friend