Customer Ratings & Reviews

We are extremely pleased with or Nest doorbell. The installer was very nice. However, he had no idea how to put 2 phones to know how to get more than 1 person with notifications. We ended up calling Nest support who helped us. However I know have difficulty keeping the Nest in contact with the app. Will have to call again, or have Best Buy send a true Geek who knows how to program properly. As when we went back to the store they said they would offer that to us.

I received a Ring Doorbell as a gift. I called Geek Squad to have it installed. They were very helpful in setting an appointment to have a tech come install it for me. He arrived on time and was very knowledgeable and professional. He had it installed and working and explained to me how to use it. I was VERY SATISFIED with the service.

The agent installed my doorbell video. He was very patient, professional and also very pleasant. He answered all questions and I was more than satisfied.

Excellent and knowledgeable installer who was extremely professional

The agent installed my Ring doorbell. I am pleased with the way it’s working. I was not happy about the agent being 2.5 hrs late. I was scheduled a window of 7am-1pm. An operator called and said he was running 30 mins behind and would arrive at 1:30. At 1:30 still no agent so I gave it til 2:00. Still no call and he hadn’t arrived so I called the operator back to see where he was, she placed me on hold to call him. He got to my house after 3pm. To my understanding this wasn’t Geek Squad but someone, contractor that they use.

The agent installed my Ring security doorbell but the power transformer needs to be replaced. Service Call for repair will be next week.

Easily scheduled an appt, tech came on time and did a great job installing thr camera for us. We had purchased one of the back deck too and he explained to us that wouldnt work and told us exactly what to get and said he would be happy to come back to install that one too. Super impressed, super professional.

Hi first of all i wouldn’t be talking about this but my tech was great . He understands why I’m in need of this protection. He was here installing the indoor cameras and somebody tried to come in our door. He said wait and look at the camera. I couldn’t but looked out the window and a lady walked off . He tried to get the video and nothing was there. He spoke to his supervisor and they are baffled . Anyways Alex P , your the man and I’m so happy with your service . I wouldn’t and won’t get another installer , I’m serious and thanks again Alex P

Reset Google Nest It took a few minutes but it is all good. TotalTech is what keeps me as a Bestbuy customer. When Best Buy drops TotalTech program you are shooting yourself in the FOOT! I am old enough to remember Circut City, Federated, and Fry's ALL no longer in Business. Learn from their lesson!

I was impressed with the knowledge of the geek and his efficency in noting the equipment I had, was out of date, This resulted in a call to my provider who provided the information I needed to know, and also gave me the password I needed which I didn't have. As a result of his knowledge, I personally learned a lot. The geek seemed not to mind, returning again to finish the job.

The Ring Video Doorbell, I Purchased was a great purchase, The Video, Sound, Clarity are all top notch!!

Excellent experience as usual with Geek Squad and Best Buy. Quick and efficient and it works perfectly.

Octavia and the young man who was with her gave me EXCELLENT customer service. I told her if I purchase another smart tv next year, that I would request her. She installed my first one and I can count on her being on time and doing a great job.

Timely and efficient… couldn’t ask more! Same men as before,delifgtful.

On time, and did a great job. Everything works as it should!

Total Tech technicians did an excellent job installing my ring video doorbell and enduring my cell phones were connected to the Ring app and that myself and husband understood how to use the app correctly. They had to drill into the outside wall to place the Rind doorbell correctly and attach it to my current electrical wires for the doorbell. All was done correctly and they cleaned up after themselves. They were polite and efficient.

the person who showed up to install my doorbell camera was efficient and did a great job. NO PROBLEM....now I need Geek Squad to do a bunch of other "stuff" for me.....(like a printer for the Chromebook I bought from Best Buy).....

The install went smooth and great. The installer was a little more thorough than i would of liked. As he was installing i was painting the inside of our new house. He was coming up to ke almost every 3 minutes over explaing things or what he was doing. He was polite and courteous. I just didnt need that level of explination.

My doorbell was installed with precision. I am older and the installer took extra time to help me through the install process. I had another person try to install the doorbell with no success. She was knowledgeable and had little difficulty installing the doorbell. It now works great. Thank you Geek Squad for your expert help.

The agents came over, took down my old Ring doorbell and set up my new one. It works just fine! It took less than an hour!