Customer Ratings & Reviews

Reset Google Nest It took a few minutes but it is all good. TotalTech is what keeps me as a Bestbuy customer. When Best Buy drops TotalTech program you are shooting yourself in the FOOT! I am old enough to remember Circut City, Federated, and Fry's ALL no longer in Business. Learn from their lesson!

The installers came on time and actually helped with the set-up of the Ring after the install, great job!

I was given a text, email and phone heads up as to when agent would be arriving. She brought the ring with her. She first installed the app on my phone, set it up for me and explained everything to me. Then we decided on the best place to put the ring and she installed it for me. She also showed me how to change the battery. She was very patient with me and answered all my questions. I would have been lost with her.

The agents installed my ring doorbell which proved to be somewhat difficult with perseverance Then installed 2 surveillance cameras. They took all the necessary time and patience to make sure they were positioned just right. Their due diligence was greatly appreciated

Very customer friendly and patient with my learning curve. I appreciated the fact that the tech had another better Ring door bell in his truck- I did not have to wait. He also explained what I needed to do with the other door bell , the battery was draining too fast on it.

The agent installed my Doorbell ring. Very efficientG and patient.

Jake did a fine job installing, but the real payoff was fixing our TV! We have had three Geek Squad service people and two Samsung service people try to figure out why our big TV kept going out. Jake asked to take a look at it and found the sleep timer was on. Problem solved,

We have been very happy with all our installations by Geek Squad. Luckily, we were still on the "old" system that made 100% of installation part of our tech package (now just -20%). This was very worthwhile, but not sure I'll keep the tech package now with the reduced benefits.

My doorbell was installed with precision. I am older and the installer took extra time to help me through the install process. I had another person try to install the doorbell with no success. She was knowledgeable and had little difficulty installing the doorbell. It now works great. Thank you Geek Squad for your expert help.

Installer was efficient, pleasant. He completely installed n set up. Unfortunately, I have no idea how to work it. Thought a little instruction would hav3 been helpful.

This is a must have for any front door. I use it to check for packages and when people show. It also lets me know when the mail is delivered to. Catches the vehicle at about 50’ way

I was impressed with the knowledge of the geek and his efficency in noting the equipment I had, was out of date, This resulted in a call to my provider who provided the information I needed to know, and also gave me the password I needed which I didn't have. As a result of his knowledge, I personally learned a lot. The geek seemed not to mind, returning again to finish the job.

Joe came out. What a great guy. Went over everything. He installed our ring and a tv. He answered all of our questions of the new install and even helped us with the previous geek squad tv install. He was great. I would recommend geek squad and if you can choose Joe. You won't be disappointed!!!

The agents checked out all of our Ring sensors and found that three were bad. We also requested that a new motion sensor be added to the garage and another camera down the side of home. They seemed to be very knowledgeable, but we haven't seen or heard from anyone since, and it's been over a month now. Would like to know what is going on and when they will be back out to finish what was started.

Working fine, and has already alerted us, as a result of the motion detector, to more than one package delivery left on the porch where the delivery person didn't bother to ring the bell. In the past, these "stealth deliveries" would result in the package sitting on the porch, subject to the weather or porch pirates. Now, thanks to the Ring Video Doorbell Pro, we know the packages have arrived and we can pick them up before any issues arise. We have also used the speaker to talk to and dismiss door-to-door sales people without wasting our time and energy having to answer the door in person. And it also looks great!

The Geek Squad was on time, very professional and did a fantastic job! They even mitigated my concerns with solar and they were absolute correct...no power disruptions whatsoever! They also helped my mother set the app up on her phone and gave her a nice tutorial! Exceptional service!

The install went smooth and great. The installer was a little more thorough than i would of liked. As he was installing i was painting the inside of our new house. He was coming up to ke almost every 3 minutes over explaing things or what he was doing. He was polite and courteous. I just didnt need that level of explination.

My ring was installed fast and on time. Technician was well informed and explained our options.

It took three tries for the geek squad to install the bell and the chimes to get everything working and synchronized. Now the bell and chimes are working perfectly. The jury is out as to whether I would use the geek squad in the future

Jarel was outstanding. He took the time to explain what he was doing, what we needed to do, how we needed to access on our phone and made sure we were satisfied with every step he explained.