Customer Ratings & Reviews

He did a very good job connecting the two door bells and setting the two phones.

The Geek Squad representative was very knowledgeable and efficient while installing my new Ring Doorbell. He helped me with the Ring App on my phone, as well.

Very customer friendly and patient with my learning curve. I appreciated the fact that the tech had another better Ring door bell in his truck- I did not have to wait. He also explained what I needed to do with the other door bell , the battery was draining too fast on it.

Bought ARLO to upgrade from my Ring. The video door bell is better. Geek installation was great and I got a thorough training.

Terrific expert he went beyond to make sure it all worked well. I would highly recommend.

The agents installed my ring doorbell which proved to be somewhat difficult with perseverance Then installed 2 surveillance cameras. They took all the necessary time and patience to make sure they were positioned just right. Their due diligence was greatly appreciated

The installation went very well. The technician was perhaps a bit gruff and seemed to be in a hurry but he did a good job and I was completely satisfied with his work. The only complaint I have is that within two weeks, two different service visits required rescheduling. In BOTH cases, I had called in my order over the phone because they had involved price matching. And in both cases, I received email confirmations showing the date agreed upon. But then, they were followed up by emails saying that I had to reschedule. Upon calling Best Buy, I was told that the agent hadn't "completed" the scheduling. In one case, they were able to come one day sooner than the originally agreed upon date. But I was not so fortunate the second time as I had to wait three weeks for my product to be installed, even though payment was immediate. The installation quality met my expectations but Best Buy needs to improve their scheduling and follow up emails. In some cases, I received follow-up emails showing a different four-hour time window for the installation so this was annoying too as it required me to phone Best Buy once again to confirm that the original time window was accurate. It should be noted that Best Buy is NOT a sanctioned Nest products installer which means your two-year manufacturer's warranty will not be extended to five years. I did this mainly out of convenience but I'm not sorry I did.

Pablo Zamora did a great job installing our smart doorbell. I was in a dilemma reading reviews about the ring doorbell since the existing doorbell circuity is positioned on the side instead of fronting the door. An angled adapter was needed and it would have to be purchased separately. The item was not on stock at Best Buy. When we opened the Ring doorbell box, it was truly a pleasant surprise from Ring to have included an adaptor! Pable then proceeded to tap into the existing electrical feed and I didn't have to use batteries or a solar panel for the doorbell . Best buy just took the items back.

The technician replaced my Ring doorbell quickly and efficiently. He arrived on the scheduled time and completed the job. He was personable with both me and my husband. I would recommend this service.

Jake did a fine job installing, but the real payoff was fixing our TV! We have had three Geek Squad service people and two Samsung service people try to figure out why our big TV kept going out. Jake asked to take a look at it and found the sleep timer was on. Problem solved,

We have been very happy with all our installations by Geek Squad. Luckily, we were still on the "old" system that made 100% of installation part of our tech package (now just -20%). This was very worthwhile, but not sure I'll keep the tech package now with the reduced benefits.

The agent that installed my ring doorbell and chime was extremely knowledgeable and capable. He involved me in the process to ensure everything was exactly as we wanted. Set up of doorbell and chime was complete and easy to understand.

I recently signed up for membership to the Geek Squad. Support has been superb thus far. The day our doorbell was installed all went well. The Squad rep was very courteous and went about his business well. Only thing was, it took a little time for him to work through installation because he had never tried to install the type of doorbell I have before. Nevertheless, persistence paid off and he got the job done. The Geek Squad, whether in-store or out on installation runs, is a great service provided by Best Buy. Look into it and see if it will fit your needs.

And on time.......................................

Joe came out. What a great guy. Went over everything. He installed our ring and a tv. He answered all of our questions of the new install and even helped us with the previous geek squad tv install. He was great. I would recommend geek squad and if you can choose Joe. You won't be disappointed!!!

This was my second Ring Doorbell Pro installation by Geek Squad in a second location. It was easy to schedule at the time of purchase online and I like the fact that they keep you up to date on a more specific time window. Once the Geek Squad arrived, they were courteous and also were careful to put on booties to cover their shoes if they need to come inside. It's these small touches and care that shows Geek Squad is best in class. I also like that the service is backed by a reputable company.

To start with, i have posted a few on the ring and the TV. I purchased the total tech support to get the pricing and what comes with it, had to clarify. It seems like Best Buy could come up with a better pricing when it comes to ring install pricing. Confusing as to what i was getting installed. On some of there camera installs comes up to 2 or up to 4 for set price. Why not doorbells? I had 2 and was 50 a piece, thats my thought. Anyway, was same contractors that installed my other that day. Happy with install but lack of info as doing it and the clean up.Still working

Our agents showed up on time and completed the work quickly and with excellent quality. They were helpful and friendly.

An agent, Daniel, installed my new Ring, and set it up. He showed me all the details and set the personalized adjustments for me. It was great! Daniel was very personable and very aware of my needs in regards to the installation. I appreciated he said several times, 'that is what I would do if it were mine" I am not a Geek person and miss things - he made sure I was well versed and could change things later on and showed me how.

We wanted to have some extra video security at our front door beyond the alarm system we already have. After researching several different products and brands, we decided on the Ring. Since we didn't have the skills necessary for a self-install, we paid for the Geek Squad to do it for us. There were a couple of minor glitches with the install, but they two Geeks who came and their supervisor did an excellent job of problem-solving and setting it up for us. All three were very helpful with showing us how to use the mobile app, the actual doorbell, and how they work together.