Customer Ratings & Reviews

Excellent service. Knowledgeable and pleasant.

Technician was professional, polite and knowledgeable.

The installer for our smart doorbell was efficient and effective, accommodating our home's existing hardware and getting the new doorbell set up within about a half hour. However, he arrived near the end of a four-hour arrival window, and repeated efforts to contact his company and get a tighter estimated arrival time were unsuccessful.

Installation was flawless and the serviceman was very knowledgeable and polite.

The Geek Squad mounted and set up my ring doorbell.

The agents that came to mount the doorbell were very knowledgeable and really knew what they were doing Thank you

Love the free installation perk for total tech. Great!

The Agent was the best. Would highly recommend. Ensured it was installed correctly and working

Didn’t need the service was able to install myself.

The installation guys were great. I like the ring doorbell more now that they have added features

The Nest door bell is working as advertised. Wonderful addition to our home security!

Very knowledgeable, kind, on tome and very helpful

They removed Vivint and put in new Ringbell for front entrance We are very happy with this. At the moment no issues

Had morning appointment 7:00 AM to 1:00 PM but no one showed or called. I had to call Customer Service twice to inquire and voice my displeasure since I was up since 6:30 AM. Told they tried to call tech but left voicemail. Finally received call from tech at 4:30 PM and was in NYC had another stop then me. Needless to say he arrived at 5:45 PM. He was very thorough and completed quickly, but I am very disappointed and upset at the entire process and want response why this mismanaged appointment incident happened in the first place. I pay for tech contract and expect Best Buy to provide service that is honored with the timeframe they assign. This did not happen and I want an explanation why not.

The install required 2 visits. The first team hard wired the ring, but failed give or instructions how to charge. The 2nd team checked the instillation and gave easy instructions how to charge the battery which is then maintained by the hard wire. The first team were not true geek squad.

Having trouble getting the Ring to connect. Geek Squad came out and connected it in no time. They are great.

I am satisfied, was skeptical at first about the location of ring video

The agent installed a ring pro doorbell, and he provided information that was extremely helpful.

Was not bad. Good for a novice. I would get them again.

Installed and working very well. The agent also explained how to use the app.