Customer Ratings & Reviews

Jarel was outstanding. He took the time to explain what he was doing, what we needed to do, how we needed to access on our phone and made sure we were satisfied with every step he explained.

We are extremely pleased with or Nest doorbell. The installer was very nice. However, he had no idea how to put 2 phones to know how to get more than 1 person with notifications. We ended up calling Nest support who helped us. However I know have difficulty keeping the Nest in contact with the app. Will have to call again, or have Best Buy send a true Geek who knows how to program properly. As when we went back to the store they said they would offer that to us.

I’m glad to have the Nest Doorbell but for some reason when I go to check on it on my phone the camera is off and has to be turned back on. Also had a bad experience with guy that came out to install it.. he didn’t know how to install it to the doorbell, said I needed to buy a new transformer and doorbell. Ordered it sat up install again and the doorbell inside just “dong” single “dong” can’t hear it most times. Going to try to get Geek Squad out here to see if they know how to fix it correctly. Oh the new transformer wasn’t needed!

Total Tech technicians did an excellent job installing my ring video doorbell and enduring my cell phones were connected to the Ring app and that myself and husband understood how to use the app correctly. They had to drill into the outside wall to place the Rind doorbell correctly and attach it to my current electrical wires for the doorbell. All was done correctly and they cleaned up after themselves. They were polite and efficient.

Best buy management associate Travis has commendable customer service skills and communication. He is very knowledgeable and patiently kind with helping me recently many times and with others I observed.Thank you Travis. Hope the best to you in all ways.

The team that installed my Ring doorbell were great. I have had them to provide service several times before for other installations and each time was great. We have come to know each other fairly well on a professional bases.

The agent installed my Ring doorbell. I am pleased with the way it’s working. I was not happy about the agent being 2.5 hrs late. I was scheduled a window of 7am-1pm. An operator called and said he was running 30 mins behind and would arrive at 1:30. At 1:30 still no agent so I gave it til 2:00. Still no call and he hadn’t arrived so I called the operator back to see where he was, she placed me on hold to call him. He got to my house after 3pm. To my understanding this wasn’t Geek Squad but someone, contractor that they use.

They came and installed the ring bell no problem. Very professional

Eddy attached our Ring doorbell to the brick exterior, set up our phone alerts, etc. He was very knowledgeable and patiently answered all our millions of questions. Even though he was on a schedule, he was so kind to walk us thru everything until we had it all straight.

Lily was excellent. She knew what she was doing and was extremely knowledgeable. She answered our questions and was patient with us. She is awesome- you couldn’t get anyone better to do the install.

Thank you Best Buy for not only the great sales price but also the excellent installation by Geek Squad. He installed it and then made sure it worked with my iPhone. He ran several tests to be sure that the doorbell rang in the house as well. Great Job!

Hi first of all i wouldn’t be talking about this but my tech was great . He understands why I’m in need of this protection. He was here installing the indoor cameras and somebody tried to come in our door. He said wait and look at the camera. I couldn’t but looked out the window and a lady walked off . He tried to get the video and nothing was there. He spoke to his supervisor and they are baffled . Anyways Alex P , your the man and I’m so happy with your service . I wouldn’t and won’t get another installer , I’m serious and thanks again Alex P

Sean from the Geek Squad was AMAZING!!! His installation was perfect, top notch, professional and very skilled. His knowledge was superb and we couldn’t have asked for better service. We are extremely pleased with this installation and product!

He was very helpful and polite. He and I decided the best place to mount my camera. He showed me how it worked and where the sensing area was. He was very nice, polite, helpful, and efficient.

Professional work and they taught me how to use the app properly!

I have been mostly pleased with my experiences with Gook Squad. A hiccup with some advice I received that I acted on and it turned out to be bad advice FOR MY NEEDS. May well have worked for someone else. But everyone I interacted with has been very, very helpful and nice.

It took over a month to get an appointment to install the Nest battery operated doorbell as the wired version does not work with most older-style connections. But the Geeks showed up on time and did a professional job.

The installation was ok, however, he told me several times, that my phone was outdated. That was RUDE!!!

The Geek Squad came to install doorbell but our current door bell would not work for the video doorbell. The Geek Squad suggested using cameras. He went to the store and called us with the price which had a great sale price. He installed them and we date very happy with them. He went above and beyond to make sure we had a product that would work well for us.

The tech was on time and dis a great job! I gave the install a rating of 4 only because it was made too difficult for my Senior Sister to set up herself. You have to have an account and set it up and pay that way. She was not able to do that.