Customer Ratings & Reviews

Agents installed all our equipment quickly, efficiently and professionally, even when facing the challenges of my older stucco exterior. They went through the placement of the doorbell and cameras, and walked me through the installation and software/app installation and use. Thank you!

very nice. completely happy. Techs were very knowledgeable and helpful.

Amazing service and great customer care. I would definitely recommend

Greg the gentleman that came and installed my diirbell camera, and the other 3 cameras did a great job. He was very nice, very knowledgable and knew what he was doing. he showed me all the features if the cameras, and how they worked. I would recommend American AVT and Greg to anyone.

We bought a wired Ring Doorbell with Chime from Best Buy and had Geek Squad install it for us. The Geek Squad technician was very knowledgeable and did a fantastic job of installing our doorbell and setting up the Ring App for us. He was very friendly as well. We love Geek Squad.

The lfirst agent was not able to solve the Ring doorbell to old doorbell, gave up. Did install garage camera. The second visit was by two agents and they knew what they were doing, They installed a battery doorbell that is independent from our old doorbell. These two guys knew what they were doing. Thank you

The Geek Squad was professional, prompt for the appointment and very resourceful . I didn't feel rushed, like some installers. It was well worth the fee.

The person who cam to my home explained he or anyone could hard wire the doorbell but recommended i use lithium to avoid having to change so often. But the customer service person i spoke with afterwards was awesome! He worked diligently to make sure i receives refund.

The geek squad was very thorough and provided details every step of the Ring installation.

The agent mounted my tv in a difficult location...neatly secured all cords so they can't be seen...connected all devices...tested everything...gave excellent instructions...it was a very professional installation.

He did an excellent job. He was very knowledgeable.

An agent, Daniel, installed my new Ring, and set it up. He showed me all the details and set the personalized adjustments for me. It was great! Daniel was very personable and very aware of my needs in regards to the installation. I appreciated he said several times, 'that is what I would do if it were mine" I am not a Geek person and miss things - he made sure I was well versed and could change things later on and showed me how.

The installation went very well. The technician was perhaps a bit gruff and seemed to be in a hurry but he did a good job and I was completely satisfied with his work. The only complaint I have is that within two weeks, two different service visits required rescheduling. In BOTH cases, I had called in my order over the phone because they had involved price matching. And in both cases, I received email confirmations showing the date agreed upon. But then, they were followed up by emails saying that I had to reschedule. Upon calling Best Buy, I was told that the agent hadn't "completed" the scheduling. In one case, they were able to come one day sooner than the originally agreed upon date. But I was not so fortunate the second time as I had to wait three weeks for my product to be installed, even though payment was immediate. The installation quality met my expectations but Best Buy needs to improve their scheduling and follow up emails. In some cases, I received follow-up emails showing a different four-hour time window for the installation so this was annoying too as it required me to phone Best Buy once again to confirm that the original time window was accurate. It should be noted that Best Buy is NOT a sanctioned Nest products installer which means your two-year manufacturer's warranty will not be extended to five years. I did this mainly out of convenience but I'm not sorry I did.

Pablo Zamora did a great job installing our smart doorbell. I was in a dilemma reading reviews about the ring doorbell since the existing doorbell circuity is positioned on the side instead of fronting the door. An angled adapter was needed and it would have to be purchased separately. The item was not on stock at Best Buy. When we opened the Ring doorbell box, it was truly a pleasant surprise from Ring to have included an adaptor! Pable then proceeded to tap into the existing electrical feed and I didn't have to use batteries or a solar panel for the doorbell . Best buy just took the items back.

This was my second Ring Doorbell Pro installation by Geek Squad in a second location. It was easy to schedule at the time of purchase online and I like the fact that they keep you up to date on a more specific time window. Once the Geek Squad arrived, they were courteous and also were careful to put on booties to cover their shoes if they need to come inside. It's these small touches and care that shows Geek Squad is best in class. I also like that the service is backed by a reputable company.

I recently signed up for membership to the Geek Squad. Support has been superb thus far. The day our doorbell was installed all went well. The Squad rep was very courteous and went about his business well. Only thing was, it took a little time for him to work through installation because he had never tried to install the type of doorbell I have before. Nevertheless, persistence paid off and he got the job done. The Geek Squad, whether in-store or out on installation runs, is a great service provided by Best Buy. Look into it and see if it will fit your needs.

Best Buy installed our Ring doorbell. While this may be simple for some it turned out we needed a different mount due to the angle of the door and molding. Thanks to the diligence of the installers that made sure we had the correct one. They also helped me with software and made sure it all worked properly. All included with my TotalTech membership.

Prompt, courteous, service by the Geek Squad. Ring doorbell installed.

Geek squad Are a great team for all those purchases for installation.

To start with, i have posted a few on the ring and the TV. I purchased the total tech support to get the pricing and what comes with it, had to clarify. It seems like Best Buy could come up with a better pricing when it comes to ring install pricing. Confusing as to what i was getting installed. On some of there camera installs comes up to 2 or up to 4 for set price. Why not doorbells? I had 2 and was 50 a piece, thats my thought. Anyway, was same contractors that installed my other that day. Happy with install but lack of info as doing it and the clean up.Still working