Customer Ratings & Reviews

had my ring installed quick and easy service. i had another camera i wanted install i brought from bestbuy i had already called beforehand to see if it was ok to install customer service said yes no problem. but the geek squad agent was trying to make it a big deal like im scamming or trying to get over i just said dont worry about i just put my other camera in the window...

Installer was efficient, pleasant. He completely installed n set up. Unfortunately, I have no idea how to work it. Thought a little instruction would hav3 been helpful.

It took over a month to get an appointment to install the Nest battery operated doorbell as the wired version does not work with most older-style connections. But the Geeks showed up on time and did a professional job.

Greg the gentleman that came and installed my diirbell camera, and the other 3 cameras did a great job. He was very nice, very knowledgable and knew what he was doing. he showed me all the features if the cameras, and how they worked. I would recommend American AVT and Greg to anyone.

We bought a wired Ring Doorbell with Chime from Best Buy and had Geek Squad install it for us. The Geek Squad technician was very knowledgeable and did a fantastic job of installing our doorbell and setting up the Ring App for us. He was very friendly as well. We love Geek Squad.

Worked with my to get the right equipment I needed ,installed quickly and showed me how to setup an use. Was very polite and helpful.

Kevin does an awesome job with installs. He called ahead to explain the new procedures because of Covid-19 precautions. He was using all of the proper safety protocols when he got here and throughout the install. He took time to explain to me up front everything he would do and then walked me through it all once it was installed. Since it was a Ring doorbell, he wanted to make sure I liked the overall appearance on the wall as well as the camera scope. I appreciate how thorough he is!

Sean from the Geek Squad was AMAZING!!! His installation was perfect, top notch, professional and very skilled. His knowledge was superb and we couldn’t have asked for better service. We are extremely pleased with this installation and product!

The agent installed my ring bell camera quickly and gave great service

The agent replaced our old Ring with a new version and did a great job.

The team that installed my Ring doorbell were great. I have had them to provide service several times before for other installations and each time was great. We have come to know each other fairly well on a professional bases.

When it’s working it probably the best, easy to use, but if you get one power outage, or loss of internet connectivity. Then Ring becomes a nightmare trying to reconnect. Most devices will reconnect on their own. not ring 50/50 chance you will make a repair appt if you can’t reconnect yourself! Maybe better off buying battery version for convenience of returning if you’re not happy!

The person who cam to my home explained he or anyone could hard wire the doorbell but recommended i use lithium to avoid having to change so often. But the customer service person i spoke with afterwards was awesome! He worked diligently to make sure i receives refund.

The agent installed my ring doorbell and camera on the back porch. He also helped me with the ring app. Wonderful experience

Installation had some minor hitches, but it works on both our smart phones. However, the main reason I bought the Nest video doorbell and the Echo Show 5 at Best Buy was to control it via the Echo Show 5. When I told the installers that the main reason I bought the products was not working, they asked me why I bought the Nest and then said that I should exchange the Nest video doorbell for a Ring video doorbell. They said it was working on our phones and that their install was complete. I signed off on the paperwork because it was obvious that was as far as this was going to go that day. I am a Geek Squad annual maintenance agreement customer and a long-time Rewards customer and am very disappointed in this service. I reviewed this before and requested that someone return and activate my Nest video doorbell on my Echo Show 5 as was originally intended.....so far, no follow-up from Best Buy. :-(

I ordered the wired version originally, but couldn't install it myself due to my original doorbell's wires being too short. I then ordered the wired version again, but with installation. I expected the installation crew to know how to extend the wires, but instead they told me they couldn't and just gave me the battery powered version instead. I could have installed that myself...

They connected my ring doorbell. They did a pretty good job. It was a somewhat quick job. They were great at communicating before they arrived for the apt to let me know timing. They did get a little frustrated with how the house wiring was set up, but overall they did a great job. They were friendly & I would use again.

This is a must have for any front door. I use it to check for packages and when people show. It also lets me know when the mail is delivered to. Catches the vehicle at about 50’ way

Excellent service! Our techs arrived on time worked very efficiently with no issues. Very pleased with the service!

It is installed and working. The first guy couln't finish the job because the doorbell was not fully charged. The only issue was it took a week to schedule the second guy to finish the job. There should be a different system in place for follow up work vs new work.