Customer Ratings & Reviews

This is a very good investment especially when your front door is on the side of your house and you only go through the garage. I never know when I get packages delivered. I did not know that unless you sign up for some kind of service you cannot review any videos other than the day they occur. That's what the 4 stars was for. The Geek Squad did an awesome job installing the unit and setting up my app on my phone. He goes above and beyond.

We wanted to have some extra video security at our front door beyond the alarm system we already have. After researching several different products and brands, we decided on the Ring. Since we didn't have the skills necessary for a self-install, we paid for the Geek Squad to do it for us. There were a couple of minor glitches with the install, but they two Geeks who came and their supervisor did an excellent job of problem-solving and setting it up for us. All three were very helpful with showing us how to use the mobile app, the actual doorbell, and how they work together.

Our driveway is blocked from our view. we hade some vandalism late last year that cost just under $500. This is what prompted us too get a Ring device. We're very happy with the performance and the clarity of the picture.

Did a great job. Very knowledgable. Gave me detail instructions on how my ring doorbell worked.

It is installed and working. The first guy couln't finish the job because the doorbell was not fully charged. The only issue was it took a week to schedule the second guy to finish the job. There should be a different system in place for follow up work vs new work.

The agents were prompt. They placed a cloth on my stoop before beginning the install. They quickly installed the doorbell and assisted with the installation of the software on my phone and tested to make sure everything was working correctly before they packed up to leave. They were very professional and knowledgeable. All my questions were answered. The agent recommended I get a Ring Chime Pro to extend WiFi because I did not have an existing doorbell. Excellent customer service.

As long as the installation was included in the premium plan, it was well worth it. The agent was helpful, and the product was excellent as well. But once it reverts to "the old" which costs the usual for installation, I cannot say it is worth it.

Great product. Even better service tech. Bryan form Best Buy Corpus Christi helped install two Ring doorbells at my parents house and they were very appreciative of his time, patience and expertise setting them up.

The guy who installed the Ring doorbells were very knowledgable, kind, and courteous. He explained everything in a manner which I could understand and was very patient with me.

had my ring installed quick and easy service. i had another camera i wanted install i brought from bestbuy i had already called beforehand to see if it was ok to install customer service said yes no problem. but the geek squad agent was trying to make it a big deal like im scamming or trying to get over i just said dont worry about i just put my other camera in the window...

The geek squad came in to install the ring floodlight and the ring doorbell. The person who did the installation was very competent and competent. He walked us through the app helping us configure it both on an IOS as well as an Android device. He spent tome helping us set up the system and to optimize the positioning as well as the sensitivity. No mess and no mistakes. Very satisfied with the service. If you are someone who doesn't have the time or maybe not the inclination for installation I wound highly recommend the geek squad.

Wonderful service, punctual, and explained everything to my wife & I. Thank you.

They connected my ring doorbell. They did a pretty good job. It was a somewhat quick job. They were great at communicating before they arrived for the apt to let me know timing. They did get a little frustrated with how the house wiring was set up, but overall they did a great job. They were friendly & I would use again.

The agent who installed the video doorbell kept running into problems. A screw was stripped on the back panel that took him over an hour to get off. He had problems getting the screws to go in my vinyl siding. I suggested he use anchors. He then lost two of the screws he needed. He looked in his truck and could not find the right screws. I looked thru my screws and could not find the correct screws. I finally started cleaning up all the papers and screws he had on the floor and steps, and I found both of the screws he was missing. I do not know what he would have if I did not find them. He was a my home installing the video doorbell for about 3 hours or more. He was very polite and friendly, but not well organized. He mentioned on the way out that I change the battery from the bottom, but did not show me how to do it.

Kevin does an awesome job with installs. He called ahead to explain the new procedures because of Covid-19 precautions. He was using all of the proper safety protocols when he got here and throughout the install. He took time to explain to me up front everything he would do and then walked me through it all once it was installed. Since it was a Ring doorbell, he wanted to make sure I liked the overall appearance on the wall as well as the camera scope. I appreciate how thorough he is!

The Agent Mr. Jerome Lee from CRST Home Solutions was excellent. He did an amazing job. The Doorbell Camera was installed properly and professionally. I wholeheartedly recommend this technician to install these Doorbell Cameras.

I just wanna say that installer was very conscientious about what we wanted and he explained this to us in detail and he did a very good job. I can’t remember his name but I hope it’s on my report. Let him know he did a great job.

So...I put there stars only because it was bad service the first time but good the second. The first geek squad peron though very nice installed our doorbell so loose it was not even attached. And was easy to move and wiggle around. When I reached out to her she said she would get it on her schedule and come back out...I waited a flipping week and nothing so I called tech and they scheduled someone else who came out and did an amazing job. So that's why 3 stars. The first time 1 star and the second time 5 stars. So let's average it to three. It's asking me if I would recommend geek squad and overall yes? This has been the only bad experience I have had over all.

Geek squad did all the wiring and made sure it was mounted correctly. They did a short tutorial for me and answered my questions. Money well spent because there was no way I could’ve installed it myself. They also took the time to follow-up a few days later to make sure there were no issues.

The Geek Squad was a pleasure to deal with. Scheduling the Video Doorbell Installation was easy. I was kept informed of the arrival time of the installers. They were prepared and quickly completed the installation. They explained what they had done and gave me tips on how to make the best use of the product. I was very pleased.