Customer Ratings & Reviews

The geek squad installer was amazing. Not only did he do the setup of the ring doorbell, but he also linked it to our echo dot and echo show. He went above and beyond when he helped explain our nest thermostat to us, and helped us to download the app and set that up also. He was very courteous and explained everything.

I purchased a second generation Ring Video Doorbell along with a wedge. Without an existing doorbell, vinyl siding and steps leading up to the door, I figured I could spend a day doing a terrible job with the installation or call the Geek Squad to install and set up - so glad I did. Easy Peasy - did a great job and didn't upsell but made recommendations on how to extend wifi and what I may ultimately want to do. Great job by them and no stress for me!

Jarel was outstanding. He took the time to explain what he was doing, what we needed to do, how we needed to access on our phone and made sure we were satisfied with every step he explained.

The agent who installed the video doorbell kept running into problems. A screw was stripped on the back panel that took him over an hour to get off. He had problems getting the screws to go in my vinyl siding. I suggested he use anchors. He then lost two of the screws he needed. He looked in his truck and could not find the right screws. I looked thru my screws and could not find the correct screws. I finally started cleaning up all the papers and screws he had on the floor and steps, and I found both of the screws he was missing. I do not know what he would have if I did not find them. He was a my home installing the video doorbell for about 3 hours or more. He was very polite and friendly, but not well organized. He mentioned on the way out that I change the battery from the bottom, but did not show me how to do it.

Agent and assistant were super patient, knowledgeable, and polite!

Ring doorbell up and running, appreciate the reliable service.

Lily was excellent. She knew what she was doing and was extremely knowledgeable. She answered our questions and was patient with us. She is awesome- you couldn’t get anyone better to do the install.

I appreciated the installer's expertise and friendly customer service; however, I would have never paid for installation if I was aware that I couldn't have the video doorbell hardwired in the location of the current doorbell. The installer told me there wasn't enough room to install and I could only use it as battery-powered in a different location. I did not purchase the item for that purpose.

Friendly and knowledgeable. Explains everything to my satisfaction

He was very helpful and polite. He and I decided the best place to mount my camera. He showed me how it worked and where the sensing area was. He was very nice, polite, helpful, and efficient.

The agent mounted my tv in a difficult location...neatly secured all cords so they can't be seen...connected all devices...tested everything...gave excellent instructions...it was a very professional installation.

The Geek Squad was a pleasure to deal with. Scheduling the Video Doorbell Installation was easy. I was kept informed of the arrival time of the installers. They were prepared and quickly completed the installation. They explained what they had done and gave me tips on how to make the best use of the product. I was very pleased.

The agent installed my door bell in a short time, excellent service

I am so happy with this doorbell. The camera takes perfect pictures even in the dark. It has options of what zones you want to watch that are adjustable to fit your needs, along with settings to add more zones. It’s easy to set up and can do everything on your app. You can also share any footage you want. So many options including a live view if you’re not home. I wish I would have bought it sooner!

Great camera, works fine, takes great pics! And captures motion great

The Best Buy rep was prompt and the installation went well. The only issue was with my hardwired doorbell. My doorbell transformer only had 12 volts AC and the rep said that 16 volts was required for the Ring. When the rep had completed the installation, my Ring Video Doorbell was functioning, but only with the ding-dong sound from the Ring app on my phone. I then opted to call an electrician to upgrade my doorbell transformer to the required 16 volts AC.

So...I put there stars only because it was bad service the first time but good the second. The first geek squad peron though very nice installed our doorbell so loose it was not even attached. And was easy to move and wiggle around. When I reached out to her she said she would get it on her schedule and come back out...I waited a flipping week and nothing so I called tech and they scheduled someone else who came out and did an amazing job. So that's why 3 stars. The first time 1 star and the second time 5 stars. So let's average it to three. It's asking me if I would recommend geek squad and overall yes? This has been the only bad experience I have had over all.

Geek squad did all the wiring and made sure it was mounted correctly. They did a short tutorial for me and answered my questions. Money well spent because there was no way I could’ve installed it myself. They also took the time to follow-up a few days later to make sure there were no issues.

As long as the installation was included in the premium plan, it was well worth it. The agent was helpful, and the product was excellent as well. But once it reverts to "the old" which costs the usual for installation, I cannot say it is worth it.

Our driveway is blocked from our view. we hade some vandalism late last year that cost just under $500. This is what prompted us too get a Ring device. We're very happy with the performance and the clarity of the picture.