Customer Ratings & Reviews

Installation had some minor hitches, but it works on both our smart phones. However, the main reason I bought the Nest video doorbell and the Echo Show 5 at Best Buy was to control it via the Echo Show 5. When I told the installers that the main reason I bought the products was not working, they asked me why I bought the Nest and then said that I should exchange the Nest video doorbell for a Ring video doorbell. They said it was working on our phones and that their install was complete. I signed off on the paperwork because it was obvious that was as far as this was going to go that day. I am a Geek Squad annual maintenance agreement customer and a long-time Rewards customer and am very disappointed in this service. I reviewed this before and requested that someone return and activate my Nest video doorbell on my Echo Show 5 as was originally intended.....so far, no follow-up from Best Buy. :-(

The Geek Squad is wonderful. They are always prompt, professional, knowledgeable. And they are polite enough to not laugh at non-technical people asking simplistic questions. They take the time to explain things so thoroughly that most of us can finally understand how to work things.

Trevor expertly installed my doorbell and made sure the phone app was working properly. His expertise made the process quick and seamless.

Installed on time with a polite installer. While it worked as it was supposed to, there was a problem that required a follow up that apparently was a known possible problem.

I purchased a second generation Ring Video Doorbell along with a wedge. Without an existing doorbell, vinyl siding and steps leading up to the door, I figured I could spend a day doing a terrible job with the installation or call the Geek Squad to install and set up - so glad I did. Easy Peasy - did a great job and didn't upsell but made recommendations on how to extend wifi and what I may ultimately want to do. Great job by them and no stress for me!

Techs did a great job, very professional. Removed old non working bell and installed new one. Did install the app in phone and gave a demonstration. Explained about all subscription plan available for this door bell

Very professional and pleasant, and through, making sure to listen to our concerns, and checking out the difference between old camera and new one. It was determined we would not be getting any better of a picture and returned the Camera.

The geek squad installer was amazing. Not only did he do the setup of the ring doorbell, but he also linked it to our echo dot and echo show. He went above and beyond when he helped explain our nest thermostat to us, and helped us to download the app and set that up also. He was very courteous and explained everything.

It was so quick& professional the young man was so respectful & pleasant. He answered all my questions & made sure everything was back in place & cleaned up very well when he left. If i need anything else done i would love for this same guy to be the one they send out. Excellent job!!!

The geek squad gentleman was great. He notified me when he was in my area. He installed my Ring Doorbell and Chime within minutes.

Great.install good jon very friendly professional thanks

George the technician who installed my doorbell was very informative about the features of the product, the service provided by Ring and his familiarity with the technology. He made operation of the doorbell simple to understand.

The agents were extremely helpful. I had ordered the wrong front door solar panel, and they helped me correct it, and installed it once I received the correct one. Amazing customer service!

Alvaro Ortega was an excellent Installer, Knowledgeable, Courteous, great advise and guidance. Sarah Lopez the third party install organizer was extremely helpful, she helped us thru many hurdles we faced with scheduling and delivery of our items!

Love the delivery and install and my geek squad person. Mitchell was wonderful to work with kind patient knowledgeable accommodating.

Matt and his partner did a great job of installing the ring doorbell and chimes. They also helped to set up the chain of Echo Dots that I have so that information I wanted would be related to each of the Dots. Quick, efficient and the job looksed great by the time they’re finished.

Geek Squad mounted my Ring doorbell in a split second. I tried but didn’t have the patience so I called up Geek Squad and they were there as scheduled. I’m not sure if I have the right gentleman name. (Joel) it’s been a minute since it was done. Kudos to him

I appreciated the installer's expertise and friendly customer service; however, I would have never paid for installation if I was aware that I couldn't have the video doorbell hardwired in the location of the current doorbell. The installer told me there wasn't enough room to install and I could only use it as battery-powered in a different location. I did not purchase the item for that purpose.

Geeksquad did a quick and great job getting my Ring doorbell installed quick and easy. I have brick exterior walls, so didn't want to drill in them myself, and Geeksquad was able to install and setup my doorbell quickly and easily.

Service was excellent, the Agent arrived on time and did an excellent job. Prior to installing the Eufy doorbell he explained everything, he was about to do, very professional. After the install he made sure everything was operating correctly and answered any questions we had. He also set up the eufy app on our phones and tablets.