Customer Ratings & Reviews

Quickly and professionally completed installation.

The Agent was very friendly, professional service.

Very polite and knowledgeable. A pleasure to deal.

The agent installed the Ring Pro doorbell and then realized that it did not communicate with the WiFi setup in our home. He returned with a "Chime Pro" WiFi extender (additional cost) and plugged it in, but still the WiFi fluctuates in strength. Also, the agent did not connect the new door bell to the chime wiring for our home, so we have lost the chime ring, which we miss -- a lot! The Ring dorr bell functions OK, but it is overly sensitive and seems to detect any nearby motions (like cars on the street passing our house) .

The install was fairly quick and went well overall.

I Love it will buy this system again, it works very good

Team uninstalled and reinstalled door ring camera but it still would not connect to internet. It was previously installed and worked but just stopped connecting to internet.

installer did a great job and answered my questions

Technician was very professional and knowledgeable.

They came as scheduled and everything works like it should

I can always count on Geek Squad to get it done right.

I was really impressed with my geek squad services

At the end, the ring door bell was working perfectly. The actual work was done by myself. Installer corrected an software connection issue which prevented me from getting this functioning properly

Sent many texts to the tech, Daniel, concerning the problems, he never answered..finally called him and he gave me the run around and never showed up when he said he would. I think this was a contractor not a best buy geek Squad member..I now have contacted the geek Squad customer service and someone is coming out to rectify the problems...Note that I have used the geek Squad for many things including a Sonos system for our house...always great!!

I would recommend this product to friends and family.

We appreciate Corey and his excellent service skills.

Great monitoring system! Easy to see on my iPhone!

Best Buy used a 3rd party vendor, not Geek Squad to install my Ring Doorbell. The vendor failed to install my Ring doorbell and in turn, botched my existing doorbell where it’s no longer operable. It is almost 4 weeks and Best Buy has not resolved my concerns or situations. I have made repeated calls and escalations to their customer service and last resort to their corporate executive last week and still no response. I asked for an immediate resolve. I have always valued my Best Buy relationship over the many years; however, very livid and disappointed in poor customer service that I have experienced.

I am highly upset at the fact I scheduled the installation appointment at the time of purchase 6 days before the appointment (7am-7pm). I stayed home and waited and waited, I called at 10am to get a time frame, they acted as if I didn’t have an appointment scheduled which I read to her the email. The phone rep stated she would contact the technician department, they would call me back. 3 hours later, no call. When I called back, the guy tells me, I need to reschedule. Someone needs to do quality control checks on appointments and returning phone calls to ensure Total Tech members and regular customers are being serviced adequately.

Very nice to me he had excelllecent customer service