Customer Ratings & Reviews

I don't think my ring doorbell was installed properly

Beware of the CONTRACT Installer in the Waco, TX area. They sent a trainee with a supervisor that admitted he was also a trainee. They had never installed a Nest Doorbell. Finally after failure they decided to read the instructions. Success! Works almost every time! If you order Geek Squad services make sure you are going to get someone from the real Geek Squad.

I paid for the geek squad I thought) to come install my ring doorbell. The day of the installation a third party came to my house to install and the first thing the installer said was, this is my first time installing a ring! I paid for the geek squad thinking it would be installed quickly and professionally and I didn’t get that.

He wasn't able to install the Ring video doorbell as we didn't have wiring going to the front. I was under the impression when I booked the appointment they could do it regardless. So, I ended up hiring an electrician who installed it for me.

Guy spent 2 hours trying to get the replacement chime to work, then told us the existing doorbell power supply was likely inadequate. Camera works but I have no doorbell now. Will have to hire electrician to finish the job. Online install instructions from Google indicate installer should first check compatibility of existing doorbell voltage. The installer clearly never did it.

They have in their records, I had a video doorbell installed, but I didn't. When I addressed the error with them, they insisted I had this done because their records showed it was completed. I asked what brand is showing in your records. They said no brand was noted just that the install was completed. I told them their records were wrong, and they need to fix it. They insisted if it was in their records it happened and they couldn't update it based on my complaint.

This was an uninstall. Completely removed doorbell

Friendly and knowledgeable agent. Only problem the outside component was mounted crooked and not secure.

I decided to return it because I didn’t want to have someone come and install it

It was not the tech's fault. the scheduling and lack of communication with a competent person ruined my experience . there is no interaction with anyone local. I spoke to people all over the world who had no interest in helping me.

Three visits so far. Three promised visits with no shows. Doorbell still not working and old doorbell disabled. Bought new times as suggested by GS. Didn't work and will have to return to Home Depot.

After two visits we were finally able to get the ring doorbell to work. There is a problem in providing attachments from Best Buy

Nobody showed up for the installation. It has been 10 days, and Best Buy has not refunded me. I call every day and they cannot connect me with someone who can issue my refund. will never again buy a service from Best Buy. I had to give 1 star to be able to submit the review but Best Buy deserves no stars.

Good for the most part, just have some trouble picking up motion/movement sometimes.

The first appointment was canceled by them, and I was notified very late. The second appointment also came very late, and the technician said they had never seen this type of doorbell before, so I need to reschedule with someone who knows how to install it. The third appointment is scheduled for one month after I bought the product, and I’m still unsure if it will work out.

It was not a pleasant experience. Had to argue with the guy about the install of my Ring Doorbell. He said it was incompatible with my doorbell and he didn't have the right parts to attach it to the concrete wall. Looks really stupid where he did attach it. It is out of place and awkward. It was a free install, so I guess I got what I paid for.

This service deserves a 0 star rating. BB sold me a 199$ total tech package for the install of a ring doorbell and Echo show. Started on Dec. 16 to get an install date. Every time an appt was scheduled, they would cancel. This took place into Jan. 2022. BB said in Illinois, a third party vendor has to do the install, so basically BB sells a service they have no control over and never communicate that to you at the time of purchase. There were easily 6 appointments made and cancelled all through the holidays, and countless hours on the phone with customer service who solves nothing. Most awful experience with BB and will never purchase another service from them. The worse thing is it also took three visits to the store in addition to all the phone calls. We were promised so much from the store manager in Kildeer, IL and received nothing.

When doorbell was installed it was determined to be defective. Took several phone calls and a trip to the store to work out an exchange and reinstall. When I called the Geek Squad toll free number there was a lot of confusion on how to proceed. One very rude person told me that I needed to deinstall and take to the store myself. Had to go back to the store twice to work it all out. Not good.

The techs were friendly and seemed knowledgeable about Ring products, but not the Eufy products they were installing. They didn't follow the simple instructions ("Step 3") provided with the products, which included installing 2 jumpers on the transformer. The transformer overheated and started giving off a burning smell. I turned off the breaker to the circuit with the transformer, but it killed the transformer anyway. I am still sitting here with no transformer or working doorbells over a week later and conceivably, this install could have burned down my house if I wasn't here to turn off the breaker. At a minimum, installers should be knowledgeable enough to check whether the amperage draws of the products they are installing are compatible with the equipment they are installing them on.

The agents wasn't able to install my video doorbell due to not having the correct transformer to connect to, so I basically gave away money. I wasn't offered another day to have it installed once I could get a new transformer from the local hardware store.