Customer Ratings & Reviews

Once he arrived, he was very professional and efficient. Showed me how it works and got me all set up. Awesome job. The only issue is the store scheduled install the day after we made the purchase and the technician didn't come until a couple of days later after a call to best buy.

Needed a doorbell and floodlight camera installed. FOUR techs came to my house. The first one said the camera couldn't be installed bc there wasn't an electrical outlet close enough to it. The doorbell couldn't be installed bc it wasn't compatible with my wifi. He told me to get another doorbell and call him directly bc he would be cheaper than Best Buy (unethical). I didn't call him bc Best Buy had already charged me for the install. I thought surely they wouldn't charge me again since they didn't install anything. Wrong! 2nd team came (there were two of them) and were very nice and got the doorbell working (or so we thought) and suggested a place to install the camera. Next day camera not working again. Best Buy charged me again! 3rd guy comes and says I need a new transformer. I buy one and call him back over. 4th visit. He installs the transformer, doorbell STILL doesn't work! He tells me I need an electrician and then he can come back and install a wifi extender. I call an electrician. So far Best Buy has made 4 visits and charged me ~$500 and I still have no doorbell and no camera. I hire an electrician. Electrician tells me I didn't need a new transformer. The transformer and the doorbell both wired incorrectly. Has the doorbell working in about 20mins. Charged me $200. So I spent ~$700 to have a video doorbell installed bc the Best Buy Techs didn't know what they were doing! I owe them $500 and they didn't nothing but cost me unnecessary money. I want to call and get a refund on at least some of it but have had no luck getting anyone on the phone. Will keep trying bc this is too egregious. I've always had good luck with my computers but they should stop installing video doorbells for sure!

Geek squad was very informative about when they were coming. Very professional and friendly and efficient. They explained what they were doing and how to use everything. Make sure everything worked.

My ring doorbell was installed perfectly. He explained everything was quick and efficient. I would recommend Geek Squad for this service

Avidan connected and set up oyr Ring Pro2 Doorbell camera AND all tge required chimes etc.not onlyvdid he and hi partner Jose, do the initial set up, Avidan did everything possible to insure thatvwe were completely pleased with the work thet did by cslling us and checking after thecinsta was completed

For some reason the ring doorbell wasn’t delivered to my home prior to installation, when the agents arrived I told them n they volunteered to go to Best Buy n pick up the doorbell, I’ve had lots of things installed but that to me is customer service totally recommend those two guys went out of there way for me .

They didn't actually come out as they called prior to the appointment and the order was put it wrong but had a great convo on the call. Very insightful which helped me out a lot.

The installer arrived on time and did a great job. He explained what he did so if anything popped up in the future I'd know what to do. Got the app set up for my wife and I, showed us to set up motion detector ranges and other tools. Its a great addition to the house.

The technician came and worked on the doorbell for a couple hours before he gave up. He never got the doorbell working.

The agent who mounted our doorbell was very helpful and patient in explaining how to use it and all its features.

The installer went way over and above the call of duty, especially in this generation of "no can do "attitudes.vi recommend the squad whole heartedly. I need more installed and willvtrust them again

The guys installed the videos camera, and explained about how it works. Excellent job!

Corey Morris was excellent! He is patient, knowledgeable, and professional. I am requesting he return for the installation after I receive a replacement for the defective Ring Doorbell. Every Geek Squad Tech, has been awesome, but Corey ended up having to endure a very tedious, torturous and very time consuming visit!

The Best Buy rep was prompt and the installation went well. The only issue was with my hardwired doorbell. My doorbell transformer only had 12 volts AC and the rep said that 16 volts was required for the Ring. When the rep had completed the installation, my Ring Video Doorbell was functioning, but only with the ding-dong sound from the Ring app on my phone. I then opted to call an electrician to upgrade my doorbell transformer to the required 16 volts AC.

The agent that came to our home was knowledgeable and professional. He helped us set up the Ring app, as well as the site on the computer. He answered every question patiently with clear answers. Our Ring works well and is now easy to access. I recommended the Ring and Geek service, and she also purchased one.

Product was very nice and Wyze is best camera and affordable

I am very satisfied with my Geek Squad service I received during the installation of my Ring doorbell. The service guy answered all my questions and was very patient with me in showing me how to view footage from my camera. He also suggested the best place to put the doorbell to capture the best angle for my lawn. I am very pleased with my installation.

I am so happy with this doorbell. The camera takes perfect pictures even in the dark. It has options of what zones you want to watch that are adjustable to fit your needs, along with settings to add more zones. It’s easy to set up and can do everything on your app. You can also share any footage you want. So many options including a live view if you’re not home. I wish I would have bought it sooner!

Love my door bell ring I can talk to, see them, they can leave a message I can. See my place all day and night Great for small kids, when you get home late or when you alone a good safety tool see when strangers come on to the property Clear loud and bright

We like the new Ring doorbell. Feeling safer with all the great features is good. The ability to see, hear, and speak to a visitor is very helpful. Thanks for a great product. The Geek Squad did a really good job.