Customer Ratings & Reviews

The Geek Squad was professional, prompt for the appointment and very resourceful . I didn't feel rushed, like some installers. It was well worth the fee.

I just wanna say that installer was very conscientious about what we wanted and he explained this to us in detail and he did a very good job. I can’t remember his name but I hope it’s on my report. Let him know he did a great job.

The agent that came to our home was knowledgeable and professional. He helped us set up the Ring app, as well as the site on the computer. He answered every question patiently with clear answers. Our Ring works well and is now easy to access. I recommended the Ring and Geek service, and she also purchased one.

Geek Squad mounted my Ring doorbell in a split second. I tried but didn’t have the patience so I called up Geek Squad and they were there as scheduled. I’m not sure if I have the right gentleman name. (Joel) it’s been a minute since it was done. Kudos to him

Ordered installation for Ring. I received a phone call to confirm the very next day. Service engineer was prompt and completed the work earlier thsn expected. Installation was smooth and well done. He provided an extension wire/adapter for our electric set-up. This is something I wouldn't have been prepared for. Service was well worth the money and more. I fully recommend Geek Squad for light electric hardware installations.

Very professional and pleasant, and through, making sure to listen to our concerns, and checking out the difference between old camera and new one. It was determined we would not be getting any better of a picture and returned the Camera.

Alvaro Ortega was an excellent Installer, Knowledgeable, Courteous, great advise and guidance. Sarah Lopez the third party install organizer was extremely helpful, she helped us thru many hurdles we faced with scheduling and delivery of our items!

The best purchase I’ve made is Total Tech support. The Geek Squad pros are chosen for whatever project I’ve got from installing a TV or Nest Hello video doorbell, putting furniture together or helping with getting my CDs transferred to my iPhone/Computer and so that they play from my TV. So professional and knowledgeable. Always willing to go the extra mile. Never rolling their eyes when I ask questions.

I bought this a second time. This one works. The first one I bought through Amazon stopped working after a short time. I sent it back and was told I would receive my money back but as of this review I have not received a refund. I am not happy about this at all!!! The Geek Squad identified the problem was a defective product and installed my purchase from Best Buy, finally installation results.

The installer arrived on time and did a great job. He explained what he did so if anything popped up in the future I'd know what to do. Got the app set up for my wife and I, showed us to set up motion detector ranges and other tools. Its a great addition to the house.

Geek Squad did an excellent job installing the ring doorbell pro. It is a bit slender than my previous doorbell so they installed an adapter with it. Also make sure you buy some putty from a hardware store in case there are gaps that need to be filled. Very Happy with the installation. If you do a lot of installs or are modifying your home to be a smart home, get the total tech subscription. Great discounts on installs and good customer service.

I was having trouble with my Blink doorbell. Made an appointment thru Best Buy. They sent emails about time and what I needed to do. They sent a person from another company to take care of the problems. He fixed one issue but said that I needed a transformer. He said to call him when I got the transformer, and he would put it in. I called him and said would be out later that day and call before he comes out. No show that day or the next two days with no phone call. I called the company to make an appointment and still no shows. When he came finally came after I called and made another appointment, I then was told that I needed a new inside doorbell. Also told me to make an appointment with Best Buy. First time I was told that I needed to call Best Buy. Made an appointment. Marian from Best Buy called and asked about issues. I told her and that I had an appointment. She said to call her if any more issues. Someone from Best Buy came out and said that I needed to call an electrician. Nobody else ever said that I needed to do that. He said that he would let his supervisor know all the problems I have had. He wasn't gone 10 minutes and I got a call from Marcellia at Best Buy. She was also very apologetic and to call when done and they would sync everything. Got everything done. If I have another problem with the security cameras, I would not have the other company out. They would not come out, call if there was a problem about coming, tell me that I needed to make appointment thru Best Buy or tell me that I needed an electrician. I sat and waited many an hour for them. Even when I called the company, I seemed to get a run a round. No one could give me any answers. When Best Buy got involved, I had all the help I needed. I would recommend Best Buy and the Geek Squad but not the company that they sent out to do the job.

Installed on time with a polite installer. While it worked as it was supposed to, there was a problem that required a follow up that apparently was a known possible problem.

The guy who installed the Ring doorbells were very knowledgable, kind, and courteous. He explained everything in a manner which I could understand and was very patient with me.

George the technician who installed my doorbell was very informative about the features of the product, the service provided by Ring and his familiarity with the technology. He made operation of the doorbell simple to understand.

Geeksquad did a quick and great job getting my Ring doorbell installed quick and easy. I have brick exterior walls, so didn't want to drill in them myself, and Geeksquad was able to install and setup my doorbell quickly and easily.

Techs did a great job, very professional. Removed old non working bell and installed new one. Did install the app in phone and gave a demonstration. Explained about all subscription plan available for this door bell

The professional was efficient and friendly, and deciding to have Geek Squad do the installation rather than looking around on Nextdoor made this process so much simpler. It was a reasonable price and you get the top notch Geek Squad service that you're used to.

Love my door bell ring I can talk to, see them, they can leave a message I can. See my place all day and night Great for small kids, when you get home late or when you alone a good safety tool see when strangers come on to the property Clear loud and bright

Installation went smoothly. Arrived on time. Servicer explained how to use the doorbell and access the app to make changes to the settings and subscription. I highly recommend having geek squad do the installation versus trying to do it yourself. The installation was quick and seamless.