Customer Ratings & Reviews

The install was done incorrectly. They reversed pomarity on the wiring and they left a mess with the stucco. They came back out and said I needed an electrician because my transformer was not producing enough current. Luckily, the electrician who I called turned out to be a neighbor from down the street. We spoke on the phone and he said the transformer is fine since we lived on new houses with correct power supply. He said he uses same ring camera and it had to be another issue. He said to look at wiring which I did and I fixed the issue myself.

To Best Buy Total Tech helpline is the worst in the world. They have people that are not in the United States abusive stupid and horrible. A simple call to set up an appointment is beyond common sense. You get told you have to pay $100 right then it’s impossible to set up an appointment you were kept on the phone repeating your name your phone number and then they ask you for your name and phone number five minutes later it’s horrible. The chat line is horrible. Everything about total tech help line is horrible.

I wish that the installer could have explained "notifications" and "alerts" better! I've had to turn both off because I was getting too many "alerts" in my area. Now all I have for this expensive purchase and installation is a doorbell!

Six Geek Squad technicians came and left, clueless on how to attach my Arlo SMART Doorbell. The appointments were worthless and a waste of my time and $100 payment. The last technician, not a Geek Squad technician who came finally knew how to install it well. This was an unacceptably time-consuming and an agonizing experience with Geek Squad and I am upset about! If zero or negative stars was possible to rate with, Geek Squad deserves that. I am shocked by the horrible service and am explicit about sharing this with others I know, both personally and on social media, Facebook, Yelp, Etc…

It worked briefly but hasn't worked at all since he left.

I bought the Ring 2nd generation doorbell on 7/20, had my electrician install it on 9/11. Seemed to work OK at first, but even though it was hardwired the battery kept losing power, the live screen would not load, it did not detect motion all the time and if someone came to my front door, I was not notified on my cell phone. Spent 21/2 hours on the phone 1/15 with three different Ring techs and the unit has not responded to us pulling in and out of our driveway yesterday or today. I would not recommend this device to anyone.

Free install was offered with the purchase of nest products. No one called or showed up on the scheduled date. The only negative after rescheduling, is that the doorbell chime is barely audible. The installer said that is the way it is but he didn't seem to want or know how to troubleshoot.

We needed Ring equipment installed and system difficulties corrected. I took off from work on three separate occasions to assist the representative. They never showed up. Today's appointment, the third, was scheduled for the 8-12 pm slot. At 12, I called the GS dispatcher and they said they would be there in twenty minutes. Three hours later, I called again. They called the installer and they told me that the supervisor said they would be there in twenty minutes. Two hours later I am writing this and no one arrived. Someone should dispatched to handle this immediately and I should be entitled to compensation and or other measures to compensate for this mistreatment. I normally have positive experiences and references for Geek Squad

Tech was not knowledgeable in installing ring doorbells. He arrived unprepared not having the appropriate tools. He left for a few hours, came back with another technician to help him. Also he did not use all screws including the security screws, he took the screws and tool with him. The tech basically did not know how to install a ring doorbell. He needed proper training.

I purchased a smart thermostat and professional install from their geek squad. The person they sent over was clearly intoxicated and claimed they installed the product correctly. This was in December. Now it is April and I attempted to turn on my AC and it did not work. I called a local HVAC company and the technician came out and said that the thermostat was not only installed incorrectly but it was not at all compatible with my system and I would need to get a different thermostat. I have attempted to contact Best Buy to resolve this issue but I have been unable to do so and now I am having to spend more money to make sure my AC system is usable. Don’t ever use Geek Squad!

The installer left without confirming that the doorbell camera had enough power. Now the doorbell goes off every 10 min and restarting in setup mode. I had to personally disconnect it. I reached out to him to see if he could come back and install correctly. He said he would call me right back. After an hour I called him again and he said he was sorry but couldn’t come back today. He mentioned that tomorrow morning he would stop by , it is now tomorrow morning, I’ve texted him to confirm and he has yet to respond.

So .... The first attempted install of the Nest Hello didn't work. The installer seemed to think it was a bad product so we exchanged. Same problem with the second one, but we kept it because he said we might just need a new chime with more power. After reviewing the quality of the reinstall we noticed it isn't mounted properly and they drilled the bottom hole too large. Quite aggravating to not have it mounted as securely as it should be. The first install didn't have this problem. Overall the installers were not knowledgeable enough to install this properly so it took two attempts and now the mounting is jacked up. Probably because they drilled things incorrectly. So it will be even more work to get this done right. Will be calling customer service.

I have yet- to revive the install. It is not the 3rd party installer’s fault/ it’s Best Buy’s. Purchased on December 4- 2 appointments for install canceled so far - out of pocket $400- no word on whether the January 5 install will come to fruition. Customer service lines skip local stores and go straight to Singapore and those poor agents don’t have any information on product availability or local install so it’s an exercise in frustration for everyone concerned.

Installed Ring doorbell and security system. Continue to have problems with keypad code not working, finding out after 30 day free plan that the system is not functional w/o plan, and the website is a nightmare

The person never showed up for the appointment. I called the Geek Squad and they said there is nothing they can do. I’ve already paid for this and no one can help me. Extremely Bad Service!

Those Tech Guys were not able to fix the Ring doorbell issue, even though I had to pay for it. They also lied to me telling me that my Total Tech membership was active and that all I had to do was call BB, get a replacement device and have it installed. On the phone with BB this am and found out none of that was true. Then was hung up on by Support person when I continued to question what could be done to resolve this issue.

I purchased the doorbell over a month ago and my install was canceled without a phone call. Repeated calls to the salesman got me rescheduled but it is on a day I have a doctors appointment. I went into the local Geek Squad office to get it reschedulled as my appremts with the phone were unseccuful. I was told a mangaer would get back to me as they could not reschedule that day. I have not heard from anyone.

BB Customer Service doesn’t seem to be able to make clear appt for 3rd party installer do I lost 3 days waiting for service that never came. After 5 weeks & 26 calls to BB customer service my son ordered a new Security Screw to replace the one that installer stripped. I’m currently considering filing in Small Claims Court to get my money back.

They came out twice to install my Ring Doorbell. It worked for 1 hour after installing then stopped. They came a second time and couldn’t get it working. They told me that that there was something wrong with the doorbell but after talking to Ring. There was nothing wrong. Geek cancelled the next visit. I called and asked for a Credit for the $99 charge and they refused me. I then called Best Buy and cancelled my Best Buy Credit Card after being a customer for years.

Customer service is horrible along with 3 delays causing me to miss work. Ask for supervisor each time never returned call. Lots of money spent at Best Buys. Requested refund for all the time spent dealing with this matter.