Customer Ratings & Reviews

Tech tried to install doorbell and finally decided it was a bad unit. Told us we had to go pick up a new unit and call for a reinstall. Having done that we were told it took longer than 48 hrs and we would have to reopen the install process. To date the unit is in a box on my desk waiting for me to decide what I want to do with it. I’ve already paid for the install and very disappointed with the process thus far.

Geek Squad 3rd party Oscar Gonzalez showed up 3 hrs late both days then did not show up at all on the 3rd day. He installed both my ring door bell and camera wrong. Let's just say that Geek Squad needs to get better people working for them.

Was told specifically if I bought a doorbell transformer, they could install it if needed. They could not, and said it was strictly prohibited

Geek squad did not impress me. I purchased the doorbell camera/installation on 7/5/17. Two unsuccessful tries at installing it and 2 no show appointments. I've been at the store complaining so much that I am embarrassed to show my face. Lawd, lawd, lawd!!!

Very disappointing. One setting up the appointment I let the guy know that we do not have a ring door at all and they said that they could install it just for the installment guy to come and say he can’t do it . He didn’t even try he just said I can’t do it.

Worked to install this doorbell for 3 1/2 hours and the end result, could not make it happen, wanted to put in several other things to make it happen plus said my wi-Fi wasn’t strong enough. Afterwards I went and checked with my Wi-Fi provider and they said I had everything that was needed for that doorbell to work. I did return it and I will now go with a different brand.

Geek Squad stated that he had not seen my setup and gave up with without even trying to ask questions or seek alternative solutions. Later I paid a tech (much money) to install it without him having any problems. He read the instructions and installed it!

It took a 3rd party 2 months to finally install my system and it still in not completely right. Very disappointed

Came two times and didn't install. First never told us we had to have it hooked up to internet. Gave up and took back to Best Buy. Bought one that only had a loud ring that we could hear from Amozon. This solved our problem after I installed myself.

Installer lacked attention to detail and did a poor job. He even did not install the Pro Power Kit.

The doorbell does not hold a connection and unfortunately I was not able to have the device connected to my existing doorbell chimes so I’ve had to purchase another device in order to hear the chimes in my home. It’s looking like I will have to return the device unless I can have geek squad get it working.

Geek squad never came to install it. Didn’t even call after missed appointment to let me know why. I had to talk to 3 separate representatives to try and figure out why an installer was never booked when I had the appointment set for over 2 weeks

My ring doorbell is not installed properly. He did not connect it to the chime

This service was never completed though it was closed out. Called to get it refunded but it never went anywhere. Had my home warranty fix the transformer downstairs because Geek Squad refused to touch the electrical work, then to have Best Buy install doorbell but found they completed the order.

I didn’t get installed because my doorbell wires are not working.

Poor customer service from the Installer Geek Squad to the customer service via the phone with total tech. Installer failed to show up to 2 consecutive appointments. Very disappointed and frustrated with the lack of service.

This doorbell has NOT been installed. The tech broke one of the two wires in the door frame and we are waiting on Best Buy's third party electrician to come to fix wire and finish doorbell installation. So far, not a happy customer.

The Geek Squad member rushed his job and did not seem to care about the quality of the work. The camera angle was titled on my Ring Camera horribly. It was obvious he was just trying to move on to the next customer

The same tech came to my home for a site survey and said that the Ring would work. We set up another appointment and he came to install the Ring and my new Router. After and hour, he said that he could not install the Ring. We hired someone out of Kearney and he had the Ring installed in less than an 30 minutes.

The guy has no experience. He was very much confused as to what to do. Had to return to Best Buy store to complain. They give me a different camera and now have to wait a whole month for installation. They supposed to put me as urgent. So up set. Will never renew membership.