Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 3878 reviews
(3,878 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
to a friend
Rated 1 out of 5 stars
Did a home check but still couldn't install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The same tech came to my home for a site survey and said that the Ring would work. We set up another appointment and he came to install the Ring and my new Router. After and hour, he said that he could not install the Ring. We hired someone out of Kearney and he had the Ring installed in less than an 30 minutes.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Harold – I’m sorry we weren’t able to get that Ring Doorbell installed for you. If we weren’t able to finish the service, we should be able to refund the purchase under our Return & Exchange Promise. Please visit your local store or give us a call at 1-800-GEEKSQUAD (1-800-433-5778) if you haven’t been refunded for the incomplete service.
Rated 1 out of 5 stars
Terrible service by not calling.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad never came on day of appointment and made us wait for 7 hours and we had to call them to find out why. they said product had not come into store and their system can not handle a situation like this to cancel the appointment.
No, I would not recommend this to a friendRated 1 out of 5 stars
Lousy service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am thoroughly disappointed with the lack of service of this company. I repeatedly told them it was a WIRED device yet the wrong technician showed up to install a WIRELESS device. I even gave the SKU number twice. Now they want to charge more money. Disgusting lack of service.
No, I would not recommend this to a friendRated 2 out of 5 stars
Installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great job.hreat job great job great job great job
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer was not focused on his work as he should have been due to having children in his car and he needed to check on them frequently. Doorbell sound is choppy and not working.
No, I would not recommend this to a friendRated 2 out of 5 stars
Ring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When the came he did a wonderful job after 5 no shows
I would recommend this to a friendRated 1 out of 5 stars
Not impressed with Ring
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product seems very slow and the installer wasn’t able to install the patio Ring I purchased. I had to return the back patio product and get the other shipped to me due to not available in the store for purchase and also had to have a family memeber install for me.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. I'm sorry to hear about the poor experience you had with the install. It's always frustrating when an install doesn't meet expectations. We're glad to hear you were able to get the devices installed. We're sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Agent assigned to install wired Ring door bell.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was assigned to install wired Ring doorbell. Did not have a Geek Squad car and when asked did not have ID card to show me upon arrival Was harsh and rude. I wish another rep was sent to my home instead.
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad wasted my time for 3 whole days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Three times the agent was no call, no show. Very poor performance by Geek Squad
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation not working as expected, lied to several times by customer service to send another tech to check the work
No, I would not recommend this to a friendRated 1 out of 5 stars
GEEK SQUAD COULD NOT INSTALL MY DOORBELL.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE TECH HAD NO IDEAL HOW TO INSTALL MY DOORBELL.WHEN I CALLED HIM TO ADVISE HIM IT WAS NOT WORKING HE REFUSED TO RES[POND,
No, I would not recommend this to a friendRated 1 out of 5 stars
Fail!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fail! Installers were scheduled but didn’t show up. Best Buy refused to refund the installation fee because they use a 3rd party installer. I’ve spent thousands of dollars there through the years, but never another penny,
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Geek Squad third parties bad service!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You guys keep sending third parties it’s not even geek squad they don’t know what they doing at the end I had to hire somebody else to do the installation second time they send the wrong people I clearly said geek squad but not keep sending third parties.
I would recommend this to a friendRated 1 out of 5 stars
Technician did not install correctly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent failed to install the Ring Power Pro kit and when I asked him why he told me it wasn’t needed. 3 days later my ring doorbell pro stopped working. I contacted Ring who trouble shot it, told me the adapter should have been installed. They sent me a new ring pro door and I paid an electrician to install it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Didn't know the product he was going to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the nest doorbell wired, but we didn't have a chime and the tech didn't even know the product nor did he know that it can be used without the chime . Had to hire someone else to install it and he made it work within minutes .
No, I would not recommend this to a friendRated 1 out of 5 stars
Robbers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy installment team did a great job however The protection plan for the equipment is a rip off
No, I would not recommend this to a friendRated 1 out of 5 stars
Highly disappointed!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was in a big rush, after installing the nest doorbell they said that it doesn't work because I needed to upgrade my door bell transformer and that I will need to get an electrician to upgrade the transformer and then they left in a hurry. Therefore I had to get HELLOTECH, which was able to completely finish installing the nest doorbell.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for reviewing our Smart Doorbell Install. A smart doorbell is a fantastic purchase, and we hope you are enjoying it. While having Geek Squad install your smart doorbell is an excellent choice, this service does not include installation or concealment of any cable or wiring including relocation or modification of the doorbell wiring, setup or configuration of a new wireless network, or home modifications. We hope that explains why we were not able to install your smart doorbell, if you have any questions on that, please call us at 1-800-GEEKSQUAD, 1-800-433-5778.
Rated 1 out of 5 stars
Why would I pay for a service that isn’t completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up. No call. No show. Nothing. Why pay for a service when they don’t even have the respect or decency to tell you they’re not coming?
No, I would not recommend this to a friendRated 1 out of 5 stars
Total waste of my time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had so many disappointing install with BB that I specifically asked the installer when he called ahead of the appointment if he'd specifically installed the Ring Pro before. He assured me he'd installed 1000s. Needless to say it was pretty clear from the moment he arrived he had no idea what to do.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
waiting for Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek salesman was the problem, I left many texts and voicemails for him, Nathan Mizzi to get in touch, he promised to hook me up with an in-home geek to help me with my devices. Never responded to any attempt to communicate.
I would recommend this to a friend