Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 3878 reviews
(3,878 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
to a friend
Rated 1 out of 5 stars
Horrible Job to Install my Nest Hello
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came, but it was a contracted installer from best buy. So it wasn't really geek squad but they contract these people out to install all video doorbells in the area. They installed my nest hello in less than 15 mins, without even turning the power off. Very botched installation.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Freshlaws – I’m sorry to hear that your Ring install went poorly. We never want something like that to happen. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can schedule someone to get that install fixed up.
Rated 2 out of 5 stars
Improper installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not installed correctly bell does not ring and no motion alerts
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Video door bell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install man could not install my doorbell because I needed a new transformer! I bought a new high voltage transformer! I will be hooking up my own door bell! Had a thermostat for the guy to hook up and could not do it!
I would recommend this to a friendRated 1 out of 5 stars
Worst service ever.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first agent had not idea what they were doing. He told me that he got his training buy watching YouTube videos. He disconnected my old one but when he reconnected it (because they had to send someone else out) he did it wrong so my doorbell didn’t work for a week. Never again!!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Still not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.let me just say the ring is not working still. I wish you can by to fix it.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to get in contact with us about this. I'm sorry to hear about your Ring having problems. We'd be happy to help. We'd like to hear more about what's going on so we can find where to assist. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Not such a great experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, here it is. When in store to set up installation, and it was totally done wrong..
No, I would not recommend this to a friendRated 1 out of 5 stars
The Arlo Video Doorbell does not work consistently
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent over an hour on the phone with ARLO service, and we tried everything. It might work and it stopped working. It is completely unreliable and I will be returning it. The ARLO customer service acknowledged problems with the video doorbell. I believe they rushed it to market without full vetting.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate the initiative to share this with us. It's always frustrating when the product doesn't work as expected. We're sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future. For any further support, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Didn't finish the job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extenders didn't come with Ring. He said he couldn't finish job and said it would be easy for us to install on our own. I don't feel the service was worthy of $90.00. Technician should have had extra parts. Moreover, when I checked status of order, it was documented as completed. Very poor.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about this and letting us know. I apologize for the poor experience with getting this resolved. It's always frustrating to feel neglected and like your time was wasted. We'd be happy to look into this for you. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Trash service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After the installer came, he scratch my new product and installed without turning on the power button so when i got home i had to unscrew and turn on for it to work. Trash service
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of Time, bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this wasn't a door bell install! A rep called me a couple of day before and sent an email which I told her that this was about a security camera system, they still sent the guy out 2 days later for a door bell install!
No, I would not recommend this to a friendRated 1 out of 5 stars
Ring doorbell installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy this item again. I wanted it connected to our actual doorbell wiring. Now we have to charge it every so often which is very frustrating. I wish we would have just replaced our doorbell with just a regular doorbell to be wired to my home instead. Lesson learned
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
EXTREMELY DISAPPOINTING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer never showed. Cancelled same day. Had to hire my own installer and pay out of pocket. Best Buy NEVER followed up. Was told someone would contact me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Screwed this one but good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The doorbell was supposed to be hardwired, the doorbell battery died a few hours after he left. Had to recharge battery as the hardwired install was incorrect or not done at all I am not a happy customer!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Doorbellinstall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad never set it up correctly damaged the door and put in in an incorrect place there are holes and i have not been able to anyone fix this to date not done correctly missing parts and damaged my door
No, I would not recommend this to a friendRated 1 out of 5 stars
I wasted money on this install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your representatives did a poor job installing the front door bell - it did/does not sit flush. And they refused to help with the rear building Ring camera. They were in a very big hurry to leave.
No, I would not recommend this to a friendRated 1 out of 5 stars
3rd party is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t done by geek squad. Best Buy outsourced many of their installations with 3rd party morons. The guy hooked my ring up and left before it actually worked and hooked my solar powered ring security system in my shaded patio area that gets zero sunlight!
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad bad bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had 2 techs here already and neither was able to install. The last tech that was out here accidentally kept my battery to my ring . Now i have a device without a battery.
No, I would not recommend this to a friendRated 1 out of 5 stars
AWFUL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AWFUL!!! We will NEVER EVER use Best Buy or any of your services again!!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Bell Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst experience I ever had. After buying my Ring I was promised prompt installation, what happened was a nightmare the installation was cancelled 3 times all of these times we received an email the night of the day we were scheduled re-scheduling. I WANT MY INSTALLATION FEE BACK
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Installation advice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Contracted Geek Squad technician was not very knowledgeable about Ring doorbell installation. Recommended a 24V doorbell transformer. After that did not work, personal research revealed Ring doorbell requires 16V. Changed to 16V and doorbell worked.
No, I would not recommend this to a friend