Customer Ratings & Reviews

I like the idea of it (the doorbell), but I wish it would work. It rings at the bell itself, outside, but not on my phone anywhere - even standing right next to the bell, or anywhere else.

My original system and wiring was damaged. I was left paying the bill to repair and replace my doorbell and I haven't heard from BEST Buy since.

Too problematic. Theres a delay and alot of issues that customer service cant seem to fix. I dont have time for that so i will be returning it and getting a ring

My doorbell went off line shortly after it was installed and agent changed the battery but a couple weeks later it’s off line again

Never showed up!!!! Awful experience to be kept on hold multiple with no resolution!

This camera alerts you when the bushes show movement from the wind but somehow totally misses when someone leaves a package right in front of it.

Door bell was not installed!!! The service man indicated it was the wrong size and left. He agreed if I found the right size camera he would return. I bell I am entitled to a refund.

Can only install a wired doorbell if you have a predone connection. At the store they say, geek squad can fix everything then they will come and do the stuff for you

The tech who came to install the ring doorbell accidentally cut/broke my original doorbell wiring, which would be ok as long as it was fixed ... but they took 2 weeks to come back, and I find that was entirely too long to be inconvenienced.

This service WAS NOT completed. I've been trying to get this credited for over a month now, and keep getting transferred, told a manager will call back, and NOTHING. Who can assist with this credit of $49.95.

Geek Squad has not installed any of the things I have paid for because of the Covid-19 issue and not being able to get anyone out here for the installation. Nor can I make an appointment because no one is allowed to come out and into my house.

Very poor job, I am having to get another service, as it is not connected properly. The ring phone was connected crooked. Terrible job

Didn’t know what he was doing. Didn’t respond when asked to fix. It wasn’t all his fault. I was given the wrong info about the compatibility of ring doorbells to begin with.

They didnt install the doorbell... best buy lost my order and then cancelled it when they were supposed to install it. Lost the day i took off work to stay home.

Terrible service. The tech couldn’t handle it. He said he wasn’t an electrician, charged me and left. Fortunately I was able to get my money back via a plethora of complaints

Installer did not show up. Got a ‘need to reschedule’ call more than 2 hours after the appointment window.

Equipment not working never did was exchanged and still does not work

I experienced numerous issues with the third party company that Best Buy uses to install doorbell cameras and smart locks. They reschedule multiple times, put my lock on crooked, didn't show me how to use the device and was rude. Never again will I use them.

After scheduling this appointment twice with a live agent through your provider. I had to locate another provider outside of Geek Squad to complete this service.

came to install ring doorbell and failed to do so. Please do not defend them for failure on my part. If they knew what they were into they could have made some suggestions or resolved the problem on my home modem/router system. They just left.