Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 3878 reviews
(3,878 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
to a friend
Rated 1 out of 5 stars
DISAPPOINTED.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Ring door bell install was NEVER completed. I contact the store, customer service and email the manager. No reply. Now they want me to return to the store to voice me concerns. Sugar Land store sucks.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We have Agents standing by to help. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Ring doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents couldn’t install the ring doorbell because a of wiring in my house but they still charge me for the installation but the worst part is that bestbuy won’t refund me for a job that it was never done
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Very Very Very Unhappy Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has not been installed. I have been canceled on two times, and a no show this last time. I spent 200 and some dollars for total tech. Nothing but a run a round.
No, I would not recommend this to a friendRated 1 out of 5 stars
Service wasn’t completed - but I was charged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried calling the customer service number was routed to 3 different folks who couldn’t help me, and then I was charged for both my installs without actual doing any work. Astounding how that happened.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Security system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent did nothing except tell me that my internet was to slow, tried to get refund, guess what so far can’t get full refund, worst service ever.
No, I would not recommend this to a friendRated 1 out of 5 stars
A complete disaster trying to install!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A complete disaster. They couldn't install it and now my old doorbell doesn't work anymore. What a mess.
I would recommend this to a friendRated 1 out of 5 stars
Try Something Else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m on my second unit. They won’t hold Wi-Fi signal from 15 feet away and the battery runs down in 2 days. Not what I tried to purchase.
I would recommend this to a friendRated 1 out of 5 stars
Ring Doorbell Pro Install Not Completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install was not completed. I should not have been charged for this. Technician did not have knowledge of proper wire connections.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is not accurate that the installation was completed. The person never came after waiting all day. It is rescheduled for 9/19.
No, I would not recommend this to a friendRated 1 out of 5 stars
Nest Hello Doorbell
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad could not install stated there was no power from transformer. Agent had wires crossed. I paid electrician to find the issue and fixed it. I installed the Nest Hello Doorbell myself. It was easy.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time so share this with us. We can certainly understand wanting that service to be fully completed, and understand how you may have felt when it was not working. We're glad to hear that you were able to get this resolved. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Service provider
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will cancel without proper notification bad service , need to be more organized and need more staff...
No, I would not recommend this to a friendRated 1 out of 5 stars
None
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy not a reliable stote would not recommend them
No, I would not recommend this to a friendRated 1 out of 5 stars
Geed SQ installation RING Doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install ring doorbell, had trouble. Doorbell rings but were unable to complete the camera install, still not working!!
No, I would not recommend this to a friendRated 1 out of 5 stars
do it yourself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.do it yourself. easy don't pay someone to do it just 2 wires and download with the code that comes with it
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person that come out did not want to install, told me to buy an upgraded version of product
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed to supply and install the door bell in spite of repeated reminders and visit to the stoor.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never showed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed for my first scheduled install so I went back to the store and set up another time. No one showed or called this time either. Returned all products and services.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad did not install my doorbell correctly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My device was not connected properly, therefore I cannot give a goo rating at this time!
No, I would not recommend this to a friendRated 1 out of 5 stars
Smart Doorbell install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had a good experience with the Geek Squad in regards to installation. After this was installed, it didn't work. The Squad had intended to leave it that way. I had to ask them to remove it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for connecting to share with us your installation experience. We always hope that there are no issues with an install, and I'm sorry to hear that you hadn't been happy with the service completed. You can address this and all other issues with out team via phone at (800) GEEK-SQUAD, or (800) 433-5778.
Rated 1 out of 5 stars
Ding ding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for a few days and quit. They did send someone else a week or so later to replace and fix it.
I would recommend this to a friend