Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 3879 reviews
(3,879 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
to a friend
Rated 1 out of 5 stars
Disgruntled and disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Showed up to install doorbell after dark and declined to help with computer install of app control.
No, I would not recommend this to a friendRated 1 out of 5 stars
Missed appointment and won’t cancel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad missed my appointment and I can’t get the order canceled. Think twice before paying for this service. Not worth the headache.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .I'm sorry to hear an appointment was not made the other day and you're having questions about your order. We want to help out as much as possible, and I'd recommend calling us to get the help you were looking for at 1-800-GEEKSQUAD!
Rated 1 out of 5 stars
Best Buy has gone down hill horrible CS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a joke too. They didn't even come prepared to install it. After my experience with them I wouldn't let them anyway
No, I would not recommend this to a friendRated 1 out of 5 stars
Personel was ver capable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The personel that finally came after 3 unsuccessful attempts was ver nice and capable.
No, I would not recommend this to a friendRated 1 out of 5 stars
Doorbell Ring Not Installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not installed. Request for reimbursement. Unable to remove old doorbell Ring.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer didn’t know the details and didn’t have the equipment and also didn’t even know where it was. I have already paid for it
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We’re sorry that your smart doorbell service couldn’t be completed as expected. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 so that we can discuss this with you and try to schedule a time to complete the installation.
Rated 1 out of 5 stars
Doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed Rep was told and gave his phone number but hasn’t called back
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid 200 dollars for this supposed to be great service the tech did not install it I had to because he left
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad messed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad didn't show up or install my devices. I tried to call to see why and was on the hold for over 45 minutes and no one picked up.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Frustrated
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doorbell installed for thd 3rd timd still not working!
No, I would not recommend this to a friendRated 1 out of 5 stars
Install could not be made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doorbell could not be installed properly, technician left with one of my ring bells not ringing. Had to get other service and fix it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
The group of squad sent for this are not professio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing was done for me! They asked me to return the item to store myself because I don't have the wire required.
No, I would not recommend this to a friendRated 1 out of 5 stars
MichaelBonventre
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Off line more than online. No coverage while away. Must come home to reset modem.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ring Pro 2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you get the geek squad protection plan. The ring pro 2 installed last week resulted on the outside speaker not working.
No, I would not recommend this to a friendRated 1 out of 5 stars
Does not work despite request to BB to fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased doorbell, 4 cameras, wifi system, and Best Buy install. Nothing works and Best Buy seems to have forgotten because all I hear is crickets
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to reach out to us for this! I'm sorry to hear you've been needing help but feel neglected and like your time was wasted. We'd be happy to help out and see what we can do. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.
Rated 1 out of 5 stars
I cannot rate this unit because it never worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Defected unit installed which I'm unable to return The unit was not working before or after installation and advise anyone to purchase this item from another retailer.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ring Door Bell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did not install my Ring Door Bell product.
I would recommend this to a friendRated 1 out of 5 stars
angry customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They installed it but it doesn't work. I don't believe they know what they are doing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled service due to putting in my self and Best Buy still charged my card $50 for them Not coming out.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agents broke my door bell and now I don't have one. They didn't know what they was doing.
No, I would not recommend this to a friend