Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 3879 reviews
(3,879 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
to a friend
Rated 1 out of 5 stars
Non working install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door bell does not work and left very annoying buzzing sound coming through my doorbell chime constantly.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Camera started hanging on the next day.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera started hanging on the next day. It was not fitting Back again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed in Ring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did not install either of the Ring doorbells.
I would recommend this to a friendRated 1 out of 5 stars
poor installation managent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I did it by myself, lots of damage and not be ontime
No, I would not recommend this to a friendRated 1 out of 5 stars
Technician was nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doorbell has been install and it has a 2 to 3 hr. Delay
I would recommend this to a friendRated 1 out of 5 stars
No showed twice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The company failed to show twice with no advance warning, these are easy to install yourself. I would not pay for installation.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Time is certainly valuable, and we recognize that our customers often do not have a lot of spare time for multiple appointments. I am sorry to hear of your recent experience in attempting to have a smart doorbell installed. The one I own has come in handy many times, and this product category is increasing in popularity extremely quickly. We are always looking for ways to improve our service, as we would not want this to be the experience for others. Thank you for taking the time to provide this review.
Rated 1 out of 5 stars
He didn't install the doorbell.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power didn't work on the doorbell so we had to take it back and get the battery powered doorbell. So I installed it myself.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to write a review. We're sorry to hear that the product didn't didn't function properly at the time of installation and we apologize for the inconvenience. We're happy to hear that you were able to get up and running with a different model though and hope you enjoy it.
Rated 1 out of 5 stars
Service not completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The people never come on Dec 2 to install the ring, We had an appointment for Nov 29 and another for today Dec 7. They never showed up
No, I would not recommend this to a friendRated 1 out of 5 stars
Doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doorbell don’t work it’s has never work and all the other stuff will be return
No, I would not recommend this to a friendRated 1 out of 5 stars
not installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the person who came to install did not know how to do for my installation
I would recommend this to a friendRated 1 out of 5 stars
Not Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were in a hurry and did not have proper tools to complete the installation
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Received
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not received my product. It’s been a month already and as soon as I receive it with install completed, I will update review.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to provide your review. Waiting a month for an order to arrive does seem a little longer than normal. Our Client Care Team would be happy to look into this for you to see if there are any options available to assist. You can reach us at 1-888-BEST BUY (1-888-237-8289), where a representative can work with you over the phone.
Rated 1 out of 5 stars
Sucks!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No use since 1st day. Trash! Recommend name Brand.
No, I would not recommend this to a friendRated 1 out of 5 stars
Contractor installation for doorbell never showed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer never showed up for service for installation of the doorbell
No, I would not recommend this to a friendRated 1 out of 5 stars
Issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed doorbell incorrectly. Almost destroyed my chime box.
No, I would not recommend this to a friendRated 1 out of 5 stars
doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad had to leave and take a zoom call in the middle of my installation
No, I would not recommend this to a friendRated 1 out of 5 stars
The guy refused to install because it was too late
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The company that was hired was atrocious. The guy was super unprofessional and bad mouthed Best Buy every second he could.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't show up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't show up and had to reschedule service again
I would recommend this to a friendRated 1 out of 5 stars
damaged to my wires to my door bell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.damaged door bell wires not a profession job
No, I would not recommend this to a friendRated 1 out of 5 stars
Doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never checked if doorbell rang inside. Have to call geek squad. But wait times very ling
No, I would not recommend this to a friend