Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 3879 reviews
(3,879 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
to a friend
Rated 1 out of 5 stars
Damage happens during install
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doorbell was burned up after install. 3 wks and still no response on repairs after 4 calls on this matter.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Rick. Thank you for taking time out of your day to share this with us. It’s always frustrating when it feels like your concerns are not being heard. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would be glad to help you out and get this taken care of for you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can get this started.
Rated 1 out of 5 stars
Didn't complete the job but never refunded my $$$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never installed the Ring flood light CAM but still charged me for it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Service never happened.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never happened at our address By the contractor. .
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad never installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation not completed. I dont know why its closed
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware inexperienced techs!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech didn’t know how to connect Ring Doorbell to existing chime.
No, I would not recommend this to a friendRated 1 out of 5 stars
Can’t use it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wiring on my old doorbell is too old for this but the installer was very nice about explaining it to me.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. We love getting new tech too, so it disappoints us to hear that the wiring on your old doorbell was too old for the new one to work. We’re glad to hear that the installer was nice and explained everything to you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Ring doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The whole experience was horrible and no issue was resolved.
No, I would not recommend this to a friendRated 1 out of 5 stars
They do nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never fix any of my problems! and people that go to my house are too rude
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasted money and time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noooooooooooooooooo Save your money. You would be better off hiring a handy man
No, I would not recommend this to a friendRated 1 out of 5 stars
Lgeek squad assured me these people could help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No clue -a-we’re interested in helping Wasted my time did not care
No, I would not recommend this to a friendRated 1 out of 5 stars
Poorcustomerservice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers never showed up for 2 appointments Products not in use
No, I would not recommend this to a friendRated 1 out of 5 stars
Waiting for Installation since late October
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My door bell was not linked to my Wi-Fi or my phone
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unhappy never received product would not refer it to anyone
No, I would not recommend this to a friendRated 1 out of 5 stars
Sleepy agent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent Sam borrowed my Ring Doorbell tool and never returned it to me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Prompt, Efficient, and Polite .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed Ring doorbell, explained and demonstrated how to use. Very patient.
I would recommend this to a friendRated 1 out of 5 stars
$2300 of equipment installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not working. No notification inside the home or on my phone
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad installed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After being connected it only worked for a couple of days.(?)
I would recommend this to a friendRated 1 out of 5 stars
Awful service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service. For the second time they didnt show up.
No, I would not recommend this to a friendRated 1 out of 5 stars
The tech never showed up for the appointment.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech never showed up for the appointment, I was not notified.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No geek used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek didn’t install my doorbell. It was a 3rd party installer.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.