Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 3891 reviews
(3,891 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
to a friend
Rated 1 out of 5 stars
No geek used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek didn’t install my doorbell. It was a 3rd party installer.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
disaster install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive doorbell install - doorbell didn't work 15 minutes after installers left.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello and thank you for reaching out to us and sharing your experience. I apologize for the inconvenience you've had with the installation of your purchase. That's certainly not something we want to hear from our customers. I would advice calling 1-800GEEKSQUAD for any follow up you need to have for the installation or to have your concerns addressed.
Rated 1 out of 5 stars
Installer took my equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Installer took 1 of my screw drivers that belongs to the Ring
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad experience took weeks / a little over a month.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unacceptable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was unable to install the Ring Doirbell; my nephew installed it.
No, I would not recommend this to a friendRated 1 out of 5 stars
POOR REPRESENTATIV TO BEST BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.INSTALLER WAS IN A HURRY AND DIDN'T EXPLAIN ANYTHING
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to connect with us on this. I'm sorry to hear about how your experience was with the install. This is definitely not the level of service we aim to give you. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Avoid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way too much when you can it yourself in a few minutes
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Was not able to install doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't able to install! Unable to figure out wiring.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out to us about this. I'm sorry to hear that this install did not go well and it left you hanging. That's definitely not the level of service we aim to give you. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
They never showed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still do not have the installation of my doorbell
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
this has NOT been installed so NOT completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this states install is complete and it has NOT been installed yet
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to reach out to us! I’m sorry to hear that your Smart Doorbell installation service hasn’t been completed yet, but your order is saying something else. For support with this, please call us at (800) GEEKSQUAD or (800) 433-5778.
Rated 1 out of 5 stars
The guy was unable to get the RING to ring inside
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The person that came could not installed the device
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your review. Among our goals is to ensure that the right technicians arrive to complete the work you've engaged us to complete. We apologize for that not having been the case for your recent installation. For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Only Contract People
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was disappointed that Geek Squad doesn't handle it
No, I would not recommend this to a friendRated 5 out of 5 stars
Video doorbell installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chris did an excellent job installing my two video doorbells, setting up the software on both our smart phones, etc. This is in stark contrast to two previous attempts a year or so ago, when Best Buy scheduled contractors to do the work for similar equipment. I recommend a Best Buy installation only if Best Buy employees do the work. Contractors don't care.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad to the rescue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is always on point. I've used them for years for everything from mounting tv's to security systems. This time around, I made an appointment to schedule an installation, replacing my existing ring doorbell. Before the appointment, the tech gave me an tip on how to check out the system. Turns out it was a simple fix and I didn't have to actually replace the unit. I appreciate the honesty and expertise
I would recommend this to a friendRated 5 out of 5 stars
Great Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad arrived promptly. Doorbell had to be installed into brick wall, so they drilled into the grout and put in a molly to secure the screw. After, he helped me connect the WIFI and showed me how to charge up the camera, as I needed battery-powered-no electrical available. He was professional, courteous and helpful.
I would recommend this to a friendRated 5 out of 5 stars
Great Service and professionalism
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents understood the tasks that they had to accomplish in order to install our new security system. They were efficient, talented and communicated how the system would work once fully installed. Great service.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The doorbell was not working & Geek Squad was able to Pull wire out the wall & connect to the camera doorbell. Very helpful & and all question. The setup app on phone & took their time to explain how it works.
I would recommend this to a friendRated 5 out of 5 stars
Love Geek Squad!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service! He was very thorough and educational! Appreciate it. The only thing I miss is the inclusive service that was in the yearly rate. Now you have to pay for it, but then everyone has to be paid right?
I would recommend this to a friendRated 5 out of 5 stars
Geeksquad yal rock
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very satisfied with my experience with the customer service and geeksquad. Both of my service guys did a good job on installation and explained everything
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad's the best for no worries.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Who knew a Ring doorbell was quite complicated to install in a Smart Home? We tried to do it ourselves and failed. Wasted time in the attempt. The Geek Squad tech was expert and did this intricate install that works like a charm. Thank you!
I would recommend this to a friend