Customer Ratings & Reviews

I bought this a second time. This one works. The first one I bought through Amazon stopped working after a short time. I sent it back and was told I would receive my money back but as of this review I have not received a refund. I am not happy about this at all!!! The Geek Squad identified the problem was a defective product and installed my purchase from Best Buy, finally installation results.

The agent is very knowledgeable and friendly. He installed my video doorbell with great confidence. My last video doorbell stopped working soon after the agents. I was skeptical about this one. But the agent did everything confidently and explained the features nicely. Geek Squad is amazing

The best purchase I’ve made is Total Tech support. The Geek Squad pros are chosen for whatever project I’ve got from installing a TV or Nest Hello video doorbell, putting furniture together or helping with getting my CDs transferred to my iPhone/Computer and so that they play from my TV. So professional and knowledgeable. Always willing to go the extra mile. Never rolling their eyes when I ask questions.

I love my Ring doorbell, very easy to order and have delivered. Had a Best Buy installer come and install the product. Easy transition.

SET UP Both Computers to be available for my NEEDS…

Ordered installation for Ring. I received a phone call to confirm the very next day. Service engineer was prompt and completed the work earlier thsn expected. Installation was smooth and well done. He provided an extension wire/adapter for our electric set-up. This is something I wouldn't have been prepared for. Service was well worth the money and more. I fully recommend Geek Squad for light electric hardware installations.

Technician went above and beyond during the installation. He was very knowledgeable and helpful with ensuring all features were working and camera angle was exactly where we wanted it.

Was prompt and on time. Answered all of our questions. Will definitely use the services again. We are now confident using our ring doorbell

Third party performed the install of the nest thermostat and doorbell. The service person was awesome. They had a problem with the thermostat device not working. They made sure they came back after I traded in for a new device.

Very good device. It works very well and it works better than our older security device. The main reason we like it because when we get a delivery from someone we know it. Almost every time we get a delivery the driver will drop off the package and walk away.

The installers were very professional and helpful. Took time to make sure I understood everything to make the most out of the ring installation.

Geek Squad did an excellent job installing the ring doorbell pro. It is a bit slender than my previous doorbell so they installed an adapter with it. Also make sure you buy some putty from a hardware store in case there are gaps that need to be filled. Very Happy with the installation. If you do a lot of installs or are modifying your home to be a smart home, get the total tech subscription. Great discounts on installs and good customer service.

The installation was done for my friend's home in Washington state. It was done very quickly and the technician was not as personable as my friend would have liked. He eventually had to have another technician come out as the Alexa monitor went out. The 2nd technician was very helpful.

The agent was great! Installation was fast and he explained everything.

The girl that came out did an excellent job. Very professional and knew her stuff! In and out in no time. Great job! Have never had a problem with Geek Squad installations

The young man who installed this was very kind and knowledgeable. He was a last minute tech as the store had scheduled my appointment and nobody came. After much frustration, the regional manager made a few personal calls and this guys agreed to come. I appreciate his service.

The technician Dejuan was AWESOME!! Extremely knowledgeable and excellent at explaining this technology!! He took pride in his work, and was an excellent representative for Best Buy!!

Replaced a ring doorbell we have had for years. The newer ring doorbell is an upgrade and integrates with our ring cameras. The Geek squad was efficient and prompt in their installation of the ring doorbell.

Installers communicated timely prior to arrival at home, came on time, very friendly, installed the security Ring Bell quickly and explained the functions. Very satisfied customer

Great service - kept at it til everything was working