Customer Ratings & Reviews

I was happy with the speed of installation and was pleased with the level of customer service. I look forward to hiring them again for my next move.

My home never had a wired doorbell, so, Electrician did wiring, but was unable to connect smart doorbell wired to work. Geek Squad quickly completed connection for Arlo smart doorbell wired. It is working and easy to monitor. Thank you!!!

The Best Buy representatives that installed our security system were fantastic. They were professional expert who did a great job with the installation as well as instructional information on how to use. Would highly recommend them.

To follow up my review for my Ecobee install. Let me say again that my experience with the Geek Squad themselves has always been wonderful. For this and my Ecobeen install, they did not do the install, instead they farmed it out a 3rd party. For the Ring install, the installer did a very poor job. Put the device in a very awkward position, the camera did not even point to the area outside my front door, but instead only pointed a side wall. He told me the wires were not long enough and he didn't bother using the wire extensions or the plates to help angle the device. We went back to Best Buy to complain about this install, as well as the Ecobee smart thermostat that he couldn't figure out how to install. They opened an incident ticket with the 3rd party and we were told that we would definitely receive a call from them within an hour, or since it was late, no later than the next morning. It took them 3 days to get back to us. The finally sent two other installer out to our house who, long story short, 1) were amazed at the lack of job, lack of professionalism and lack of knowledge and customer service skill the first installer had, and 2) redid the installation, used the correct parts and got everything working perfectly very quickly. 3) They did the same for my ecobee device as well. In conclusion, I would always recommend the Geek Squad, but if they advise they are farming your install out a 3rd party because their techs don't do certain installs, be cautions and ask A LOT of questions to avoid what I went through.

The agent mounted my doorbell and 2 cameras very effective

The geek squad was wonderful. They followed up when they were going to be here. They were all very nice and willing to work with you and set up everything the way you wanted. Everything was up fast and efficient. We were very pleased.

The agents mounted the ring bell and it works well.

I purchased the protection back in May 2019, not knowing if I use it beyond the initial purchase but it has been awesome. Recently had a Ring doorbell installed. The Tech was friendly and quick, I enjoy my conversation with him and the price was great too.

The agents installed my Ring video doorbell quickly with no issues.

Representative showed up on time and installation of devices was done in a very efficient manor. He explained what needed to be done, asked my opinion about where the location should go. Provided all needed service after making sure everything worked properly.

They came and installed the door bell. They program tge system on my phone and showed me how the use it on my phone. Excellent service

Needed professional installation. Operates very well. Great video. Audio good.

Video doorbell works as advertised. clear picture. notifies and operates as it should. works with system as should. installation by BILLY BOB and installers were very helpful and courteous.

He hooked up the doorbell and it works. He was pleasant. I only negative is I didn’t get a notification or a call 24 hours before telling me what my window would be.

The tech installed the video door-bell and setup apps on devices. He was a little off in the subscription costs for Ring.

The agent did more than I expected. He hard wired the doorbell and connected the output to two cell phones and a storage devise.

The Geek Squad crew who installed my Ring doorbell did a great job. During installation they explained what they were doing and tested the product to my satisfaction. More importantly, they listened and answered my many questions in a professional and friendly manner.

The technicians were excellent. They were on time, courteous, and quite knowledgeable about the product.

Our tech did a great job installing our Ring doorbell. He also got our TV system working. We still to need to buy the correct cables to bring the wiring through the wall instead of one the outside of the wall. He told us that would entail another trip by the Geek Squad.

We love our new Ring Pro, with new added protection and the quality of the camera picture, I definitely recommend and support this purchase. Geek squad representative was very professional, answered all questions, and installed this device within minutes.