Customer Ratings & Reviews

Te agen installed the Ring doorbell, linked it with our Alexa product and our phones

The Geek Squad, Jackson in particular, did an exceptional job installing my Ring Home Security System. He was courteous and professional. I am very pleased with the Geek Squad knowledge and service.

Andrew was my agent. There was an initial issue with my doorbell connecting to my google home but he worked diligently to solve the issue. The doorbell is installed and working seamlessly.

The installers went above and beyond and installed my floodlight camera in the dark because their company double booked them three hours apart from install jobs. They deserve more than what they were paid.

To follow up my review for my Ecobee install. Let me say again that my experience with the Geek Squad themselves has always been wonderful. For this and my Ecobeen install, they did not do the install, instead they farmed it out a 3rd party. For the Ring install, the installer did a very poor job. Put the device in a very awkward position, the camera did not even point to the area outside my front door, but instead only pointed a side wall. He told me the wires were not long enough and he didn't bother using the wire extensions or the plates to help angle the device. We went back to Best Buy to complain about this install, as well as the Ecobee smart thermostat that he couldn't figure out how to install. They opened an incident ticket with the 3rd party and we were told that we would definitely receive a call from them within an hour, or since it was late, no later than the next morning. It took them 3 days to get back to us. The finally sent two other installer out to our house who, long story short, 1) were amazed at the lack of job, lack of professionalism and lack of knowledge and customer service skill the first installer had, and 2) redid the installation, used the correct parts and got everything working perfectly very quickly. 3) They did the same for my ecobee device as well. In conclusion, I would always recommend the Geek Squad, but if they advise they are farming your install out a 3rd party because their techs don't do certain installs, be cautions and ask A LOT of questions to avoid what I went through.

The gent was awesome. He took care of the installation very quickly. He explained how it works and asked how we wanted it set up to work properly. I have recommended this to several friends.

Bryce and coworker did an excellent job of installation of 3 nest cameras and our nest doorbell camera. They were both professional, patient and kind.

We love our new Ring Pro, with new added protection and the quality of the camera picture, I definitely recommend and support this purchase. Geek squad representative was very professional, answered all questions, and installed this device within minutes.

The agent install ring bell very well. no issues or concerns

The agent was great and had lots of knowledge about the project

Adam Calzada was just awesome. Very professional and knowledgeable

Great camera; covers the entire front yard! And driveway!

Amazing customer service, the guy that installed our ring doorbell was on time, polite, did everything correct the first time and we are very pleased with having Best Buy install our ring.

The agent followed protocols like social distancing, proper use of PPE. She also answered all my questions including topics that are not even related to the smart ring doorbell installation. Geek squad is a big help!

Five stars! Really great service and experience with Best Buy technicians. I will use there services again.

The Best Buy representatives that installed our security system were fantastic. They were professional expert who did a great job with the installation as well as instructional information on how to use. Would highly recommend them.

Excellent service as always by the geek squad. They are always very reliable and professional.

The Geek Squad crew who installed my Ring doorbell did a great job. During installation they explained what they were doing and tested the product to my satisfaction. More importantly, they listened and answered my many questions in a professional and friendly manner.

Mounted my replacement video doorbell., connected to phone software!

The Geek door bell installer was very detailed and knowledgeable in explaining all facets of my doorbell system to me during his installation and setup.