Customer Ratings & Reviews

The agent was very conscientious, insuring we had the best view possible. He also let us know when he would arrive and when it ended up being a little later, he told us. Great service!

Professional and Quality Service. The Installer was knowledgeable

everyone worked professionally and results were as required.

The Geek Squad agent installed my new video doorbell-She explained to us how the item works-was patient answering our questions-Thank you

I wanted to give the technician a five star rating, but when tech comes to a home in order to offer 100% effort to the installation or repair, he/she needs to equipped with the equipment needed to do the job. Twice the technicians needed to access installation with a ladder and they didn't have a ladder with them. This makes time for the scheduled appointment, pointless and the job incomplete.

Did not connect to a TV...Did connect to both cell phones and explained features...but can not figure others... need a RING guide

The agent installed my Ring doorbell correctly and provided valuable 'coaching' on it's features

Delmarcuss the installer did a great job. He was unable to hook up my existing door bell with the Ring system but was willing to come another day after I received the chime I needed to make the installation complete.

Awesome work. A bit stand-offish …. He was pretty cool afterwards

The agents connected my doorbell, then showed us how to use it on our phones and our echo shows.

The agents put my ring camera up and installed on out phones

The installation was well done. The installer was friendly, professional and knew the product and answered all question.

The agents mounted my t.v. ‘s, set top boxes and sound bar. They were effecient, patient and knowledgeable. It is a pleasure to have them as our team.

The agent installed an Arlo Video DoorBell. The Service provided was above and beyond. Excellent!

Very difficult from the beginning. In checkout, there were no times available and required a customer service call to schedule. It turns out the work was subcontracted out and not done by Best Buy employees. The contractors were unable to complete the install. It seemed to be taking a very long time and they were frustrated and insisted I rush through any setup screens and just hit next in the app. Then the doorbell chime just started ringing without being activated and they did not know what was happening so they disconnected the doorbell. They insisted we needed a 16V doorbell transformer installed by an electrician to fix the issue and that was the problem because there was not enough power getting to the doorbell. They never checked to see if that was really the issue and abruptly left. We called and paid for an electrician visit. Unlike the installer he was a consummate professional and checked everything out. We already had the appropriate transformer and 20V going to the doorbell. It turns out after he investigated that the Best Buy contracted installers had stripped the wires leading to the doorbell and when screwed down it was shorting out the doorbell causing it to continuously ring. The electrician quickly fixed the issue and finished the install. Had a number of other great installs by Best Buy employees so even more disappointed in this one that resulted in us having to pay an electrician to fix the installers error.

The agent mounted the doorbell and explained the works. I still need to have it tweaked.

Geek Squad technician installed the Ring doorbell, set up both my phone and my wife's to monitor, and worked to get the sensitivity right for our specific needs. Then made sure we knew how to make changes. Well done.

Did a great job, Tech had to return due to the ring not being charged.

The agent, Craig, was excited to assist. He explained the process, informed me about the product and it’s capability. Extremely professional and well mannered.

Excelent service fast and easy I highly recommend this service