Customer Ratings & Reviews

The Geek Squad agent installed my new video doorbell-She explained to us how the item works-was patient answering our questions-Thank you

The attendant was very professional and knowledgeable.

We had a problem with our internal chime that came with the house but the installer did a fast, good job installing the doorbell.

First, I was disappointed that the ring bell did not fit in the spot where my old bell was. I couldn' t use that spot so I could not hard wire the new bell. I should have realized that before buying this item. My fault. Then I foolishly thought that when the bell rang my phone would automatically show the video. Not so. I have to go into the app and find the correct site. The person at the door has a bit of a wait. I may be doing this wrong but so far I haven't found any advice to improve this situation. The camera is good and clear once you get to it.

The agent had to charge the battery on our door bell so he came back the next day and installed and gave us all the directions on how to operate and he set up both our phones to be able to work with the door bell.

The agent was prompt and professional. Explained the various options and features of ring doorbell.

Doorbell was not installed right the first time. Installer returned and got it right.

We had an issue with our Arlo doorbell Geek Squad came out in just a few days and recalibrated it and it is working great. The Geek Squad Total Protection Package is a great deal

Chavis was prompt professional and very knowledgeable.

The second time was better and we the consumers didn't feel rushed. The technician explained everything in detail to my satisfaction and reviewed all details on how to operate the ring doorbell.

Geek squad came to fix my ring doorbell. The technician was very knowledgeable and was fast

Very helpful, I love my new doorbell! The door locks automatically

Yes he did a wonderful job and he was very happy no complaints.

Great service professionally delivered. Tech did a great job!

They arrived on time and did a good job appreciate them

We had to wait for over two weeks for an install that was inferior. The technician was not totally knowledgeable of the install steps, and he left us with a Ring that did not work properly. We had to order a Wi Fi extender to get the system to get it properly. Better install techs need to be hired to provide proper install. As of now, my Ring is installed with incomplete screw attachment, leaving gaps in the layers of the Ring. The system is great, just bad install.

Works great! I’m able to see who is at the door when they ring the doorbell.

Disappointed in the subcontractors who installed the units. They seemed to be in a big rush to get in and out. Had questions

All went well with the RING Doorbell Camera installation. No complaints.

i have used geek squad for several years it was very good until they started using offshore agents they know less about windows 10 then i do so and some do not know how to use a computer i will not talk with them i'll just call back later they speak the words but don't what they mean their script are out of date idid get a tier 2 agent who new the operation system he was able to help me i hope management will reconsider the use noe english speaking agents microsoft has used this type for severel years so i don't call any moor i.