Customer Ratings & Reviews

I Iove this Counter Top Stove.......................

Great value for a dependable cooktop. Adds class to our kitchen.

Excellent cooktop for our remodeled kitchen. good looking with the stainless steel.

Just the best cooktop we have every had. The very large burner is nice.

works great, and a real value enhancer to our kitcen

very happy with the viking cook top, works perfectly

The best always best buy great servive people and installers

Received my new stovetop and it works great. The technicians that installed the stovetop did an excellent job.

Had a hard time finding a cook top to fit the existing counter cut out, this was a drop in and works great

I previously had a white cooktop. I had to buy this one as a replacement due to the granite cutout hole size. Both are Viking. The white was good and lasted 10 years and then could not get parts for a needed repair. So, I ordered the black since they no longer made the white. The cooktop scratched the first day I used it. It is miserable to keep clean and it looks dirty all the time no matter how much cleaning I do. Do not get a black cooktop.

Excellent product and the customer service when I purchased in May to delivery and installation in August was outstanding.

The only store we could find the large electric cooktop. Delivered promptly.

Quick in and out delivery. The delivery personnel were very polite and courteous.

Largest drop in out there. Has great flexibility..

Horrendous customer service! Ordered and paid $2900 in April for a cooktop-based on measurements and recommendation of a Best Buy Premium Designer. It was supposed to arrive in May, turned into June, turned into July. Got a call to get it installed July 31st. A third part company (they were great) came to install it and SURPRISE, it didn’t fit! Measurements were incorrect! The third party company left- taking the cooktop with them. Did we receive a call from Best Buy offering apologies for their error and promising to make it right? No…crickets. Numerous calls, texts and email were made to BB with no response. Made another trip to the store to speak with someone and no one could help me "I will email my boss" I had to make additional calls and emails when I still didn't hear from anyone. Finally heard that they would see the cooktop come (after WE arrange for someone to cut the space so it would fit) in October. What?!?! What happened to the one that we bought and paid for, that was in our kitchen on July 31st? We have been without a cooktop stove since April…it was paid for in April…and due to Best Buy's error it now won’t be installed until OCTOBER!!!

The installation went smoothly and professionally. The cooktop is a beauty to behold. Just starting to learn how to use this ceramic cooktop. So far, so good. The six burners are an amazing asset. Managed to keep three omelet pans going all at once on the first try, so clearly it is not much different from my old electric cooktop. But having six burners instead of the usual four is a real treat! Just need to figure out which of my pans match the three different burner sizes. Clearly, it is important to do your homework, so you will know which pans you can use and which you should not use on this ceramic cooktop! For example, my glass double boiler is probably not going to work as far as I have read. The biggest challenge is going to be giving clear instructions to my many family and friends who are eager "visiting cooks" with no experience with cooking on and cleaning a ceramic cooktop!

Two months delayed delivery, very disappointing experience

Unfortunately I have so far not much experience with this cooktop. I appreciate the size for bigger gatherings, because you have the opportunity to make different things at the same time. The heating time is short and efficient.

From start to finish communication was great. Install was perfect

The delivery date is in January of next year. Can not review what I haven't rec'd.