Customer Ratings & Reviews
- Model:
- DFILLSIM-CDPLS30-A
- SKU:
- 6642658
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the good data speeds and ease of use of the Visible+ $35/mo Plan. The activation process is considered super easy. Many customers feel the overall performance is amazing and some say it's the best service they have had. There were no cons mentioned in the provided data.
This summary was generated by AI based on customer reviews.
Sooooooooooooo good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sooooooooooo good. $26 for 26 months. Such a good deal. Better than my old ATT plan.
I would recommend this to a friendBrand response from Visible Team
Posted .Thanks for letting us know what you think about our services—we really appreciate the good words and the tips on how we can do better! If you need anything else, just hit us up on social media: Facebook and Instagram (@VisibleMobile), TikTok and X (@Visible), or Reddit (r/Visible).
Visible is the best prepaid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it. And go online to sign up. Sim was invalid
I would recommend this to a friendBrand response from Visible Team
Posted .We're sorry to hear about the run-around you’ve had with the invalid SIM and having to return your order. If you encounter the error upon signing up online, please reach out to us on our social media channels: @VisibleMobile on Facebook and Instagram, @Visible on Tiktok and X, and r/Visible on Reddit.
Great Deal!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked without a hitch for Visibles Switch26 promo.
I would recommend this to a friendBrand response from Visible Team
Posted .That is awesome news! We're so glad the SWITCH26 code went through smoothly for you.
We’re always around if you need a hand! You can catch us anytime on Facebook & Instagram (@VisibleMobile), tag us on X & TikTok (@Visible), or jump into the conversation with us over at r/Visible on Reddit.
Visible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding support from Best Buy representative when purchased.
I would recommend this to a friendBrand response from Visible Team
Posted .We absolutely love when our retail partners at Best Buy provide such a positive and helpful experience. Need help later? Find us here:
@VisibleMobile (Facebook, Instagram)
@Visible (TikTok, X)
r/Visible (Reddit)
Great Deal!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to get a great deal on this phone plan.
I would recommend this to a friendBrand response from Visible Team
Posted .This makes our day! We're very happy that you found a great deal in our plan, and thanks for taking the time to share your positive experience with us. Stay connected with us for any future support! You can find us on our social channels — we're @VisibleMobile on Facebook and Instagram, @Visible on TikTok and X, and r/Visible on Reddit.
check phone compatibility
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prepaid card. Make sure your phone is compatible before buying. Just go to their website and check
No, I would not recommend this to a friendBrand response from Visible Team
Posted .That is correct! We strongly encourage everyone to use our compatibility checker to know if your phone is compatible. Just enter the device's IMEI number on the prepaid carrier's 'Bring Your Own Phone' and you'll see if your phone will work in our service.
If you require further assistance regarding Visible, feel free to reach out to us on any of our social channels:
@VisibleMobile (Facebook, Instagram)
@Visible (TikTok, X)
r/Visible (Reddit)
Nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This company doesn't have live customer service. You have to talk to an AI bot which gives you the same runaround over and over. If you want your number transferred from them , good luck. It takes days before it happens. Absolute garbage, cost me $200 to get to where I was.
No, I would not recommend this to a friendBrand response from Visible Team
Posted .Transferring your phone number should always be super quick and easy, and I am so incredibly sorry that our AI bot gave you the runaround repeatedly! Please know that we definitely have live agents ready to step in and help you out right away.
Whenever you're ready, please connect with us over on Reddit (r/Visible), TikTok/X (@Visible), or Facebook/Instagram (@VisibleMobile) so we can look directly into your account. We always have your back, and we are going to make this completely right for you!
Poor Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service is OK. Problem is with their customer service. Thee is NO phone number to talk to a human. The only way to contact them is thru chat. First autopay did not work. Got notice that my service would be cut off. Went into my online account. It was set up for autopay with a valid credit card. Start a chat with an agent who took all my info but could not understand how to help me. Turns out it was an automated bot that was useless. Finally got a human online. Made me start all over. Could not figure out why my autopay did not work. Had to make a manual payment, If I have to go through this every month I'm going to switch carriers.
No, I would not recommend this to a friendBrand response from Visible Team
Posted .We want to sincerely apologize for the experience you’ve had. We know that when you choose a digital-first carrier, you expect the digital part to work seamlessly. Falling into a loop between an automated bot and a manual payment process is not the experience we want for you.
Regarding your autopay issue, I want to make sure we fix the root cause so you don’t have to worry about this next month. Feel free to reach out to us on our social channels: @VisibleMobile (Facebook/Instagram), @Visible (X/TikTok), or our community page at r/Visible on Reddit. Welcome to the Visible family!
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This company isn't transparent and rhe used my card information without my concent... avoid at all cost.
No, I would not recommend this to a friendBrand response from Visible Team
Posted .I’m truly sorry to hear you’ve had this experience; it’s certainly not the standard we aim for. Transparency is everything to us, and seeing an unexpected charge on your card is incredibly stressful. We want to investigate further to determine exactly what happened with that payment and resolve this for you.
You can find us at @VisibleMobile (FB/IG) or @Visible (TikTok/X). Also, definitely check out our Reddit community at r/Visible. We’re always here and we look forward to helping you out!
No support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No phone support I was told phone support available Best buy refuse return
No, I would not recommend this to a friendBrand response from Visible Team
Posted .This is definitely not the experience we want you to have. Visible is a 100% digital carrier. While we don't have a toll-free number, I am a real person and I'm right here to help! You can find us at @VisibleMobile (Facebook/Instagram), @Visible (X/TikTok), or on Reddit at r/Visible. We are here to help with everything you need!