Customer Ratings & Reviews
- Model:
- M21D-H8R
- SKU:
- 6416783
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the sound quality, easy setup, price, bass, and sleek design of the 2.1-Channel M-Series Soundbar. They appreciate the outstanding sound, simple setup process, affordability, powerful bass, and stylish appearance that fits various spaces. However, some customers have concerns about connectivity issues, missing remote controls, durability, occasional demo mode issues, and unexpected auto power-on.
This summary was generated by AI based on customer reviews.
Sound lag
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant fix the sound lag. Used all 3 cables. Adjusted everything i could. Still a little off.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Sound, sorry to hear that you're having trouble. That's not at all the experience we'd like for our customers. Typically, a lip sync issue can be narrowed down with troubleshooting. If the lip sync is off while watching content on your favorite apps, that indicates that we would want to troubleshoot network connections. If the lip sync issues only happen on cable or satellite boxes, we will then want to troubleshoot settings on each individual device. For that troubleshooting we will typically start with the TV, moving to any VIZIO audio devices if used, and then finally to the cable or satellite box. Please reach out to our support team on support.VIZIO.com by clicking 'Contact Us'. We'd appreciate the chance to try and help you.
- Cons mentioned:Compatibility
Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not really work with google home. I feel deceived.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Evan, can you give us some additional details about the issue you are experiencing? I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Disconnects many times
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product disconnects many times. No idea how to fix it. Manufacturer is not responding.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Rahul, there is a new firmware update available for your sound bar that resolves the issue you are experiencing. You can find this update as well as steps to install it here:
https://support.vizio.com/s/article/M21d-H8-M21d-H8R-Firmware-Information?language=en_US
If you have any questions or need assistance feel free to reach out to us by going to support.vizio.com and clicking 'contact us'.
Vizio speaker
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One star because this thing is a absolute headache. There are so many issues its not funny. Sometimes won't play sounds until you restart it. Will randomly connect to bluetooth when you don't want to. Vizio told me I have to get a flash drive to update it seems like I'm doing all the work here...
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Mysterious1, in the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation. Please do keep in contact with our support team if you continue to experience issues. We want to make sure to exhaust all troubleshooting and options to find the best resolution for you.
Never again
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This will randomly connect to other devices. Wont buy vizio again
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Phxguy, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Worst sound bar ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst sound bar I’ve ever seen. Worst service I’ve ever had from Vizio. The sound bar only works right on the ARC input if you keep all other HDMI cable’s unplugged. I haven’t even been able to get through to the Geek Squad. And, this is the 2nd sound bar Best Buy has sent. Same issues with both. I fed up!!!
No, I would not recommend this to a friendBluetooth won’t connect to projector.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth won’t stay connected. When I try to connect to my projector it connects and immediately disconnects…. I’ve had nothing but problems with Visio products in the last. Figured I’d give them another go with this sound bar. I’ve been let down again. Never buying any Vizio products again.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello RyanMan, sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Connection and transmission failures
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product creates extreme audio delays far beyond what can be remedied with TV and device settings. Product also randomly malfunctions and fails to recognize TV input. Tried multiple cables/connection types and even replaced cable box to troubleshoot. I literally can't use it. Would not recommend.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello LisaB, sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Horrible bluetooth feature
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly picks up random bluetooth. Watching tv and it will start playing random music super loud, or at 3am it will turn on and blast music. So annoying and cant be turned off. Horrible feature, vizio needs to fix this
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Dave, sorry to hear that you are not having a smooth experience with the Bluetooth connection. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
- Pros mentioned:Ease of use, Size, Sound quality
A+ simple soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this soundbar. Amazing sound. Easy hookup via HDMI. Low profile.
I would recommend this to a friend Vizio is the absolute worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar stopped working after less than 2 months. Now it's beyond the time period for me to return. Vizio is the absolute worst electronics brand. I also purchased a Vizio TV a couple years ago and have had many issues with it. I will never again purchase Vizio.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello BigTuna616, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Dee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.U can't stop other from connecting to it and playing sound
No, I would not recommend this to a friendDo Not Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Returned the first one, it did not work. Exchanged it for another one and it worked great, for a month. Now it just runs the volume up and down continuously, all by itself. I am so disappointed. Total waste of my money.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Robbie, sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Waste of money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bars more of a pain in the butt then it is helpful. Its either always delayed with bluetooth connection or when using hdmi arc to play it unconnects everyday and its a hassle to reconnect. Save your money
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello WastedMyMoney, sorry to hear that you're having trouble. That's not at all the experience we'd like for our customers. Typically, a lip sync issue can be narrowed down with troubleshooting. If the lip sync is off while watching content on your favorite apps, that indicates that we would want to troubleshoot network connections. If the lip sync issues only happen on cable or satellite boxes, we will then want to troubleshoot settings on each individual device. For that troubleshooting we will typically start with the TV, moving to any VIZIO audio devices if used, and then finally to the cable or satellite box. If you haven't returned the TV yet, please reach out to our support team on support.VIZIO.com by clicking 'Contact Us'. We'd appreciate the chance to try and help you.
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt care for this product. Tried it with 2 tvs of same brand and it would mess with my cable provider (AT&T). Just couldnt get to work properly. So returned it with no problem.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello LouLou, we appreciate you taking the time to review our product. We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. We’ll continue to use feedback like yours to improve our TVs and the user experience in the future.
Garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, but there’s a horrible lag between video and audio- audio is a good half-second behind the video. Tried different inputs, updating firmware, no luck. Will return immediately.
No, I would not recommend this to a friendLow quality product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst sound bar I've ever bought. My latest Vizio TV Couldn’t recognize my Vizio sound bar. I wouldn't even give it another shot. Going LG now
No, I would not recommend this to a friendBrand response from VIZIO
Posted .If you haven't returned the product yet, would you be able to reach out to our support team? This is not typical and we would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Research
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need help with anything not related to taking it into the store, forget it because it’s not a “large appliance”
No, I would not recommend this to a friendReturned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was no better than the TV speakers and it would not stay connected to my fire stick.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Jules7769, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Made a clinking noise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried it on 2 TVs with different wires and the sound was just okay but it also made a clicking noise. Probably just a defective unit.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Marc,
Sorry to hear that you're having some odd clinking noises. . Have you tried connecting the sound bar with a different cable? While it's possible that there's a problem with the sound bar, cords/cables with frayed ends can also cause audio crackling. If you'd like any assistance, you can reach out to our customer service team by visiting support.vizio.com and clicking on 'Contact Us'.