Customer Ratings & Reviews

Hello Jay24, VIZIO is committed to making sure you have the best viewing experience possible. Based on your description of the problem, we’d really love you to speak with our customer service team. They’ve got a few questions about the devices you have connected, and what kind of content you’re watching. Please call us at 1-855-833-3221

Hi Trish, to get this TV to stream applications (instead of casting) just hit the V key (or home key) in the center of the remote. You'll see a list of Applications, and suggested content that you can watch by highlighting the app and clicking the OK button. If your're note getting the app screen when you hit the V key, please reach out to our team by visiting support.VIZIO.com and choosing 'Contact Us'. We have agents available through chat, sms, and over the telephone.

Sorry to hear that you were frustrated with the setup. We've designed our process to have step by step instructions that display on the screen. If you could let us know what area of setup tripped you up, we love to hear specifics so we can continue to improve our products.

Hello Maxcee, To make sure you’re getting the most out of you VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also individually adjust your picture settings in the menu. For brighter rooms try using the ‘Calibrated’ setting, for darker rooms try ‘Calibrated Dark’. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 877-878-4946.

At VIZIO we pride ourselves on our highly rated picture quality. To make sure you’re getting the most out of you VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also individually adjust your picture settings in the menu. For brighter rooms try using the ‘Calibrated’ setting, for darker rooms try ‘Calibrated Dark’. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference. You can reach them by visiting support.vizio.com and clicking on 'Contact Us'.

Hello Brantleysadventures, At VIZIO we pride ourselves on our highly rated picture quality. To make sure you’re getting the most out of you VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also individually adjust your picture settings in the menu. For brighter rooms try using the ‘Calibrated’ setting, for darker rooms try ‘Calibrated Dark’. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach us at 1-855-833-3221

Hi 107563, If SmartCast isn't appearing, it's ussually a result of low bandwidth on your network. If you have some time- go to support.VIZIO.com and click on 'Contact Us'. Our support team would be happy to work with you to get the TV up and running!

Hi Bubbles007. At VIZIO, we pride ourselves on our high quality picture, and our commitment to rolling out the latest features to as many TVs as possible. We'd love to hear more about any issues you're having, and what aspect of the TV's quality you feel has suffered. We've got agents available on support.VIZIO.com- just click on contact us. We also check reviews frequently, and if you'd rather update this review with more information we'll make sure to check back.

Hello JmdBako, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone. 

Hi John, In today’s market with so many apps it can be difficult to find the content you’re looking for. VIZIO is committed to giving consumers access to as much streaming content as possible. SmartCast televisions deliver today’s most popular apps like Netflix, Amazon, Hulu, and others on the SmartCast TV home screen. The TVs also come with Watchfree, a no cost service that provides hundreds of channels with no additional purchase or registration requirements. SmartCast televisions also support Google Chromecast and Apple AirPlay 2 so that you can share content from the latest applications on your phone, tablet, or computer directly to the TV. We appreciate your feedback and will make sure to continue adding features and applications in the future.

Hello Tracy, the behaviors you are describing are very odd and not normal for your television. Thank you for reviewing your television and sorry you had this same experience with your television. If you decide to purchase a VIZIO product in the future please reach out to our customer support with any questions and concerns.

Hello Barelysatisfied, At VIZIO we pride ourselves on our highly rated picture quality. To make sure you’re getting the most out of you VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also individually adjust your picture settings in the menu. For brighter rooms try using the ‘Calibrated’ setting, for darker rooms try ‘Calibrated Dark’. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 877-878-4946.

Hello Novacane1979, this television should absolutely be capable of producing a 4K image when connected to your Xbox One S. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

Hi Bubblegum, thanks for leaving your feedback. At VIZIO, we’re constantly striving to improve our products and deliver a world class viewing experience to our customers. We appreciate that you took the time to review our product- and would really love to get any specific details you could offer on your input settings, and how to improve that experience. You can reach our tech support agents at 1-855-833-3221, or update your review with more details.