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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 358 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, ease of use, and bass of this 5.1 soundbar system. Many appreciate the relatively easy setup and the immersive audio experience provided by Dolby Atmos. However, some users experienced connectivity issues, particularly with the subwoofer and Bluetooth. A few also noted that the accompanying app could use improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-358 of 358 reviews
  • Rated 1 out of 5 stars

    Awful do recommend

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality was terrible and Bluetooth only connected to phone but no projector.

    No, I would not recommend this to a friend
    • Brand response from VIZIO
      Posted .

      I would like to offer the assistance of our award-winning technical support team with this issue. Please visit support.VIZIO.com and click on ‘Contact Us’ or for instant support download the VIZIO Mobile app, then click "Support" and "Contact Us. VIZIO

  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Very impressed, highly recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to snag this on sale, and open box in excellent condition. Equipment was all in original packaging with just the cables being loose in the accessory box with nothing missing or remotely used other than the box being opened. System is super simple to setup and sync via bluetooth with my iPhone, and since I already had a Vizio 65" tv installation was seamless. This does not come with a seperate remote control, however using the eARC HDMI port I am able to use my tv remote without any further reprogramming (you can purchase a stand alone remote if needed). Coming from just a basic Vizio sound bar to this system the quality is amazing even using the 3 basic presets that are available in the app. Customization is super simple and lets you really tailor the sound experience to the room. The Cleardialog option really lets you dial in voices that would otherwise be lost in the background without sacrificing premium sound. The included subwoofer has enough power to add to the immersion on screen without being too much, and the surround speakers are impressive and make you feel like you're in the thick the action. Dolby Atmos / DTS:X makes a huge difference, and really takes gaming on my Xbox Series X/PS5 to a whole new level of enjoyment. Overall very impressive system for the price, well worth it if you in the market for a low cost alternative that still packs a punch sound wise without breaking the bank.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    LOVE this soundbar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this sound bar! I bought an open box deal. I've had some trouble adjusting The equalizer to tone down the base which really booms but I'm learning! My neighbors can hear me watching a movie and I live in a single house not close to another house! Really love the sound, I have hearing problems and this is perfect for me. Soundbar does not come with a remote control, if you do not have a Vizio TV you may have to use the online phone app. It attached right to my Vizio TV and my TV remote hooked up immediately without me having to do anything.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    Decent for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very decent surround sound system for it’s cheap price. Lost a star because the app needs work. Overall pretty good.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Amazing!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to give Vizio a try to replace my older Bose sound bar. This bar blows the Bose bar away. The bass from the wireless sub is awesome and rear surround speakers add so much more to watching movies.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Good soundbar option!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great option with wireless features for the price. I've been skeptical of sound bars. This is a good option due to the wireless sattelite speakers and subwoofer. They sound good and no lag. Setup was easy as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great sound for a great deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds and super easy set up through HDMI overall very pleased with this and got it for a great Black Friday deal.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Must buy!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! Amazing sound and super easy to install. Sound bar clips on to the QuickFit Vizio TV for clean integrated look. Sub links to sound bar wirelessly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great Sound! Can't Control through Bluetooth :-(

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounds great! But I can not seem to keep my cell phone connected to the system. I have a Samsung S10 (yes, a little on the older side), and I have spent countless hours with Sony Customer Service to resolve the issue. My phone will stay connected for about two minutes—I take advantage of those two minutes to make adjustments—and then disconnect! By the way, the ONLY control device (besides controlling volume up and down) is through the app.

    I would recommend this to a friend
    • Brand response from VIZIO
      Posted .

      I would like to offer the assistance of our award-winning technical support team with this issue. Please visit support.VIZIO.com and click on ‘Contact Us’ or for instant support download the VIZIO Mobile app, then click "Support" and "Contact Us. VIZIO

  • Rated 4 out of 5 stars

    Room size determines best bar I think.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar was a little too much for my room so I really didn't get to put it through all its paces. The woofer was more than a room my size could benefit from. I have a Samsung TV and decided to try their mid range bar which I kept and am satisfied with. The Visio was complicated for me to hook up, HOWEVER, I'm not proficient in that area so that comment may not mean much.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and fair price. I highly recommend this product for your surround sound needs

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    the best buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the sound and the easy way to install it. I recommended it to my family and friends

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and works as advertised Adds to TV enjoyment;;

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Vizio Sound bar 5.1

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and has greats sound. I love not having a separate remote for it as well.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Gary

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased my Visio Soundbar May 2023 so I have had it long enough to rate it long term. The sound is not that great. The dialogue is drowned out by the background music. I have adjusted the setting to enhance the dialogue but still need to read the closed caption to hear what is being said. Many times it does not come on immediately with the Sony TV and forces me to disconnect the HDMI-Arc, give it several minutes and then reconnect. I f that does not produce a connection, I have had to disconnect the power source for a few minutes and then plug back in.

    No, I would not recommend this to a friend
    • Brand response from VIZIO
      Posted .

      I would like to offer the assistance of our award-winning technical support team with this issue. Please visit support.VIZIO.com and click on ‘Contact Us’ or for instant support download the VIZIO Mobile app, then click "Support" and "Contact Us. VIZIO

  • Rated 5 out of 5 stars

    The real sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it as a gift and They Love it so much.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dude - Sorry

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great while it lasted. I purchased this in May of 2024. My small speaker stopped working about three weeks ago. This past weekend, I turned on my system and there was no sound. The sound bar will not power up. After diagnostics with Visio... I need a new sound bar. A capacitor blew and it turns out that it is very common.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible experince with Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a deeply frustrating experience with Best Buy recently. I placed an order, and without any clear explanation, it was cancelled. The next morning, I spoke with Best Buy agents, who promised to assist me in repurchasing the product. However, I also discovered that my gift card was effectively gone—despite the order being cancelled, they claimed it couldn’t be refunded or reused. Determined to try again, I repurchased the same item, only for the order to be cancelled again without any reason or notification. I contacted customer service multiple times, but the agents seemed powerless to resolve the issue or provide meaningful support. This entire process was incredibly disappointing, especially losing the gift card without receiving the product. It feels like there’s no accountability or clarity in their system. I expected better from a company like Best Buy. Unfortunately, this experience has made me question if I’ll shop here again.

    No, I would not recommend this to a friend
    • Brand response from VIZIO
      Posted .

      At VIZIO, we’re constantly striving to improve our products and deliver a world class viewing experience to its customers. If you have any specific issues with your VIZIO product, please contact our award-winning technical support team at support.vizio.com or for instant support download the VIZIO Mobile app, click "Support" and "Contact Us". VIZIO