Customer Ratings & Reviews

VIZIO is committed to making sure that our televisions meet and exceed industry packaging certifications to avoid situations like this. Incidents of damage while the TV is inside of the box are extremely rare. We’ve also specifically engineered our packaging to limit potential damage during unboxing and setup. To limit any potential damage while transporting or unboxing the product, we’d recommend watching our unboxing videos at https://youtu.be/MPZyVOtvBsY

Hi MissDeb. Sorry to hear that your TV stopped working. We do have a dedicated group of agents available at 1 (855) 833-3221 who would love to help. They'd also be happy to help dial in your picture settings to make sure it meets your standards.

Hi Americangirl, VIZIO is committed to making sure that our televisions meet and exceed industry packaging certifications to avoid situations like this. Incidents of damage while the TV is inside of the box are extremely rare. We’ve also specifically engineered our packaging to limit potential damage during unboxing and setup.  To limit any potential damage while transporting or unboxing the product, we’d recommend watching our unboxing videos at https://youtu.be/MPZyVOtvBsY

Hello Tbaby, Thank you for the feedback. A few things that might help you get the kind of picture quality you are looking for. First, make sure the Display is getting a hi-definition or 4K signal. This means making sure that you're source device (like a cable/satellite box) is capable of HD or 4K, and that it's connected to your Display with an HDMI cable that can deliver the HD or 4K picture. You can also change between pre-set picture modes on the display by pressing the PIC button on your remote. This will toggle between a few picture setting that look good in different situations. If your display is in a bright room try Vivid or Calibrated. If it’s in a dimmer room try Calibrated Dark.

Hi Daniele, At VIZIO we pride ourselves on our award-winning customer service and tech support policies and procedures. We’re extremely sorry and love the opportunity to make this right with you. When have a free moment please contact us at 1-855-833-3221

Hi Puffyyyclouds, that's very odd, the first thing i'd recommend is pressing the menu button on your remote- and choosing Network, and Test Connection. This will make sure you're actually connected to your network- and that your TV is getting a strong signal. If you're connected- and have a good signal- the apps should be working, and you should give us a call at 1 (855) 833-3221 so we can help.

Hello Player1, from your review I am not sure what may not be working with your television. We’d really love the opportunity to have our tech support team look into any issues you may be having and see how we can help. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

Hi YKLIN, based on your description of the problem, we’d really love you to speak with our customer service team. They’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

Hi Nelly, Our apologies that your TV didn't come with the power cord and accessories. If you purchased it from a 3rd party re seller, it's possible that something happened to remove the accessories that was outside of our control. That being said, if you could contact our customer service team at 855-833-3221 we'd be happy to see if we can get you some accessories.

Hi Poohear, VIZIO has worked to ensure that our products meet or exceed industry packaging standards so that this type of problems happens rarely. We'd recommend reaching out to the retailer.

Defects like this are extremely rare. For instances like that, we do offer award winning technical support, and a manufacturers warranty. Our apologies you encountered this issue, we'd love the chance to earn your business back in the future.

Hello jmglot, At VIZIO we pride ourselves on our highly rated picture quality. To make sure you’re getting the most out of you VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also individually adjust your picture settings in the menu. For brighter rooms try using the ‘Calibrated’ setting, for darker rooms try ‘Calibrated Dark’. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 877-878-4946.

Hi Bigkat29. Sorry to hear that you're having volume issues. We'd really appreciate the chance to see if we can help fix this issue for you- and if nessecary, set up service on your behalf. Just head over to support.VIZIO.com and click on 'Contact Us'.