Customer Ratings & Reviews
- Model:
- M558-G1
- SKU:
- 6345457
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 3.3 out of 5 stars
- Brightness
Rating 3.8 out of 5 stars
Customers are saying
Customers express satisfaction with the 55" Class M-Series Quantum Series LED 4K UHD SmartCast TV, particularly praising its excellent picture quality, reasonable price, and easy setup process. Many customers also appreciate the TV's vibrant colors and smart features, which enhance their overall viewing experience.
This summary was generated by AI based on customer reviews.
It's ok, nothing spectacular
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess I expected to be awesome with digital media more depth in color. I don't see it.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Buffy, At VIZIO we pride ourselves on our highly rated picture quality. Sites like CNet, RTings, and Reviewed.com consistently rate VIZIOs picture quality among the best in the industry. To make sure you’re getting the most out of you VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also individually adjust your picture settings in the menu. For brighter rooms try using the ‘Calibrated’ setting, for darker rooms try ‘Calibrated Dark’. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 877-878-4946.
average tv for average people.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average tv for average people. You can do better at this price point.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello,
At VIZIO, we’re constantly striving to improve our products and deliver a world class viewing experience to our customers. We appreciate that you took the time to review our product- and would really love to get any specific details you could offer on how to improve that experience. You can reach our award-winning technical support team by going to support.vizio.com and clicking ‘contact us’.
Red and greens lines, faulty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have occasional red or green lines appear while using the tv. For the price I bought it at I would not recommend this to anyone. If you get a big deal on it then it’s worth it. Vizio used to be my go to but once this burns out which seems like it will be soon, I will be switching to Samsung.
No, I would not recommend this to a friend- Cons mentioned:Tv
These TV's don't last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, its been a year since I bought this TV and I am very disappointed! It is starting to malfunction, it turns off and on about 10 times during a movie! I suspect bad circuitry. Will never trust Vizio brand again!
No, I would not recommend this to a friend Okay
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expected better quaility but for the price you get what you pay for
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Rivera, At VIZIO we pride ourselves on our highly rated picture quality. Sites like CNet, RTings, and Reviewed.com consistently rate VIZIOs picture quality among the best in the industry. To make sure you’re getting the most out of you VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and that you’re getting an HD ( or UHD) signal. You can also individually adjust your picture settings in the menu. For brighter rooms try using the ‘Calibrated’ setting, for darker rooms try ‘Calibrated Dark’. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 877-698-4946.
Good tv for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first Vizio tv, I have had it for a month. I am pleased so far.
I would recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Bobb, thank you for your feedback it is appreciated. Since you have provided a lower star rating we would love to know any ways that we could improve our user experience to warrant a higher rating in the future. Please reach out to our customer support with any improvements.
good tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good review. good day good tv for now i think. is what i think
I would recommend this to a friendGreat tv in 4k and hd but ...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv looked great in 4k and hd. The sd channels on dish looked bad.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Goochie, At VIZIO we pride ourselves on our highly rated picture quality. Sites like CNet, RTings, and Reviewed.com consistently rate VIZIOs picture quality among the best in the industry. To make sure you’re getting the most out of you VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also individually adjust your picture settings in the menu. For brighter rooms try using the ‘Calibrated’ setting, for darker rooms try ‘Calibrated Dark’. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 877-878-4946.
I did not like this tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have have purchased 2 Vizio TVs before this one and loved them. This tv was trouble from the start. It took an hour and a half just for the tv to update upon the initial set up. When I was finally able to use the tv the picture quality was terrible. Everything I watched looked grainy no matter if I was watching something in 4K, regular cable channels, or using the apps on the tv. I tried buying new 4K hdmi cables and it made no difference. There is also random flashing of the brightness of the screen. The home screen is freezing constantly. I don’t have wide viewing angles in my living room and the picture washes out even at small angles. One thing I can say that is good about this tv is that it doesn’t have a lot of glare. My model number is 558-g1. Maybe I just received a defective unit.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Jpdd, with the multiple issues you are describing we would love to have the opportunity to look into this with you. when you have a free moment please go to support.vizio.com and select 'Contact Us'. We have agents available on SMS, chat or over the phone to assist you.
Hope you have patience.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 of these a little over a year now, and my chief complaint is the UI, as it often freezes. Boot up is also painfully slow at times. Updates are seriously lacking for this newer device. This will be my last Vizio product.
No, I would not recommend this to a friend- Cons mentioned:Tv
power problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv would just shut off when you were watching it and in 10-15 second later it would turn back on. Plus tv would just turn back on when you turned it off. All happen with the first two weeks.
No, I would not recommend this to a friend Decent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apps crash a lot. The picture is decent. Its fast.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello BIllyHader, your apps should not crash as long as your television is connected to a stable internet connection and within a average distance from your router. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
- Cons mentioned:Reliability
Worst tv ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So bad. Don’t buy. Lots of lag. Randomly shuts off. Apps constantly shut down. Don’t buy this tv for the love of god don’t do it.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Decent picture, turns itself on everyday
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is okay, calibrated to Rtings settings, but the tv itself constantly turns itself on even with CEC off, and no HDMI ports being used. Majorly disappointed.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Nick, this is not normal behavior for your television. Please reach out to our customer support at support.vizio.com and click on 'Contact Us' so that we can look into this with you.
Not working correctly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps turning itself on after shutting down with either the AT&T UVerse or the TV remote. Had to unplug the set when not in use and wait for over two weeks for a replacement. Not good customer service.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello None, your television should not turn itself on unless a CEC, remote or voice command is being sent to it. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Good tv just wasn’t for us
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv just wasn’t for us it was open box item ( usually good) but the internet connection kept dropping and would randomly shut off
I would recommend this to a friendBroken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It kept turning on during the night even after several software fixes. I am glad I purchased it through Best Buy. They accepted my return without any hassle. Five stars to Best Buy.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Tommy, you television should not have turned itself on unless a CEC, remote or voice command was being sent to it. Sorry you did not have a positive experience with your television purchase. If you decide to purchase a VIZIO product in the future and have any questions or concerns please reach out to our customer support.
TV - lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a problem with voice. I have to put the voice level to over 50 to hear properly. Other TVs, can hear properly when it is 15. I talked to the Vizio support technician and he said it is due to the channel I am watching or I might have a defective cable box. I replaced the cable box and called my service provider, Verizon, and tune up the service but TV voice is still the same. I wanted to return to BestBuy, but when I noticed that it was 31 days gone, it was 1 day over, so that I did not bring it in. thanks
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello aaaa, As televisions continue to have larger screens with thinner profiles and sleeker bezels, there is less room for large speakers. To help get the best audio quality out of your VIZIO televisions speakers, we’ve included settings like DTS Studio Sound to provide the highest performance possible, while maintaining the thin, sleek, bezel-less profile of your television. If you’d like any help adjusting your audio settings feel free to contact VIZIO support at 855-833-3221.
For top of the line audio performance you may also look into purchasing a VIZIO Sound Bar, there are several models available with wireless subwoofers for enhanced bass, rear speakers for true surround sound, and our new line of Atmos Sound Bars.
- Cons mentioned:Reliability
Nice tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for a month. It keeps turning off and on. I wouldn’t recommend it to anyone
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Jake, your television should not turn itself on unless a CEC, remote or voice command is being sent to it. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
- Pros mentioned:Color, Picture quality
Amazingly gorgeous TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't review a lot, but I wanted to speak up for this TV which is just incredible for this price. It's a high-end TV for what an economy TV used to cost. The picture is comparable to a mid-range Samsung QLED that costs almost twice as much. It's super bright, the contrast is amazing, the blacks are super black, and the color is gorgeous. The sound from built in speakers is decent -- you may be able to get by without a sound bar though it would definitely be an upgrade. The smart TV functions work well but the interface is clunky and the remote is not well designed. So we basically just use our Roku with volume control and ignore the Vizio interface and Vizio remote. But others might like the smartphone cast functions. I was also very happy with Best Buy's service. They delivered exactly when they promised and communicated very well. The delivery guy carried the TV to the basement den. And when the price on this TV dropped within the return window, the Best Buy customer service refunded me the difference very smoothly. So good job Vizio, good job Best Buy, you have a happy customer here.
I would recommend this to a friend