Customer Ratings & Reviews
- Model:
- M558-G1
- SKU:
- 6345457
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 3.3 out of 5 stars
- Brightness
Rating 3.8 out of 5 stars
Customers are saying
Customers express satisfaction with the 55" Class M-Series Quantum Series LED 4K UHD SmartCast TV, particularly praising its excellent picture quality, reasonable price, and easy setup process. Many customers also appreciate the TV's vibrant colors and smart features, which enhance their overall viewing experience.
This summary was generated by AI based on customer reviews.
Wish we had bought another Samsung
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture not as good as we expected. The remote is a TERRIBLE design. Sound is just OK. And, our volume turns itself way down randomly.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Terrible TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv Went out after two years had to replace. Won't do this again
No, I would not recommend this to a friend Not user friendly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the tv to use for sling but once we started using it the interface was not user friendly, do we took it back and bought the toshiba
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi IslandRat1782. Thanks for the feedback- we'd love to hear specifically what you found difficult to do. To access apps- you can simply press the 'Home Key' on the VIZIO remote- or use one of the 'Quick Keys' at the top of the remote- apps like Netflix and Amazon have a specific button with the app name on them that will automatically launch the app with 1 press.
Cannot disable wireless
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless cannot be disabled via TV software, and it is soldered onto the television's main board, so it's impossible to turn off. This is a no go for me, as we prefer a wired connection for better 4k streaming. Please build into this OS the ability to disable the wireless adapter and we will reconsider purchasing a Vizio television.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Thank you for your feedback JayP - we’re constantly striving to improve our products and deliver a world class experience to our customers. As we deliver future capabilities and technologies we'll be sure to take all of this feedback into account. We appreciate that you took the time to review our product.
Not Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was so-so, Apps notchy + would inexplicably shut down, and switching to cable/broadcast (coax) is a PITA - have to click the input button then scroll & time it just right to get to it. Take too long (over about 2 seconds) & it chooses whatever is highlighted. I returned it after about 10 days & will stick with my old Sharp for a while longer.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello IDontWantANickname, At VIZIO we pride ourselves on our highly rated picture quality. Sites like CNet, RTings, and Reviewed.com consistently rate VIZIOs picture quality among the best in the industry. We have also included a way to hide any unused input names to provide less inputs to choose from when selecting your cable input. Sorry you did not have a positive experience with your television purchase. If you decide to purchase a VIZIO product in the future please reach out to our customer support with any questions and concerns.
- Cons mentioned:Reliability
Horrible TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible stopped working after 1 year if I could give 0 I would
No, I would not recommend this to a friend Don’t waste your money!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were looking for a new tv to replace the old one in the living room and after seeing more models,we decided on this one. I chose this tv,because in the store,the picture was so clear and the colors were so vibrant and beautiful.But at home looked completely different..washed out colors and just horrible.Don’t waste your money!!It’s not worth it!We ended up exchanging it for a Samsung QLED!So happy we did!
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Bianca, At VIZIO we pride ourselves on our highly rated picture quality. Sites like CNet, RTings, and Reviewed.com consistently rate VIZIOs picture quality among the best in the industry. Our apologies that you did not have this same experience. We'd love for you to consider VIZIO in the future.
- Cons mentioned:Reliability
Don't buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv gave up on us after 2 weeks. I would not recommend this product.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello JBella,
I would like to learn more about the specific issues you encountered, we may have ways to resolve these issues. You can reach us by going to support.VIZIO.com and clicking 'contact us'.
- Pros mentioned:Hdr, Picture qualityCons mentioned:Software
Excellent Picture Quality! Best TV for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Vizio M8 Quantum dot is an excellent TV and the best you can get for the money right now! Has excellent picture quality with amazing accurate colors, excellent black uniformity and deep blacks, and excellent 4K HDR picture. Originally, I went with an LG SK800 TV and it had horrible picture quality with mediocre black uniformity, blooming all across the screen (specially with subtitles on) and very bad picture quality (Don't get this TV, not even the new 2019 models are worth the price). I return it and got the Vizio M series Quantum Dot because of online reviews and I don't regret it! I love this TV. I found that the best picture quality is with the Calibrated Dark mode with backlight all the way to 100. Probably, the OS that Vizio use is the weakness of the TV compare to others, but I really like it. It's simple to use and it has chrome cast integrated so you can cast your show if they don't have the app and now with the upcoming update with support of Apple Air Play is only going to get better. Also, input lag for gaming is really low. If you are looking for an excellent mid range entry level TV you should get this one, period.
I would recommend this to a friend - Cons mentioned:Reliability, Remote control
Good low budget tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty solid tv. It’s been 4 years since purchased. Only problems I’ve had are, the TV sometimes doesn’t turn on and I’ll have to unplug it or hit the power button several hundred times. The remote is kinda annoying. A lot of TVs have these issues though. It’s lasted me 4 solid years and I enjoy using it for gaming.
I would recommend this to a friend Really Bad Television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of issues with the Television. The apps keep crashing and TV keeps rebooting. There is an update that is required but its months away. I have had an earlier Vizio television that worked seamlessly and really well. This one's a bad apple. I will never buy this TV again.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Ramm - we'd love to get some additional details to try and help, if you haven't spoken with a VIZIO Customer Support agent yet. If you haven't, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Not happy with the picture quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to return the tv and purchase a different one.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .At VIZIO we pride ourselves on our highly rated picture quality.To make sure you’re getting the most out of you VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and that you’re getting an HD (or UHD) signal. You can also individually adjust your picture settings in the menu. For brighter rooms try using the ‘Calibrated’ setting, for darker rooms try ‘Calibrated Dark’. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 1 (855) 833-3221.
TV will turn on by itself.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once turned off it cannot be turned back on unless unplugged. I have been waiting for over a month for repair with no date in sight. I asked them to just replace the TV.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Jenni, VIZIO takes pride in our award winning customer service and tech support policies and procedures. Typically, we would handle that problem by setting up a repair and this is generally completed within 5 to 7 business days. We’re extremely sorry that you have had an extended time period for this and would appreciate the change to look into this delay and help your further. Please go to support.VIZIO.com and choose the ‘Contact Us’ option. This will get you in contact with a VIZIO agent who can help.
Not a good picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My old tv that’s was 3 years old had a better picture then this tv. I was so disappointed in this tv I returned it and bought the Samsung 55 inch Q60 and couldn’t be happier with my choice to return and get a Samsung.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Jk2159, Sites like CNet, RTings, and Reviewed.com consistently rate VIZIOs picture quality among the best in the industry. Sorry you did not have the same experience with your television purchase. If you decide to purchase a VIZIO product in the future and have any questions or concerns please reach out to our customer support.
Getting even worse
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did I mention this TV Is really horrible? I would take it back but I don't want to deal with the overly covid-paranoid, mask and glove wearing beta males that are "guarding" the front door. Stay classy DeKalb.
No, I would not recommend this to a friendBad batch?
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had good reviews, but Unable to mirroring images (partial pictures-software issue) on two of these tv's, gave up, returned, and purchased a Samsung.
No, I would not recommend this to a friendWe have had nothing but problems with this tv.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have insurance, we have had nothing but problems with this tv. Best Buy, The insurance company and internet, and everyone keeps blaming each other for the issues. This is ridiculous. Any suggestions?
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Carol, please contact our customer support at 877-878-4946 for assistance with your television.
Stopped Working.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage product. Will never buy another Vizio. Stopped working with line defect after 18 months. Vizio wouldn't stand by product. Out 600 dollars.
No, I would not recommend this to a friendDon't Buy Vizio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this TV. It isn't compatible with most up-to-date apps, and when you put a Roku on it, the volume cuts out unexpectedly across all apps. Do your research. Don't get a Vizio.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi vmmi. I'm not sure what you mean when you say it's 'incompatbile with more up to date apps'. This TV comes with todays most popular Apps like Netflix, Vudu, Amazon prime, and others. It also supports HDR on those apps to give you the highest quality picture. We've rolled out updates to add Youtube TV, Disney+, and functions like AirPlay 2 and voice control through Apple, Google, adn Alexa devices. I'm not sure why you're audio is cutting out when you connect a Roku to it, that could be the TV or the Roku having a problem. We'd be happy to do some troubleshooting with you if you'd like to call us at 1 (855) 833-3221.
Junk TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so happy I was able to return this junk ahead of 2 weeks return period. Some of those who gave their good comments and ratings might be either employee of this brand or paid individual.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Luis, sorry to hear you had a bad experience with this TV. We'd appreciate any specific feedback you have about our product. If you could let us know what wasn't working or what issues you had we'd be happy to listen.