Customer Ratings & Reviews

I purchased this TV last December for the specific reason that I had also just purchased a PlayStation 5. Upon purchasing the PS5, I wanted to buy a TV that is going to support the next generation graphics. So I specifically set out looking for a 4K TV with an HDMI 2.1 port that is 120hz.  I decided to buy this TV as it has 4 HDMI ports in total. HDMI 1 and 2 are standard 2.0 ports that only support 60hz. HDMI 3 and 4 are the next generation 2.1 ports that are 120hz primarily used for the next-gen gaming consoles. This TV is falsely advertised on both Vizio’s and Best Buy’s websites. To be clear, my complaint is against Vizio, not Best Buy. I did purchase the TV at Best Buy, however, the information, specs, verbiage, etc., that goes on Best Buy’s website is all supplied by Vizio for their products that Best Buy sells. This TV is clearly advertised as a 120hz TV on both websites. The 120hz does not work with my PS5, and in the rare occasion that it does, it is only a matter of time before issues occur with a white scrambled image on screen. There are numerous complaints and negative reviews towards Vizio regarding this issue on Vizio’s, Best Buy’s, and numerous other websites. They are fully aware of the situation and have even posted topics regarding the issue on the FAQ page of their website.  Their solution is for customers to use HDMI 1 or 2 which are only 60hz ports. I didn’t purchase a 60hz TV. I purchased a 120hz TV. If I wanted to play my PS5 in 60hz, then I would have either kept my previous TV or bought one for half the price that I spent on this one. Vizio has been aware of this issue for as long as I have owned this TV, if not longer, due to the floodgates of complaints that they have received even prior to my purchase. The question I have is why are they still advertising this as a 120hz TV if it clearly does not work in 120hz? Is it just maybe because they want to continue to mislead the public in thinking that they are buying a 120hz TV so they can make more sales?  I have called and spoke to numerous supervisors in their corporate office over the past 7 months. I keep being told that they will be pushing out a firmware update to resolve the problem. I have been dealing with this for 7 months and my patience is wearing thin. They can’t push out a firmware update to fix this issue but they can push out new TVs for 2021? Makes a whole lot of sense, doesn’t it? In my communication with their corporate office, I had requested to be upgraded to the 2021 equivalent of last year’s version of my same model TV. The P Series Quantum X (model P65QX-H1) at no additional expense to me. They refused to do it. I’ve read some reviews on it and noticed that some people have reported not having any issues with the 120hz not working for them. I don’t think I am being unreasonable for requesting this considering all of the hours I have spent on the phone with their support team troubleshooting the issue. Instead, they offered to refund my money. I don’t want a refund, I want a resolution to the issue. I purchased this TV during the holidays when it was on sale. For me to accept a refund would mean that I would have to spend several hundred dollars more to buy a TV now when they are not on sale in order to get a TV that supports these specs. My recommendation is to avoid Vizio at all costs. Their customer service is the worst. Instead of working with the customer, they will false advertise and mislead you into buying their products. Since they refuse to work with me on this issue, I am not only posting this review here, but on every other review site as well.

Beautiful picture. Nice little upgrade from the Vizio M-Series Quantum. Definitely cannot wait for the Series X to take advantage of that 4K at 120hz gaming.

I have really enjoyed the bright colors of this television. I especially enjoy watching Netflix with this television with the beautiful colors in hdr, and playing PS4 with the pro gaming engine. Overall, great buy

Picture quality is excellent however tv interface isn’t always user friendly

I love this tv but Vizio smartcast is not so good the T.V has a problem with HDMI 2.1 support for PS5 and XBOX S S.X. at least I still do the picture on this T.V is phcking awesome tho

Our family loves this tv. The buttons for apps make it easy for the kids to find a show/movie quickly. We also love that it has an airplay [apple] option as well as the chromcast option!!!!

Great bang for the buck! Great larger sized gaming tv. Bright, crisp, and fast!

An awesome TV! The picture quality is superb.. and the AMD Freesynce is a great addition, playing my Series X on itis butter smooth and the picture quality and frame rate is just awesome!

Everything is excellent about the tv except there is an issue with 4k at 120hz on the ps5. At this current time it will not support it and are waiting on vizio to release a firmware update. Its been about a month or two since the problem existed.

Absolutely love this TV. Bought it for our living room and it is one of the best pictures I have seen on a TV. If the wife would let me, I would replace allTVs I. The house with these.

You can’t go wrong with a Vizio, especially if you do a lot of streaming. You can display all the streaming services in 4k where available with Dolby Vision and other HDR formats.

Bought this for my Xbox series X. After fine tuning it, I dont regret one thing about this TV. I've owned many vizios in the past and never had any issues. Worth the money in my opinion.

TV is working great. I still rather the user interface on the Roku or FireTV but still works great and I like the ability to have 120Hz refresh rate for gaming. I would purchase again

So happy I went with this sucker. I have 0 complaints The Vizio interface is super fast and the free tv application was a welcomed surprise, and the picture quality is on point.

Love it, great price,..............................

Solid tv if you are in the market and don't want to spend a lot

Great picture but the sound is definitely lacking to say the least

Great picture……………………………………………………… …………::::::………….

Unfortunately, I can only give this a 3-Star rating due to an ongoing issue we're having with the audio. Every once in awhile, no audio wants to play from any of the HDMI-connected systems (such as the PS5, the Switch, and so on). To 'fix' this, we've been constantly plugging and unplugging the Tv, as well as contacting Customer Support, who also told us to do the same thing but with a slight variation (they had us press and hold the power button in the back of the Tv). My husband and I both really like this Tv, but if we knew this audio issue would come with having it, we would have picked out something else. Again, not sure if its just OUR Tv that's having the issue with audio, or if its in this range of Tvs in general.

Excellent TV. It is ready for next generation consoles. Great picture!