Customer Ratings & Reviews
- Model:
- V655-J09
- SKU:
- 6459563
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the 65" Class V-Series LED 4K UHD Smart TV for its exceptional picture quality, with many praising its clarity and color accuracy. The TV's affordable price point is also a major selling point, with customers noting its great value for the quality offered. Additionally, the TV's easy setup process is well-received, with users finding it simple and user-friendly.
This summary was generated by AI based on customer reviews.
Very Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV less than a month ago and the on/off button on both the TV and Remote does not work. The TV will not turn off we when it is on and it will not turn on when it is off. I have to unplug it and re-plug it in order for it to work for a while. This is the first time a Vizio TV we purchase has been defective. We still 3 of them that are covered over 10 years old and they work great.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Zulmita, Sorry to hear that you are not having a smooth experience with the power. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a trash tv. The apps will not work, forcing you to do a hard reboot on the tv every time you want to watch it. Since you can’t delete any of the apps, the only recourse you will have is to do a full factory reset (which will do you no good). This tv continuously tracks you and your voice and sends that data back to tvinteractive.tv. You cannot opt out of this data gathering nor can you request your data be destroyed. Avoid Vizio tv’s at all costs. This is nothing but early 90’s spyware in a barely updated data model they call a tv.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Nope, thank you for taking time to leave us your feedback today. VIZIO is committed to your privacy and takes privacy very seriously. The remote only listens for preset commands while the microphone key is held. If you release the microphone key, the remote will not receive commands. Viewing data can be disabled or enabled by going to Menu > Admin & Privacy > Viewing Data. If you have trouble enabling or disabling Viewing Data, please contact VIZIO Customer Support by going to support.vizio.com and selecting Contact Us.
Visio value?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV takes forever to update initially. After 2 weeks we could not get the TV to come on. We are now trying to troubleshoot the issue which is frustrating with a new set.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Scottl, can you give us some additional details about the issue you are experiencing? Are you following troubleshooting steps that come from VIZIO support? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Buyer Beware, Lousy Vizio TV Dependabilty
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turned off and had reset tv prior than today. This is the second time vizio tv problem with today. TV would not turn back on with power button or changing remote batteries. Online tv directions expressed unplugging tv 1 min. then retrying powering tv. Vizio 75" tv is only 5 months old bought from local Chesapeake Best Buy store. I will follow-up later for details to explore all options to get tv to power up later when more time available to work on.
No, I would not recommend this to a friendGood for the most part but lags bad…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good sized tv. The only issue is the tv itself lags BAD. Volume lags. Buttons on the remote to tv lag. Home Screen functions lag.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Gamblr1992, there could be a few things that cause lag or apps to not respond correctly, and I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Dissapointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this for 5 days. It turns pitch black out of nowhere after certain time being on and can't change to another app/channel and it won't power off with the control or by pressing the power button I have to unplug it to turn it off and it starts working again. This happens everytime. Will return.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Anna, sorry to hear that you're having trouble. That's not at all the experience we'd like for our customers. If you haven't returned the TV yet, please reach out to our support team on support.VIZIO.com by clicking 'Contact Us'. We'd appreciate the chance to try and help you.
Really bad for the $$
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv for 2 months and the sound goes in and out. When this happens I have to reset the tv and it'll come back. The black detail on this is really poor and the color settings are just atrocious. The black details flicker a lot in and out and it's really hard to see the tv in bright room conditions even if you change the settings. Some settings that could help with this are greyed out and I cannot change them.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello regreter, sorry to hear you are not having a smooth experience with the audio and picture settings. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Not worth the $500
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can, spend $50 more and get the Samsung 7 series 65". That's what I did after trying this TV for a day. The interface is terrible, keeps disconnecting WiFi (works perfectly fine in Samsung). The 4k is not really 4k because the display panel quality is really bad. Again, go for Samsung. This is aweful.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Bug Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture...NO sound after 2days...returned for Samsung
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello KPS36, we appreciate you taking the time to review our product. We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. We’ll continue to use feedback like yours to improve our TVs and the user experience in the future.
technically works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unable to download new apps. the store sold it to us with missing hardware.
I would recommend this to a friendBrand response from VIZIO
Posted .We'd be happy to get you any missing pieces. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
High pitch noises only 4 months old
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the tv for 4 months and started making a high pitch noise. At first I could turn the tv off and back on and it would go away. Now the sound is CONSTANT. pitch volume changes with the picture changes different scenes. Now they have to come out and repair it as it is a pixel issue.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello JaxobO, sorry to hear about the constant high pitch noise. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Stay away from Vizio…you’ve been warned!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never weight reviews but this tv is horrible. We’ve had the 65” for about six months and we have to constantly unplug the tv then plug it back in to get it to work. You can not add apps and the tv takes forever to boot up. Wish we had bought a different brand but now we’re stuck this this crap!
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Alison, sorry to hear that you're having trouble. That's not at all the experience we'd like for our customers. Please reach out to our support team on support.VIZIO.com by clicking 'Contact Us'. We'd appreciate the chance to try and help you.
Quit working after just over a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working on December 28th 2022 and bought it on December 11,2011. I purchased the 5 year protection plan but now have to wait two weeks for them to come fix. I have issues with every big screen tv I bought so not isolated to Vizio.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Defects like this are extremely rare. In the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation.
Wouldn’t recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not my favorite TV thus far. Sometimes whenever we are watching something it will not sync up with the words and we have to restart the tv numerous times. Then other times it will say internet is not connected but it is and we have to reboot the tv. Very annoying
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Shelby, sorry to hear that you're having trouble. That's not at all the experience we'd like for our customers. Typically, a lip sync issue can be narrowed down with troubleshooting. If the lip sync is off while watching content on your favorite apps, that indicates that we would want to troubleshoot network connections. Please reach out to our support team on support.VIZIO.com by clicking 'Contact Us'. We'd appreciate the chance to try and help you.
Open box poorly cover couldn't transport TV 65
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I changed my mind.The 65 inch never left the The Best Buy Store in Douglasville. My reason for not taking the T V from your store due to poor cover no box no way to transport.poorly package. In happy customer.
No, I would not recommend this to a friendWaste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this TV. 1st TV exchanged after 2 months because it went out. Now the 2nd TV will not come on neither after a month and a half. Cant return say im out the exchange window.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello TreC, sorry to hear you are not having a smooth experience with the TV powering on. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv had blue line in less than two weeks. Vizier has been difficult to deal with and we have bought multiple tv’s of that brand. STILL waiting for a replacement.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .At VIZIO we pride ourselves on our highly rated picture quality. Sites like CNet, RTings, and Reviewed.com consistently rate VIZIOs picture quality among the best in the industry. To make sure you’re getting the most out of you VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and that you’re getting an HD (or UHD) signal. You can also individually adjust your picture settings in the menu. For brighter rooms try using the Vivid or Calibrated setting, for darker rooms try ‘Calibrated Dark’. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 844-254-8087.
Not what i expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv wasnt wat i expected. I went from a roku tv to this one and the vizio freezes alot, you cant download 3rd party apps it has a delay. My roku tv performed much better than this one. Dont recommend it.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Iloveit, thank you for taking time to leave us your feedback. Typically, when a TV freezes up, that can be fixed with a power cycle. To power cycle a TV you will want to unplug the power and then hold the power button on the back of the TV for at least 5-10 seconds while unplugged. After those 5-10 seconds, go ahead and plug the power back in and power it on. If issues persist or you have any questions, please don’t hesitate to contact us by going to support.vizio.com and clicking ‘contact us’.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always been happy with Vizio products in the past, but this time is a little disappointing in that the color seems to fade in/out and I have only had this tv less than 2 months. I am questioning this purchase.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello DFG33, VIZIO is committed to making sure you have the best viewing experience possible. Based on your description of the problem, we’d really love for you to speak with our customer service team. They’ve got a few questions about the devices you have connected, and what kind of content you’re watching. They’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Not a 4K tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is not real 4K at all, the image is. It clear at all, I have change all the settings on to actually have a 4K picture but looks more like 1080p which sucks if I could change it I would.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Wilber, at VIZIO we pride ourselves on our highly rated picture quality. To make sure you’re getting the most out of your VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also individually adjust your picture settings in the menu. For brighter rooms, try using the ‘VIVID’ picture mode for a brighter, more colorful image. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 844-254-8087.