Customer Ratings & Reviews
- Model:
- V655-H19
- SKU:
- 6416442
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of use, and price of the 65" Class V-Series LED 4K UHD SmartCast TV. Many also appreciate the TV's size and the variety of apps available. However, some users report issues with the remote control, SmartCast functionality, and occasional volume or streaming problems. The setup process is generally considered straightforward.
This summary was generated by AI based on customer reviews.
Picture quality. OS is not
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV keeps disconnecting to the internet over and over it says no network connection no other TVs are doing this as well as no other devices I believe there's a network card issue
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello TheRandomReview, sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Costumer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ugh! Bought this after my Roku TV broke. Cannot even download apps. Sounds always off. Very disappointed. I had a Vizio tv that lasted over 10 years but this is not good.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello customer, can you give us some additional details about the audio issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. In regards to app availability, this TV uses our SmartCast Platform which offers a host of built in apps, as well as support for Google's Chromecast, Apple's AirPlay 2, and voice support for SIRI, Google Home, and Alexa. You are not able to manually download additional apps, however new apps are added to the platform often. If you find there is an app you want to watch that is not on SmartCast you may be able to cast it using Chromecast or Apple AirPlay from your phone or mobile device. If you’d like any help taking advantage of all the options VIZIO has to enjoy your content, our customer service team would be happy to speak with you at 844-254-8087.
Color seems off.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to try out another brand of TV. Bad decision. Should’ve stuck with Samsung. Will most likely be returning. There is definitely something up with the color on this tv.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello DrewScott, sorry to hear that you're having trouble. That's not at all the experience we'd like for our customers. If you haven't returned the TV yet, please reach out to our support team on support.VIZIO.com by clicking 'Contact Us'. We'd appreciate the chance to try and help you.
- Cons mentioned:Smartcast
Terrible tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Errors keep popping up on the screen and it switch over to the smart cast while watching Netflix
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Torry, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Nope it sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First tv showed up broken then the 2nd vizio doesn't like to work from time to time and I have to unpug the tv and plug it back in. Will never buy another vizio ever again
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello POOP23, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Just a tv
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a large screen for sure but the refresh rate is slow. Gaming impossible on this tv. Might be good for that waiting area for customers to watch basic tv.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Joec, VIZIO is committed to bringing you a pro gaming experience on your next generation console. With VIZIO & console developers frequently releasing new updates, features, and patches, we'd recommend you go to support.VIZIO.com & click on ' PS5 & Xbox Series X|S FAQs ' for the most up to date tips on how to get the most out of your console. If you have any questions or need any assistance, we are available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Pointless, requires internet to use even offline
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally will not work without an internet connection. Doesn’t matter if you’re playing Xbox offline, or just using it as an extra HDMI monitor, needs to be connected at all times or will just boot you to a gray screen. Good paperweight though. Plenty of screen bleed around the edges, zero app selection (aside from the usual ones) with no ability to download/buy more. Not worth the money, plain and simple.
No, I would not recommend this to a friendBroke after 45 days
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 45 days. While cleaning the screen with a dry sham like recommended the screen cracked in the corner and spread. I've never seen anything like that and own several Visio. As a quality engineer my first thought was warranty but Visio said they wouldn't do anything to help. Clearly this was a defective TV and a random fluke probably caused by poor assembly near the corner frame.
No, I would not recommend this to a friendVery poor quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had nothing but issues since the day we got this tv. Power button hardly works, will have issues with blinking power light and will not turn on. In the middle of watching a show and it will randomly go to the tv Home Screen, have to re-open app and go back, sometimes multiple times in one episode. try to turn volume up or down and nothing happens for at least 60 seconds.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Abigail, sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
So far NOT GOOD :(
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only reason why I choose 1 star is because every time I go to turn my tv on, it’s pitched black for at least a minute. Not only that, my tv is so delayed. I can hear them talking but no lips moving. Once the lips start moving, no one talking weird. Someone from geek squad is coming to my house 7/7/21. So hopefully this issue will stop and I can give a better review
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello TimeIsMoney, sorry to hear that you're having trouble. That's not at all the experience we'd like for our customers. Typically, a lip sync issue can be narrowed down with troubleshooting. If the lip sync is off while watching content on your favorite apps, that indicates that we would want to troubleshoot network connections. If the lip sync issues only happen on cable or satellite boxes, we will then want to troubleshoot settings on each individual device. For that troubleshooting we will typically start with the TV, moving to any VIZIO audio devices if used, and then finally to the cable or satellite box. If you haven't returned the TV yet, please reach out to our support team on support.VIZIO.com by clicking 'Contact Us'. We'd appreciate the chance to try and help you.
Picking up TV curbside
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They gave my wife trouble picking up the TV because they said she wasn’t on the list even though she showed him the app reflecting that she was listed
No, I would not recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was great until 3 weeks in tv turned black for a couple seconds n back to normal and sound was having difficulty with n just returned and got an LG
No, I would not recommend this to a friendIt's okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it was okay, I'd recommend just paying a bit extra for something with better color and overall picture quality. Returned for better tv
No, I would not recommend this to a friendDon't buy it! Specially threw best buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage not even a year not even 3 months and i cant trade it in just as it 1 hdmi wont work and i have to unplug it to make the hdmi 2 work and aftwr unplugging it it didnt work the resr of the day trash done with you best buy i coukd have order threw amazon and get better service then my local store never again n9t wasting money on anything bestbuy
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Nomorebestbuy, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
DONT WASTE YOUR TIME
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the WORST tv and advertised wrongfully. The resolution is horrible and the picture is weak. I purchased this tv and couldn’t wait to return as soon as possible! The programs lag and it glitches a ton and this was just within the first two days of having it! Don’t buy this tv, no matter how good the deal is! YOU WILL BE DISSATISFIED!!!!!!
No, I would not recommend this to a friendNot worth the price!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is ok... I wish I would have taken it back and got a different brand... The volume isn’t all that great had to buy a sound bar....
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello BMadison, as televisions continue to have larger screens with thinner profiles and sleeker bezels, there is less room for large speakers. To help get the best audio quality out of your VIZIO televisions speakers, we’ve included settings like DTS Studio Sound to provide the highest performance possible, while maintaining the thin, sleek, bezel-less profile of your television. If you’d like any help adjusting your audio settings on either the TV or a VIZIO sound bar, feel free to contact VIZIO support at 844-254-8087.
Never but an open box don't know if it works are n
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was missing some parts I'm bringing it back soon as possible. Couldn't plug it in because the plug was missing and some screws.
No, I would not recommend this to a friendTV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality was not real colorful and had issues with TV turning off. Had to return within the first 14 days of purchase.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .We appreciate you taking the time to review our product. We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. We’ll continue to use feedback like yours to improve our TVs and the user experience in the future.
“No network detected”
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had not had this TV for 6 months when it started giving me “no network detected” prompts for all apps but Netflix. Clearly network is working fine, as Netflix comes through without a glitch. But I can not download new apps and most of the existing ones, I can not use because they won’t connect. Also, I frequently have to reset the sound settings to keep lips in sync with speech.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Linda, sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Won't buy again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can not add apps. If you use a firestick on it, you have to reboot it after you take the firestick out.
No, I would not recommend this to a friend