Customer Ratings & Reviews
- Model:
- V655-H19
- SKU:
- 6416442
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of use, and price of the 65" Class V-Series LED 4K UHD SmartCast TV. Many also appreciate the TV's size and the variety of apps available. However, some users report issues with the remote control, SmartCast functionality, and occasional volume or streaming problems. The setup process is generally considered straightforward.
This summary was generated by AI based on customer reviews.
Had to replace it within a week with Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for a week. we had problems and had to return it. It was almost as if the 65" was too big to power on and off.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello dmoney714, we appreciate you taking the time to review our product. We are constantly working to deliver exceptional value, endless entertainment options and amazing customer experience. We’ll continue to use feedback like yours to improve our TVs and the user experience in the future.
Not working
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought my tv February 25 just put it up 2 weeks ago and it would not power on two days ago had to re buy a tv
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Love, sorry to hear that you're having trouble. That's not at all the experience we'd like for our customers. If you haven't returned the TV yet, please reach out to our support team on support.VIZIO.com by clicking 'Contact Us'. We'd appreciate the chance to try and help you.
Disappointing picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the price. Easy to set up. I’m disappointed with the picture when using directv. I guess you get what you pay for.
No, I would not recommend this to a friendSpend a little more trust me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i don't know if I just got a bad tv or if the other reviews are not legit. I purchased this and returned it the next day. The picture quality was horrible. 4k movies were grainy and dark scenes were DARK. I changed the different options and still no luck.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Bedo - to make sure you’re getting the most out of your VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also individually adjust your picture settings in the menu. For brighter rooms, try using the ‘VIVID’ picture mode for a brighter, more colorful image. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 844-254-8087.
Unsatisfied
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not Sling app, limited app. After two month we had issues with the TV.
No, I would not recommend this to a friendBuyer Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this TV online in July, Geek Squad delivered it in August. TV sat in the box in the place where Geek Squad delivered it inside while we got the room ready where it was to be hung. Had the crew out today to hang the TV, found out once installed and turned on that the screen was cracked. Best Buy's response was to contact the manufacturer. NEVER purchasing anything from them AGAIN!
No, I would not recommend this to a friendhorrible product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV Wont turn on. screen stays black. Extremely laggy. Connection problems. Loading screens take forever. Restarts. Freezing. Sound latency. Nothing but problems with this TV. I'm assuming I got a dud because there's no way this thing is 4.3 stars if this is normal behavior....
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Reggie, sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Don't buy VIZIO
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV cuts out sound and picture. Upon talking to VIZIO support, they said there is nothing they can do since it still "works" most of the time. Definitely not happy with the product or support given. I will not be buying VIZIO products any longer.
No, I would not recommend this to a friendColor is dull and sound is low.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is bad. The colors appear to be extremely dull. The sound is not loud at all. Volume at 100 sounds like 50 in our other TVs. Spend a little more for a better tv.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Johana,
At VIZIO we pride ourselves on our highly rated picture quality. To make sure you’re getting the most out of your VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also individually adjust your picture settings in the menu. For brighter rooms, try using the ‘VIVID’ picture mode for a brighter, more colorful image. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 844-254-8087.
Wouldn’t recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture not so good.. starting freezing up the first week we go it.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is just not a good tv. The picture looks gray all the time.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Sunshine, at VIZIO we pride ourselves on our highly rated picture quality. To make sure you’re getting the most out of your VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also individually adjust your picture settings in the menu. For brighter rooms, try using the ‘VIVID’ picture mode for a brighter, more colorful image. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 844-254-8087.
- Cons mentioned:Smartcast
Tv sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv picture sucks. Cant download any apps on it an smartcast don't work
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Dpatrick,
Thanks for leaving your review. Regarding not being able to add apps, this TV uses our SmartCast Platform which offers a host of built in apps, as well as support for Google's Chromecast, Apple's AirPlay 2, and voice support for SIRI, Google Home, and Alexa. You are not able to manually download additional apps, however new apps are added to the platform often. If you find there is an app you want to watch that is not on SmartCast you may be able to cast it using Chromecast or Apple AirPlay from your phone or mobile device.
Not bad but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a fine tv, not truly 4K, but decent enough for size and price and Smartcast is great!
I would recommend this to a friendBrand response from VIZIO
Posted .Hello JMan89, this TV absolutely is a 4K model. At VIZIO we pride ourselves on our highly rated picture quality. To make sure you’re getting the most out of your VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also individually adjust your picture settings in the menu. For brighter rooms, try using the ‘VIVID’ picture mode for a brighter, more colorful image. Another good way to see the full capabilities of the TV would be to search for "4K HDR" in the YouTube app. As long as your network connection is able to support speeds needed for 4K HDR content, there are some amazing looking videos. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 844-254-8087.
Vizio TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate my TV. It literally lose sound all the time. I use this TV for my living room which no one is ever in but, when we do go in there we have to turn the tv on and off multiple times to get sound. Its been 1 1/2 years and we just took the plastic off the sides. New TV
No, I would not recommend this to a friendHorrible tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv I’ve ever bought. Tv turns off on its own, lips and voice are never in synch unless you turn the tv off and back on. Voices are very low compared to the music no matter how high you tun up the volume. Remote doesn’t have a talk option. Hate this tv
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting/resolution. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Don’t buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv not even a year ago, im having the issue that every time i sit to watch Netflix the subtitles dont go with the voice. I call vizio support, they said that an update will fix the issue, that i have to wait for the upcoming weeks to see if that resolve the issue. Stay away from this Chi..se cr..p
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Jecp, in the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation. Are the subtitle issues happening on any other apps as well? Please do keep in contact with our support team if you continue to experience issues. We want to make sure to exhaust all troubleshooting and options to find the best resolution for you.
Vizio Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the quality of this tv. Also it would cut off on its own while I was watching a show or a game. Not sure what the issue is with this tv but I had it replaced. And lastly, it was not compatible with ATT tv
No, I would not recommend this to a friendNo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased and apps not working properly even after troubleshooting.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello SKSS, sorry to hear you are not having a smooth experience with the apps. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Tv review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No the best in lees u look directly at the tv but overall it’s a bargain
I would recommend this to a friendMissing TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased TWO of these TV’s the week before Christmas. The day before delivery I receive a message that says one of the TV’s needed to be updated so only one would be coming the next day Here we are 5 weeks later AND I STILL DO NOT HAVE MY SECOND TV??!!!!! Unbelievably unprofessional and unorganized...
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello MissingTV, was the TV purchased from Best Buy online, or was it from VIZIO.com? If the order was through VIZIO.com, please don't hesitate to contact our award winning customer support team by going to support.VIZIO.com and click on ‘Contact Us’. We will want to look up your VIZIO order number to investigate if the order was done on VIZIO.com.