Customer Ratings & Reviews

My android phone is an LG 4 and cricket is the provider. I was told by the Geek suuad that they can debug my phone the same way they installed and ran the Webroot on my PC laptop. When I went in for my appointment I was told they could not help me. There is a virus on my phone and it is tied into my computer. I was told over the phone they could use Webroot on my phone also. I am still in need of help.

Terrible! The agent would not touch my Meross Alexa system, nor will they activate the wi-fi to the Honeywell thermostat I purchased from Best Buy, nor will they fix my Harmony remote and pair it to all the correct named device. My ring doorbell they installed has not worked for over 6 weeks. COMPLETLY UNACCEPTABLE after I spent more than $4,000 with them in the last 90 days

It seems like Geek Squad installation just got lazy or in a hurry or they just don't know what they're doing if you order Geek Squad you're in a whole lot of trouble if you get something from Best Buy you should just get something you could install yourself

I cancelled my service because on the day of my appointment, the tech was a no show. I had to call them an hour later to find out about the cancellation. No one called to notify. I took a day off for this appointment and it was canceled

Geek Squad guys were very nice but unable to fix the Alexa issue.

COULD'NT TELL ME HOW THESE SPEAKERS WORKED ON TV. SPEAKERS WOULD'NT WORK AFTER ONE DAY. DONT KNOW WHY THEY STOPPED WORKING I DONT KNOW. HAD TO CALL HIM BACK.THIS TIME I WATCHED WHAT HE DID. WOULD'NT WANT HIM BACK AGAIN.BAD EXPERIECE WITH THIS GUY.

The "fix" lasted less than 24 hours. When I adjusted the volume the unit returned to the problem it had when the repairman arrived. Still like that, too. Frustrated? You bet I am.

Still haven't got it working. Possible internet not working properly. Not much help from. Geek Squad.

Was not completed as the order was not complete and the salesman credited us back everything BUT my rewards,

today is June 12 th still don't have it they say they will install it July 9 th is this right? I AM 85 YRS OLD. no tv quarintenad for two months

No review and no service preformed on my account or location??? What information makes you think I received service from Best buy

Did not even complete this step due to inexperience with Nest products.

Don’t waste your money on geek squad instillation. They literally take out of box and plug the item in.

No one ever showed up. I waited all day and no one showed

geek squad reps didnt know what to do smh, not worth money for the service performed

They told me at the store that they would not set it up so I did it myself.

I am legally blind and your agent was patient as he instructed me.

The Geek Squad team did an outstanding job setting up my new Skylight Calendar Max! The two technicians who came were professional, knowledgeable, and super friendly. They installed and mounted the calendar perfectly, ensuring it was securely in place. What impressed me the most was how patient they were in walking me through the setup process and explaining how to use all the features. They made sure I understood everything before leaving, which I really appreciated. Thanks to the Geek Squad, the entire process was smooth and stress-free. I couldn’t have asked for better service!

I used the Geek Squad and was very happy with the tech. He was on time and very knowledgeable .

The agents were very professional and efficient. They answered all my questions.