Customer Ratings & Reviews

The total tech representative was very easy to work with and listened to our questions. The operation of the device was explained clearly and in terms that were easy to understand. Very in all aspects of customer service and product knowledge as well. Total tech service by the geek squad is the best service we’ve ever experienced!

94 yr old blind aunt can't remember the name Google. It doesn't relate to anything to her. Wish system allowed me to change its name. Childhood dog, deceased husband, etc. She is basically alone a lot, have shown her what it can do which impresses her. Music, weather, etc. Was counting on her to call people using it, But she cannot remember what it is called or what its supposed to mean. As I noted she is almost blind so I cannot write it down.

Double Agent Barinia Williams is the best! She took control of the situation with two different platforms and was quickly able to merge into one useable platform for all our Alexa apps...which had been added over time. Give her a raise!

Delayed installation because the tech didn't have the items for delivery wasn't in the truck so all the other installation was done. When all was finally installed, 1 of the displays wasn't completely set up. 2nd time the Geek Squad has messed up some work for me.

My girlfriend had Google and my Alexas had died. Really like Google. My only complaint is when I want to turn it off. It doesn't listen to "turn off" or "power off" or "stop" or anything like that. I had an electrician here yesterday and he yelled turn off. It worked! So I guess I will have to yell at it from now on. Not something I want to do. Other than that, it works well.

I purchased a Amazon Echo Smart Hub for my sister’s Birthday. She is not very tech savvy. Therefore, the Geek Squad was summoned to her home for the installation service. She was very pleased with the technicians and service provided. I have never had anything but, exemplary customer service from the Geek Squad. This time was no exception. Thank you Geek squad

Used Geek Squad to configure Google Home Mini device and integrate with smart lighting, Sonos and harmony remote. Results were mixed in getting it functional. The Sonos and smart lighting integration works fine; however, the harmony remote integration does not work properly. Due to amount of time spent by the agent, opted to accept it not working perfectly.

Nick called before arriving. He came in and went right to work. I've got a complicated set of systems with Alexa, Google and many different smart devices. Nick methodically went over each, either setting them up or recommending a solution. Now, I'm waiting for delivery of some needed parts of my systems.

My Geek Squad Agent not only delivered and installed my new Nest 2nd Generation Google Mini, she checked out my system with my other Google Mini's. She was extremely knowledgeable and provide a few extra tips on improving my system. My Agent was right on time and was very professional.

The agent taught me how to use my new lively cell phone. He went step by step and taught me many features that I did not realize were on the phone. Some of the features I did not intend to use like sending photos. By not using some of these I saved on the monthly charges.

Ring system and Alexa voice assistant works great. Free install from Best Buy can’t be beat. Took a full day for four installers plus a couple of Followup days. The guys were very professional.

. First visit was in April. project was concluded last week. All agents were professional. Alexa controlled my living room lights After instillation of tv instructions, every time I told alexa to turn on or off the lights, she also did the same for the tv.

GEEK SQUAD setup for my HARMONY HUB went smoothly. GS asked what I would like besides everything that GS programmed. Now I can tell my SMART TV to change channels, mute/unmute audio ( handy during loud commercial breaks ), switch to smart apps ( NETFLIX, CBS ALL ACCESS,etc ) pause stream, play stream plus so much more with my voice and Google Mini!!!

The Total Tech program is the best! Well worth the money. The tech Gonzalez came and set up my new printer and my two Echo 5 devices and I could not be happier. Thanks Gonzalez for the prompt service and excellent job.

Geek Squad is the absolute best! The agents came to our house and installed our Nest internet, hub and extra speakers. So nice to know it was installed and working properly! I feel like Geek Squad is the very best investment for me!

The Geek Squad rep was very patient with helping me understand how to operate. Wish I had his name to request him for the next time.

Our Geek Squad team member installed a cool 10” revolving, color, Alexis security camera monitor screen! System REDUCES my home insurance bill!

It wasn’t a TV, it was a Google Nest, I am very happy with the representation of the Greek Squad representative.

Geek Squad, customer service and technicians are knowledgeable and helpful. My television and Google nest hub set up was done quickly and easily. All items are working correctly. I recommend this service.

During the Ring kit installation process, the agent, Fred, did an outstanding job of explaining what he we doing and then installing it. He was very helpful and patient with my wife and I during all of this. He was on time and most courteous. Thanks so much,