Customer Ratings & Reviews

Geek Squad was here on time - Was very knowledgeable about what it took to setup our Alexa. We did not know how to set it up with our WI FI. Setup took about 20 minutes, then we asked about other electronic items we had and were given very good advice. The tech also said to call him if we had any further problems or questions. Very professional.

We were some what intimidated by the new smart electronics and had abTivo unit to connect up as well. The technicians studied our needs and finished the session explaining all the hook-ups and expectations

John was great explaining what I needed to hook my phone up and how to use it. He also helped me with my Alexa equipment. He was knowledgeable and experienced, efficient and friendly.

Geeks installed all my Ring stuff as I have Total Maint Plan and it was free. Great service. Got dates just a few days out and they came on time and were quick and clean!

Jeff was (is) a great tech. Set everything up, explained how to get started, and how/where to find additional information. Made suggestions about accessories that made sense to us and have proven very useful.

I had my mother’s house set up for voice control throughout her house with Amazon Echo dot to call for help in case she should fall and require assistance. The product works perfectly and was professionally and courteously installed by the Geek Squad. I highly recommend Best Buy and the Geek Squad for great customer service!

Great fixture for my tv components, and my others electronics devices.

The agents (Kevin and unknown name of other agent) installed our outdoor cameras and made sure everything was working properly. They were so nice and professional

Voice control of my new Echo Show with Alexa voice control was set up by a Geek Squad member, and is working perfectly. Via my Ring doorbell, it will also show live motion of whoever/whatever approached my front door with the simple command: Alexa, show my front door.

Amazon Alexa is a great tool to have. Still getting acquainted with it but so far it more than I expected. I am adding smart plugs for lights this week so I will see how it goes. Geek Squad Tech was so helpful and he explained everything he was doing in layman’s terms. I am so satisfied with their services.

The geek squad technicians are the very best. I Highly recommend them and their services. They have the client in mind and always are polite and helpful. They installed our items very fast.

The agents set up our Amazon Show and Echo Dot, gave us some helpful operational tips and information on apps to setup on our phones. We could have struggled through and got this set up but took advantage of our total tech support membership and eliminated the inevitable frustration.

Kirk and his assistant are awesome!! Alexa voice commands were not working with new VZ internet. They nailed it.

The agents confirmed that the camera system was installed and made sure that the devices were connected to the smartphones. The customer service was excellent!

The agents were friendly, efficient and ver knowledgeable

The Geek Squad Tech we had was very knowledgeable, courteous, and efficient. He helped us understand the item we purchased and did the set up and showed us what we needed to know. We'll be using them again for another item I want to get hooked up. Excellent service for Best Buy to offer!!!

The tech came when all the roads were snowy. He answered all my questions. Set up my smart plugs and explained setting up different devices on my alexas. He was very helpful.

Excellent service provided by Chad. Chad is a very dedicated employee, Best Buy is lucky to have him.

My experience with Best Buy has always been very exceptional with each team member has been absolutely excellent…I love their customer service!

We really Love our Amazon Alexa! Our Geek Squad Tech Taylor Yori Did a Fantastic Job of explaining how it works and showing us how easy it works ! We couldn’t be happier with our new Alexa ! We’d definitely recommend this service to our friends!