Customer Ratings & Reviews
- Model:
- RCS01R
- SKU:
- 12223110
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Private listening does not work, don't buy! Stop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds plug does not work on this remote regardless of how many different sets of earbuds I plug in. I exchanged it for a new one and I am still having the same exact problem. I love my Rokus but the Roku Pro is a dud. Save your money.
No, I would not recommend this to a friendNot as advertised.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not delivered in a timely manner. Remote does not have programmable buttons. They are already set and marked for four services.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we’re sorry to hear about your disappointing Best Buy delivery experience. This kind of feedback is important to our team in partnership with our retailers and we appreciate you sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at Roku to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Roku Customer Advocate
Junk. Never again.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it twice. Third time the speaker system is crackling and the remote no longer functions. it was sitting in a cabinet for a few months.
No, I would not recommend this to a friendVolume Function Disconnects/doesn't Work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume function constantly disconnects and requires using the tv-specific remote. Disappointing that such a primary function does not work properly.
No, I would not recommend this to a friendBroke after 1 month of usage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 1 month of usage. Ruku wanted to RA the device and charge me for shipping. I ended up going with ChromeCast and it's light years better.
No, I would not recommend this to a friendBad!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK!!! This remote is a steaming pile of junk. It has terrible battery life, the find my remote feature doesn't work at all, and lags on the screen.
No, I would not recommend this to a friendUnreliable after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this remote for 2 months and the connection to my TV is intermittent even when fully charged. It worked well for the first 30 days but is now extremely unreliable.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for your feedback. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
RokuVolume
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume control only works when I have the ear plugs in. Can’t figure out why that is, but have been too busy with Covid issues to get back to the store.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for your feedback. It’s possible that the Roku device picked up the wrong code for your TV upon setup. Try repairing the remote walking through the steps in this support article: https://support.roku.com/article/360011621473
If you continue to have any issues, don’t hesitate to contact us at support.roku.com/contactus. We’re always here to help.
Happy Streaming!
Roku Customer Advocate
JUNK.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear buds don't last, battery have a short life. JUNK. Roku Needs to improve.
No, I would not recommend this to a friendfishing weight
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.can't get my tv to acknowledge remote.can't turn it on, change channels raise or lower volume.
No, I would not recommend this to a friendFailure to pair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot pair to roku and i cannot get help from Geek Squad.
No, I would not recommend this to a friendtv won't work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote won't work the tv. The salesman at BB said it would. I am so sorry I bought a roku tv.
No, I would not recommend this to a friendJunk
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked once or twice only ..piece of junk never did have chance to return
No, I would not recommend this to a friendDon’t waste your money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about 5 months now the hands free doesn’t even work which is why we bought it. Don’t waste your money
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Amanda, this is unusual and we'd like to learn more so that we can escalate it to a member of our team to investigate. Please send us an email with more details so we can help. Visit support.roku.com/contact where you can connect with a member of our support team.
Thanks!
Roku Customer Advocate
Mad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't received one of my controller that i paid for
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oh no! It sounds like there may have been a misunderstanding or an error on Best Buy's end. For assistance with this matter, we recommend reaching out directly to Best Buy's customer service. They should be able to help you resolve this discrepancy and ensure that you receive the correct order. -Roku Customer Advocate
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not hold a charge. Did not work. Returned it.
No, I would not recommend this to a friendNot easy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble programming. And no real step-by-step instructions enclosed
No, I would not recommend this to a friendWill Not hold Charge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not hold a charge. This is a recognized problem in device forums.
No, I would not recommend this to a friendRoku Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.missing the included accessories and device not functioning as well.
No, I would not recommend this to a friendTerrible range
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote is terrible, it has no range. I'm not sure why but the battery powered ones are fine.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Ktlue7, thanks for sharing with us. We'd like to learn more about your setup at home and what kinds of issues you're experiencing. Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate