Customer Ratings & Reviews
- Model:
- RCS01R
- SKU:
- 12223110
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Don't waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote is a piece of crap. It rarely hears me if I'm standing only a few feet away, and when it does hear me it doesn't understand what I'm saying. I speak quite clearly. I know how to enunciate. There is no excuse for this not to work with my voice. The other feature that it seems to have going on which is not at all fun is it keeps going back to the home screen when I'm watching any of my streaming services. If I could give it zero Stars I would. What a waste of $30.
No, I would not recommend this to a friendDeflective---poor Roku support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless. Remote lost its charge in a few days. Re-charged it and again lost its charge quickly. Then had trouble getting it to recharge at all. Once it recharged it did not last long. Contacted Roku customer support and was promised guidance by email or phone call. Did not happen,. Contacted them again, went through various fixes. Was told the problem was being elevated to the expert team to determine the resolution. Again, no word. More contacts, more delays. By teh time I gave up it was too late to return to Best Buy!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Fred, this doesn’t sound like a typical experience and we’d like to learn more. Please contact us at customer.advocate@roku.com and be sure to mention this review so we can investigate and assist.
As a tip, always be certain to use the charging cable that came with your new Voice Remote Pro. Not all cables are created equally and we've noticed that customers who use alternative cables may not have the best experiences. Also, if you are utilizing private listening, be sure to unplug your headphones when not in-use to help conserve battery life.
We hope to hear from you soon!
Roku Customer Advocate
Hot to trot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It overheats from after a few hours use.t67890pigfvbnj88754tggfvgh789okjgcvh77i99987uuhgbbn
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Jordix, thanks for sharing. We’re here to help! Have you contacted our customer support team? Visit us online at support.roku.com/contactus to get started and connect with an agent. In the meantime, we have tips available on how to handle a remote that may be warm to the touch here: https://support.roku.com/article/208755708#section-2. We hope to hear from you soon. Thanks! Roku Customer Advocate
Roku Remote
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, no batteries needed, and i can located my remote if lost by asking roku to find it.
I would recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device consistently skips several steps instead of moving from one single item to the next. Volume control works inconsistently.
No, I would not recommend this to a friendSaves
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rechargeable Roku device remote with voice commands is excellent -Danes a bunch on batteries
I would recommend this to a friendRoku remote failure
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery would not take a full charge just a year after the purchy
No, I would not recommend this to a friendRoku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Remote, I buogtht it for my wife but now I’m going to buy one for myself.
I would recommend this to a friendRemote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loves it! He has macular degeneration and this remote is a great help.
I would recommend this to a friendExcellent remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fact that you can use ear phones to listen to the tv on private mode.
I would recommend this to a friendMissing Earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though there are earbuds displayed on the box, there are no earbuds, in the box. The remote works, it's just deceptive not receiving what is advertised. The lesson here is, shop in person.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Charlie, we appreciate you taking a moment to share your comments with us.
The headphones on the box are pictured as an effort to demonstrate the popular private-listening headphone jack. Rest assured that the front of the packaging and product descriptions indicate that the headphones are not included.
We'll be sure to pass this feedback along to our product team as we're always looking for new ways to improve.
Thanks again and Happy Streaming!
Roku Customer Advocate
Needed a new Roku remote. A bit janky.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very inconsistent performance...not sure why. Maybe too many features?
No, I would not recommend this to a friendChristmas gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a stocking stuffer for my son who always loses his remote.
I would recommend this to a friendRoku United
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool Remote works on roku tv. Crazy how universal the connection is.
I would recommend this to a friendRoku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little option for a headphone plug. Goes good with my Beats !
I would recommend this to a friendIt doesn't work for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give one star because every time I install the remote control it works well for half an hour and stop working, it is like that every time, I don't know what to do anymore, I have tried everythingI have a Samsung TV
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Marek, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Roku Customer Advocate
Malfunctioning rechargeable battery. Worst remote
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst remote ever. This Roku remote was the third one I bought (my kids bought the other two so had no receipts) in Dec 2021. In July 2022 the remote started frizzing out. The rechargeable battery is malfunctioning. You have to plug in the remote to USB charger to make it work even though it shows battery at 100%. DO NOT BUY ROKU REMOTE.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Amrit, this sounds like unusual behavior and we'd like to learn more so that we can help. Please visit support.roku.com/contact where you can send a member of our customer support team an email describing the issues that you're facing with the rechargeable battery.
Thank you!
Roku Customer Advocate
Roku stick problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was upset with the roku stick stop working...........
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Patricia, Thank you for letting us know and for sharing with us. This is not the kind of experience that we would like to offer. We would like to extend our assistance and learn more about your experience. In this case, we recommend reaching out directly to our support team at support.roku.com/contactus. to get in touch with our skilled support representatives. Your feedback is very important to us and we’re eager to assist.
We're looking forward to working with you,
Roku Customer Advocate
Remote BR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.took a little time to program but it was ok and did it myself.
I would recommend this to a friendno batteries required!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked with my add on roku speakers.easy to not replace batteries,just plug in and charge as needed.no batteries required!
I would recommend this to a friend