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Customer reviews

Rating 3.3 out of 5 stars with 21 reviews

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62%
would recommend
to a friend

Customers are saying

Customers regard the Bluetooth connectivity and ease of use as significant advantages. Positive comments highlight the quick pairing process and the user-friendly setup. The speakerphone functionality on both the handset and base unit also received praise. No significant drawbacks were reported by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 21 reviews
  • Pros mentioned:
    Bluetooth, Ease of use

    Rated 3 out of 5 stars

    Extremely cool phone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and easy to use. Extremely slick, you get multiple lines and cell phone use all in one package. The calls are very clear although I did notice slight interference when the microwave is on. Bluetooth pairing went very quickly with my Verizon phones (one is a LG Chocolate). There's also a built-in spare battery charger and the base will use it as a battery backup in the event of a power loss. The design is so nice that I look at it as a piece of modern art. As with all beautiful things, there are some problems you have to live with. Hopefully though, VTech can issue an update for the dismal contacts management, as the previous reviewer mentioned the handsets and base don't share their contacts, you can't transmit contact lists between units, and you can't upload contacts from your PC/Mac. That's a huge backward step, my Siemens from 1999 allowed me to do this, and that was a major selling point for me. I don't have time nor the inclination to manage numerous contact lists!!!!! If the phones would use voice dialing from the cell phone's contact list, that would be a help, but they don't do that either. This really s***s!

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 3 out of 5 stars

    Disappointing, but I still like it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone system for the Bluetooth technology, as I decided to do away with my hard wire telephone line. Both my wife and I have connected our cell phones to this device. Vtech should have incorporated the fundamentals of cell phone usage into the functionality of this product. For instance, while the Vtech has phonebook capability it doesn’t use the Bluetooth technology to either access your cell phonebook or download it into the Vtech system base unit. You have to add your contacts manually. To make things worse, the expandable handsets don’t access the phonebook that you create at the base station. Each hand set has its own phonebook and you have to enter them separately as well. The Bluetooth initial pairing is pretty easy, but maintenance takes getting used to and your cell phone capability will have a big impact on how well this system works. Especially, the daily connect when you return home. For instance, my blackberry will connect automatically (but only after I programmed it to), but my wife’s Samsung doesn’t have an auto connect feature so she has to wait for the two devices detect each other and press OK to a prompt on her cell phone. If you get impatient and try to connect and reconnect to frequently it stops working and then you have to unplug the unit to let it recycle itself. Overall I’m happy with the phone, just having Bluetooth capability to send and receive calls on a regular phone is great, not to mention a big savings by no longer having a land line, even though you can have both on the system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Lord Help Me When Friends Start Changing Numbers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this phone with 6 handsets for about 3 weeks now and It is amazing to have all numbers (home and cell phones for both my wife and I ) on one centralized device. It's worked almost perfectly since setup with the exception one big factor - Input/Output ... You see, each handset + the base stores 100 contacts but it's not possible to import or export any contact between any of the handsets or any other device. For me this means that my 80+ contacts have to be entered 6 times plus 1 more time if I want it on the base. And if anything happens, like a set dies or I get a new set, it will have to be entered again - all 87 contacts. I had my brothers and sisters help me over thanksgiving entering this number and believe me, we got only 3 handsets done so far ... It's a very big problem that may leave me with only one choice - possible return. This is quite unbelievable as vtech's previous model (I5871) was able to import contacts exported from outlook and also transfer contacts between handsets. To summarize, this phone is loaded, has clear reception and easy to use; but the decision on vtech's part to leave out a crucial feature that's available on $40 multi-handset phone systems leaves customers with a big decision to make. I'm looking forward to see what others have to say about the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Best phone I could find

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one awesome phone. I have had none of the problems with clarity that the other folks have mentioned. I have had very few times where the cell phone didn't automatically connect when I got within range, and those times (two that I recall) were times that I had just gotten out of my car which has bluetooth connectivity with my phone as well. . Phone looks awesome and works as decribed. It's clarity is better than any other cordless I have had (and I have had a bunch). The blue "charging" light is neat looking but is pretty bright for a bedroom. I just simply pull the phone off the charger when going to sleep and put it back in the charger when I get ready for work. This phone's weakenesses are very few. Everyone posting has beat the dead horse of this phone's inability to share phone books between extensions or convert from your cell phone, etc... so I won't waste time going into that. Other issue I have had is when you are scrolling through your CID log on a handset, the CID still shows a message available for the caller that originally left a message, even if this message has been erased. It would be nice if the CID log updated itself with the fact that there is no longer a message available once it has been deleted. Even though the CID log will show the message still exists, the "message" alert on the main display however will go away once the message is erased. So all in all this is a relatively petty issue that is not that big of a deal to me. No better phone on the market, and I did extensive research.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Best Cordless Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best cordless phone out there for the money. Has everything you could want in a home phone, full color screen, customizable ring tones and wallpaper, 5.8Ghz, bluetooth. I no longer have interference from my wireless routers running at the same 2.4Ghz as my old cordless. I wasn't really looking at the bluetooth option so much, but it is really cool for my wife and i to be using the home phone handsets while talking to 2 different people via our cells. Color ascreens rocks. You don't see other cordless phones with full color screens. Our friends are always impressed with the phone. I have had absolutley no problems with the phone at all. The speaker quality is sweet and the speaker phone works great. Since we use this as out home phone and put it back in the cradle when we are done, charging is not an issue. I have many cordless phones, Sony, panasonic, ATT and this is buy far the best phone. It does eveything you could want and then some.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great Design, Important Features Left Out

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the design of this phone from the moment I saw it in the store, the packaging is also very high end. The phone is easy to set up and install and the little screen was sharper and brighter than I expected. I have no complaints about the performance which is at a par with other V-Tech cordless phones. The reason I bought this expensive unit was the promise of a bluetooth headphone capability. I own a set of cordless V-Tech phones and the feature I use the most is the fact that you can connect a headphone to them. Being able to use a bluetooth headphone was a major selling point to me besides the design, V-Tech "forgot" to be specific in the description of the phone and on its manual, that bluetooth pairing with a headphone only works with the base and the range is only about 12 feet, basically of no use to me. On my old V-Tech phone which also has a color screen, although not as sharp as this one, there is a mini-USB connector so I can download pictures of my family to use as "caller ID" so my small children will know who is calling. On this phone, you have a limited number of pictures preloaded at the factory and no possibility of loading custom ones. I got three units and not having phonebook sharing is a major drawback since keying in 60+ contacts three times is not my idea of convenience. I would be willing to overlook these shortcomings on a cheaper phone but at over $300 for two units and the base, I can not overlook the cost cutting measures V-Tech took such as not including a headphone jack on the handset. I returned the phones and I put my old ones back in service.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bluetooth, Ease of use

    Rated 5 out of 5 stars

    Love this phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this phone. I have owned this phone for over a year now and it still works the same as the day I bought it. Very easy to set up, and holds a lot of phone numbers. The various ring tones are a great way to know who is calling without having to look at the caller id. You can also use the various pictures to alert you to who is calling as well. The speaker phone is great on the handsets. I have a four year old son that loves to talk to Nana and I always put it on speaker for him. As with all children they don't always talk into the phone so with the speaker turned on I can clarify what my Mom misses in thier conversations. For the price this phone is well worth it lots of added features you can't find on other home phones, ie. bluetooth, connect two cell phones, speaker handsets, ringtones, and pictures. This phone is well worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 3 out of 5 stars

    Sort of dissapoined, but love the style

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly love my phone. It gets "alot" of attn. When company comes over. They really like the phone, they think its "bad" because you can record your own music for the ring tone, more than 5 different songs and you can put a diff. song for a specific person. Also has a future of animated screen savers. blue tooth useage. so i like it. Mainly because its a unique looking phone. =) ............... The thing that i was dissapointed with was the speaker on the back of the phone it blows out too fast.(Good thing for warrenties, Make sure you buy it, if available) and also the buttons on the base are to small, so if you use the base to make a phone call you'll often mis-dial (i rearly use it), but besides all that, its a cool phone, I love it. I enjoy listening to my jamez when people call! =}

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works for me!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has good sound quality, works great with an iPhone, and has very good range. I am not sure why people keep whining about not being able to copy contacts between phones. Put on your big girl pants and buck it up. When someone calls all you have to do is tell the handset to remember the info from caller id and voila, you have a contact entered (two keystrokes people).

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice phone but missing critical features

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After researching the market for a home phone with some kind of bluetooth connectivity, I found very few options but this one was new and looked promising. First, the positives: the bluetooth option works great and has no problem connecting with multiple different headsets and cell phones. It probably varies based on location and brand of headset, but I have gotten ranges of up to 25 feet from the base before hearing static, which I consider excellent. The visual style of the phone is very sleek and professional looking. Range and sound quality of the included handset is also excellent with no noticable static or dropouts at up to 50 feet away - maybe further but that's as far as I tested. The LCD screen is very bright and clear, with enough room to display full names and numbers from Caller ID. One very cool feature is the ability to record your own tunes using the built-in microphone and use those as personal ring tones for people in your contact list. Now, for the bad news. For some reason, the handset is missing a jack to plug in a regular corded headset. Given the limited range of the bluetooth, and how cheap this feature would be to add, I don't understand the exclusion. Every phone made for the past 10 years has had a headset jack. One of the main selling points of this phone is to pair it with your cell, then leave the cell near the base and use the handsets to extend your cell range, so you could theoretically walk around the entire house without dropping the call. This works great except you now have to hold a handset to your ear for the entire call. And you can only pair devices to the base, not to the individual handsets, so you are always limited to 15-20 feet away using your bluetooth - bad move VTech. It would also be nice to have some sort of voice-activated dialing feature. As is, if you want to actually make a call using a bluetooth headset, you need to make the call from the base unit, then hit a couple of buttons to tranfer it to the headset. Answering incoming calls is much easier, as you can just hit the button on your headset. Also, as mentioned a few times, there is no way to transfer contact info between the base or any of the handsets. This was not a big issue for me but could be if you have multiple handsets and a large contact list. In summary, I would recommend this phone primarily if you have an interest in using a bluetooth headset on your home line, as long as you can live with the limited range of 15-20 feet from the base unit. Beyond that one feature, there are much better phones available for less money. It's a shame because by just adding a couple of basic features, this could be a 5-star product.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 4 out of 5 stars

    Great purchase for home office

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a great home office purchase if you would like the flexibility to move about the house while on teleconferences or long phone calls. Additionally, your cell phone can be answered through it if you are going to be in your home office all day. The speakerphone on the base and the handset also work well on both ends of the line. There are still many options that I have not yet tried but it is a very flexible phone. The only problems I have with it are that the number buttons are difficult to distinguish when dialing and the handset is too slim to be cradled between ear and shoulder. However, the speakerphone can be used instead to provide flexibility.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Over priced.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are like me you look at this phone a couple times in the store and finally decide to pick one up and give it a try. So you get it home set it up and away you go. You play with the ring tones and the wallpaper and figure it's a great purchase only to find out it's on the charger more often then laying around close to you ready to be used. Maybe the one I got just has a defective battery, if that's the case then disregard this review. It would be nice if Vtech would give some sort of battery life expectancy like other major brands. I have had plenty of cordless phones and having worked in the industry in my past I have found that Vtech phones may look great but often fall short on the back end of delivering the goods. I guess that I was hoping that Vetech finally turned the corner and got it right. Maybe I'm just picky but the last thing I want is to pick up my cordless phone and try to answer it only to find out I just missed a call due to a bad battery. Now for the handset, it looks awesome and has great features, but, if you try to hold it wedged between your head and shoulder without the use of your hands for too long you will find it's too small and you will get a pain in your nick. Hope this review is helpful, if not as stated before just disregard it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Not too bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have really enjoyed this phone. The range is good, the battery life is good as long as you dont use the animated graphics, etc. The setup was a little much, but it has a lot of features. It works well with my VOIP and I dont have any problems with crosstalk or interference. I like the fact that you can get messages from the handset, but to access vm for the provider (ie: Vonage, BS, Comcast, etc) you have to call the phone number to access. Not too bad though. I'm glad I bought it and I will by the expansion headsets. I do with they came as a package though...that is a downside.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    a pretty phone but not as good as i5871

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my i5871 replaced after two years with this phone because it was the only phone similar that Best Buy had in stock. I soon found that I preferred the older model's elevated bases that kept the phone safe from spills, as opposed to this model's footless base. Also, I find this model a little too simple for its price. The i5871 model allowed you to upload YOUR OWN PICTURES and ringtones from a computer into the phone for a very cool caller-id feature! I wish this phone just offered more COOL, more magic.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bought it for looks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this phone last Christmas, in addition to four other expandable handsets, compatible with this model. When you read the directions, it says to keep the phones on the charging base as much as possible, so we did that. After about a month, it started shutting off in the middle of conversations- with just one beep to signify low battery. Pretty soon, all the handsets could not stay on longer than five minutes. After three months I had to go an purchase a complete different brand, even though I have owned a VTech for years, and purchased different models because I chose to, not because I had to. We did not buy the extended warranty with this, since through the extended warranty you have to mail your phone in to be repaired. IN my circumstance, I would have had to mail in all five (if I purchased the warranty), which would have left me no choice by to buy a different handset anyway.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Really nice phone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. It looks cool, it feels like I'm not putting any strain on the buttons when I push them. I just love it. I upgraded because my old phone's buttons wouldn't work that well and I'd always have to press them really hard, so i got this one instead. It works very well, very easy to figure out and use. Buy this f you have the money and need a new phone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Looks good, works terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker phone on the handset is practically useless, as the sound quality is terrible. Hardly anything can be understood, so it's not to be used if you need to hear anything... Calls are dropped with alarming frequencly, for different false reasons on the readout, and calls can't be received or made much of the time. "Can't find base unit" even though the base unit is just a few feet away "Out of range" even though the base unit is just a few feet away. "Call dropped/lost" for no apparent reason, in the middle of a call. The battery dies very quickly, losing without any warning. This phone is a waste of money. Very poor quality for a lot of money. But, it looks great sitting on the desk, even though it can't be trusted to work properly. Don't buy it if your calls are important to you.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good looking phone, but I have had better phones in the past. I can not recommend buying this phone, because there is so much better phones out there to get. I will be replacing this phone and giving this one away to someone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Somewhat disappointing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing this phone I found out it was like holding a piece of wood. Very uncomfortable for phone conversations over 5 minutes.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this phone for several months now and I enjoy it very much. The battery life is long even when the phone is not being charged for several hours! Clear reception answering machine works well.

    I would recommend this to a friend