Customer Ratings & Reviews
- Model:
- VT DM221-2
- SKU:
- 5710059
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Audio Baby Monitor's sound quality, ease of use, and range as exceptional features, frequently praising its clear audio and user-friendly design. While some appreciate the two-way communication and night light, a common concern centers around the battery life and volume level, with a few users mentioning occasional static interference. The monitor's price and compact size also receive positive feedback.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
DM221 unit battery won't hold a charge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all I think that Best Buy is a great place to shop and their customer service is excellent. I can't say the same for Vtech however. I bought this DM221 monitor for $30 on 3/14/2017. From the onset I had problems with the battery going dead when the unit was totally shut off for 4 - 5 days. I made the mistake of dealing with Vtech customer service instead of Best Buy. On my first phone call to Vtech customer service, Vtech told me that the battery should not discharge when the monitor is shut off for prolonged periods of time. I use this monitor about once a week. Vtech customer service sent me a replacement battery and said that if the battery didn't fix the problem, they would send me a replacement DM221 unit. Well the battery didn't fix the issue and I called Vtech again today 5/30/2017. Today Vtech's story changed and I was told that it is NORMAL for a fully charged battery to go dead in 4-5 days with the unit totally shut off. The unit obviously has an internal current draw. I'm sure that a diode in the battery circuit would solve the issue, but that diode costs a couple of pennies. If it is NORMAL for the battery to go dead with the unit shut off, then why did they send me a replacement battery to begin with to attempt to fix a NORMAL condition? Now that the 30 day return period for Best Buy is over, I suppose that I'm stuck with this defective unit. Bottom line: If you don't mind charging the battery every few days even when the unit is totally shut off, then this DM221 is for you. As for me, I'm buying another brand monitor from Best Buy.
No, I would not recommend this to a friend Can keep tabs on my son when hes in his room
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy listening to my son while I'm doing my house chores.
I would recommend this to a friendCan’t ask for more
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor is the most amazing product i bought.
I would recommend this to a friendGood functionality, limited lifespan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this as a gift. It worked very well for about 18 months, and then the LCD screen began to fade out. I adjusted all of the contrast and display settings, but by month 19 the display was completely blank. It would still transmit audio, but the display was dead.
No, I would not recommend this to a friendBad monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a pair. One of the monitors stopped working after approx 2 weeks. Probably won’t buy this product again
No, I would not recommend this to a friendLifetime: One Week.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device failed after a week. The monitor kept unpairing untill my wife finally made my buy a new one. We bought the Phillips equivalent.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team