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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2299 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers consistently note the CS5119-16 DECT 6.0 Cordless Phone System for its ease of use and sound quality. Many appreciate the phone's value, battery life, and range, while some find the answering machine feature unnecessary. A few customers have mentioned concerns regarding the volume and display.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 2,299 reviews
  • Rated 5 out of 5 stars

    Sweet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Just Love My Phone THANKS Best Buy it is Bless Best STORE Even

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Rated 3 out of 5 stars

    vtech cordless phone with 2 handsets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a basic model and found I couldn't set it for the answering machine to answer after only 2 rings.. However some of the functions (and I suspect that includes this one) depend on the program used by my landline service. My model does work well with my provider's program in other ways. I especially like the way it allows me to block calls. Most importantly I chose vtech because i was happy with my old vtech that I'd had for years and so decided to stay with the brand. Before buying my old vtech I'd gone through several similar cordless sets put out by other companies but that didn't last more than 2-3 years.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Home telephone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good telephone that match’s up well and good signal

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love my VTECH

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new VTECH phones cordless easy to talk and convenient for daily house calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cordless phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this phone before and instead of replacing the batteries we decided to get new ones instead. Very happy with our purchase and the fast delivery

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs backlight hard to read unless you are in lighted room. Works good though

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Range

    Rated 5 out of 5 stars

    Vtech cs5119

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Cfor a while now, and it’s been fantastic. Setup was quick and simple—just plug it in and it’s ready to go. The call quality is crystal clear, with no static or interference, even when I’m far from the base station. The range is excellent—I can walk around the house or even outside in the yard without dropping the signal. The battery life is great, and the handset holds a charge for several days with regular use. I really appreciate the backlit screen and keypad, which make it easy to use in low-light conditions. The caller ID and call waiting features work perfectly, and the buttons are well spaced and responsive. This phone system is perfect for home or small office use—simple, dependable, and a great value for the price. I would definitely recommend it to

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Exactly what we wanted in a landline telephone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! Easy to program, easy to dial, the sound (listening to a caller on the other end) is clear and sharp. And, the red color is a nice touch... it looks good sitting on the end table in the living room. The phone doesn't weigh much, that makes it easy to hold. We are pleased, we would buy it again.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    VTech - CS5119-2 DECT 6.0 Cordless Phone System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to the VTech CS5119‑2, and I’m genuinely impressed. Right out of the box, the setup was effortless just plug in, pair the additional handset, and you’re ready to go. The DECT 6.0 technology ensures crystal-clear, interference-free calls throughout the house, even outside. What I appreciate most is the combination of reliability and simplicity. The handsets are slim, easy to hold, and feature backlit screens and big, responsive buttons, making them user-friendly for all ages . The battery life and sound clarity are excellent even during long calls, the speakerphone remains robust and audible. Additional features include a 50-entry phonebook, caller ID/call waiting, and expandable support for up to five handsets, perfect if you want coverage in different rooms or need multiple handsets around the house. Plus, the ECO power-saving mode is a nice bonus that shows attention to energy efficiency. In my experience, this phone has handled everything from VOIP and Spectrum Voice to basic landline use with no dropped calls or glitches

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    GREAT PRICE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE my new phone. Simple and easy to use. Reasonable price. Goes perfectly with my office set-up. Don't take up space excellent for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wrong instructions

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this phone today. I chose it because we have another one just like it with 2 handsets. This model has one which is fine for us. BUT the instructions inside the box were for a VTech Baby Monitor. Clearly a different product with different installation instructions. This was not an “open box” purchase so the problem came from the factory. I found the correct instructions online.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone system does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 6:00 AM and 4:00 PM PST Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Battery life, Range, Sound quality

    Rated 5 out of 5 stars

    Does more than needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functionally sufficient digital home phone. Decent battery life. Good sound quality and range.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Rated 5 out of 5 stars

    Great cordless phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone. We still have our landline and out of the blue no one could hear us on our cordless phone. We saw this one at Best Buy and replaced ours. Works great and is so light. We like the color too so easy to spot when we put it down.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Ease of use, Price, Sound quality

    Rated 5 out of 5 stars

    Cordless Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is easy to set up. It contains quality sound and provides options for voicemail and messaging. I am very pleased with this product and the price was very reasonable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun color, good quality, cheap price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very inexpensive and good quality, I had a black one in this same style but had to replace it after about 15 years because it stopped fully working, so I replaced it with this red one, which is such a fun color….I paid about $25.00 and I now have a cute house phone for the next 15 years

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    A really great phone!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, sounds great and the color is amazing!!! The controls are easy to understand.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Good landline line phone option for a home.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, easy to install cordless phone. The added handset is a bonus with good range throughout a single family, two story home. Well worth the price. Would recommend purchase as landlines are becoming obsolete.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Best phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the this product. The features it have is awesome, I would recommend it to anybody in need of a house phone like I was in need of. It’s very affordable and easy to get use to using. I looked all over for a house phone and came across this and liked it and the price. Thanks Best Buy for having this Awesome product. I reall do appreciate it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Landline

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a no frills landline to use in case of emergencies (i.e. if I lost my cell), and the V-Tech cordless is perfect. Great price, easy to set up, has sufficient features for my use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Desk phone: Easy, convenient, low cost!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Budget-friendly cordless phone: Impressed with clear sound quality and long battery life, perfect for my home office needs and I like the color.

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

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